Business ProfileforCertified Chimney Service Inc.

I had scheduled a routine chimney cleaning. In years prior, this type of cleaning would take 45minutes to an hour. Upon arrival, after a very quick observation of my stove, the technician informed me I needed a deep clean. He said this would range around $575.00. I allowed him to proceed, because I trusted his professional opinion. After one tech vacuumed the stove, and two other men ran a snake up and down the chimney for ten minutes, I was told the work was completed after no more than 15 minutes. I then asked for a detailed description of what was actually done for the "deep clean". There wasn't any real defense given other than that there were three men present. There was never any written contract prior to, and certainly not one that stated the price would reflect the amount of labor provided. After I asked to speak with someone from the main office, there wasn't one provided. I called the number they contacted me from a number of times, and a generic prompt system would end the call once I chose the number 1 or 2. After the tech stood in my doorway for ten minutes on his phone, while I stood outside, a woman called me from another unknown number. She didn't state who she was, or her role within the "company'. She couldn't provide a compromise other than also telling me that three people were required to do the job which was why it now cost $575.00, not the usual $150.00. I said that I was willing to pay $150, and she could seek legal action for the remaining difference. After I said this, she said $300, and we will terminate warranty. At this point I just wanted these strangers out of my house, and off my property. With better judgement, I probably should have notified the local police department, but I have never had something like this happen before. To make things more strange, I assumed I would write the check to the Company listed on the website, or at least something similar. I was asked to write a check to '********. They left and I stopped payment.