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          Mr. Bar-B-Q Products LLC has 1 locations, listed below.

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            Business ProfileMr. Bar-B-Q Products LLC

            Grills
            BBB accredited business

            Contact Information

            10 Commerce Drive

            Hauppauge, NY 11788

            Visit Website
            (888) 398-8643

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/10/2020

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Mr. Bar-B-Q Products LLC sells grilling, outdoor barbequing and cooking products to retail outlets. 

            Business Details

            Location of This Business
            10 Commerce Drive, Hauppauge, NY 11788
            BBB File Opened:
            6/19/2020
            Years in Business:
            6
            Business Started:
            6/18/2018
            Business Incorporated:
            6/18/2018
            Accredited Since:
            7/10/2020
            Type of Entity:
            Corporation
            Business Management
            • Mr. Michael Guadagno, Owner
            Contact Information

            Principal

            • Mr. Michael Guadagno, Owner

            Customer Contact

            • Mr. Michael Guadagno, Owner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/17/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On October 11, 2023, I contacted Mr. Bar-B-Q company to have a fire pit cover replaced that has a five (5) year warranty. The fire pit cover was purchased May 27, 2019. On October 11, 2023, I submitted a photo of my purchase receipt and photos of the defective fire pit cover. The cover is ripped, dry rotted, and is no longer water-resistant to protect the fire pit. The company created a warranty claim ticket #*******. The claim was for item# ****** purchased from Lowes in 2019.They accepted my claim and e-mailed me the following on October 13, 2023:"Thank you for reaching out. The shipping fee to process this claim is $13.56 . plus, a 3.5% card processing fee. Please let us know if you would like to continue with processing this claim so we can forward your ticket to our sales team who will contact you to process your payment.We look forward to resolving your concern."I did not understand why I am paying shipping fees for the company to replace a cover that is within the warranty time frame.The company responded as follows:"As stated on your limited warranty, Service, labor and transportation costs are not covered by this warranty."If they don't cover service, labor, and transportation, is it really a warranty? I have paid to ship defective items back, and then the company replaced and paid the shipping for the replacement product. In this case, the company does not want the defective cover back. So, they should assume the cost to ship the product back.Again, I am just looking to get my defective fire pit cover replaced at no cost to me as you would expect when an item fails under warranty.
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            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Lee A

            06/19/2023

            Ordered and received a brand new fire pit 24" H x 30" W Steel Propane Outdoor Fire Pit by Endless Summer-made by Mr. Bar-B-Q from *******. Upon completion of assembly and attempt at first use when going to turn Control **** on and pushing to light it was apparent that the **** was faulty and stripped. Without a working k*** the entire unit and fire pit is worthless. I contacted them directly as instructed in the manual that came with the product and was told that I needed to send an email with the ticket # given by the customer service woman I spoke to with a copy of my receipt so that i could receive a new k*** I did just that and this was the response........Hi, Thank you for getting in touch with us but unfortunately as of the moment we no longer process warranty claim for ******* and you may need to directly contact them. Thank you! Regards, ******* *.Customer Service Representative ********************** p: a: *************************************************************** MrBarBQProducts.com I now have a completely useless and worthless product with the key component that is not only defective for crucial to safe operation. As this is the control mechanism for the propane and I would think that safety would be their number 1 Priority on addition to be able to operate the product correctly and safely. PLEASE DO NOT MAKE ANY PURCHASES FROM THIS MANUFACTURER

            Mr. Bar-B-Q Products LLC Response

            10/19/2023

            Unfortunately Wayfair all service calls do go through their Portal.This is out of our control ` **********
            Read 1 More Customer Review

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

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