ComplaintsforReel To Reel Video
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Complaint Details
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Initial Complaint
02/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was looking for a company that could transfer 8mm film onto DVD. I located the Reel to Reel video company and when I went there the proprietor (****) informed me that I would have to pay a $200. deposit fee, and then he could evaluate my films and contact me when the transfer was completed. Approx. 30 days went by and I received a call that my films were ready. He told me that my bill for the job was an additional $500. which I paid. However, what I discovered upon viewing the DVD's was that the Reel to ************ was unable to transfer the films over to DVD. I'm sure they realized that they could not do the job, but they still charged me the full $700. fee. To date I have nothing and I am requesting a full refund !Business response
05/07/2024
Damaged film ****** ******
In November ************************ old 8mm movie film with significant water damage.
Customer was aware of film condition but asked that we salvage whatever was possible..
Significant work was required to save and digitize The portion of film that was viewable.
The customer agreed to these terms upon leaving the film with us.
In the end
several minutes of viewable footage was able to be preserved for the customer
even as the majority of the film was not salvageable.
**********************;
Reel to Reel video..Customer response
05/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
My feeling is that the Reel-to-************ had ample time to determine if the films could be salvaged. Why not just tell me that the films were too badly damaged. I gave them 90 minutes of film, they returned me 90 seconds of video for full price. I am requesting a refund of my money, less my deposit which I think is fair. They charged me $700. for a minute and a half of video, which was entirely too much. Plus, they are in possession of a second film reel that belongs to me, which I would like returned.
*************************
Unhappy Consumer
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.