ComplaintsforeGifter

• Initial Complaint

  11/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I saw a special for 250$ delta gift card and you get 25$ amex gift card ... and the limit was **** I joined and made the purchase for 5 of them.... got a confirmation , then 1 minute later got a cancellation. Did it again with a new card , same thing.... Did it with a 3rd card and to purchase less of them , same thing.... Used a second email , made a crazy long password as suggested to get no problem , happened a 4th time Emailed after the 1st time , they replied , it was rejected for a reason they dont know but that is what happens .... Such a waste of time , the business offered no solution and honestly , as usual , does not care .... if they were paid salaries to respond with help , they would have , but they are paid either way so they dont care... what ***** the most is they responded in 10 minutes and i replied right away and never saw a 2nd email..... Got authorizations on 4 of my cards now and i need to monitor they dont get charged , because this business smells like it

  

  Business response

  11/20/2023

  Hi ********,

  We're sorry for the frustration. As we explained in support ticket 217718, we do see what occurred.

  Our automated systems can sometimes be overprotective for security reasons. When certain transactions don't conform to certain criteria, we are unable to accept them. 
   
  Unfortunately, security protocols dictate that we cannot share specific details around order reviews. Our team has no influence over order approval decisions. 

  We're sorry we could not serve you!

  Sincerely,

  eGifter Customer Support HQ Team

  Customer response

  11/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The criteria was for the amex card , to enter all info and then the secure key when it was sent, these were done , your response is a cut and paste of the email that was sent to me, which shows me your response is likely the same for all customers and no matter what , you simply have no interest in your customers and i noticed , you did not offer any sort of one on one resolution , why is that ? , that is because you do not care , likely an automated response same goes to each ....

  i have used in the last 3 weeks more than 10 different egift card sites and NOT ONE of them had this many rejections, your site is impossible to use , check your other reviews but likely you do not care enough to go through that trouble

   gross

  *********************
  
  
  
  
   
  

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 2, 2023, I bought two $100 gift cards as part of a promotional offer for a total of $180 (Order Number ***********). However, upon trying to redeem them recently, I discovered that they had already been used without my authorization.I attempted to contact eGifter's customer service for assistance, and I received a response from ****** at eGifter, who stated, "Once a gift card is delivered, we lose visibility into the code and redemption activity (for security purposes)." While I understand the importance of security, this response does not provide a satisfactory resolution to the issue. The gift cards were issued properly with the full balance, and I have been left without recourse for the unauthorized use of these cards.I request your intervention to facilitate a resolution, either by refunding the card value or providing replacement cards. I believe it is crucial to uphold consumer trust, and I hope this can prevent such incidents for other customers.

  

  Business response

  10/31/2023

  Hi *****,

  We're very sorry for your trouble. As a follow-up to the email we sent to you earlier (reference support ticket ******), we wanted to follow-share more information here as well. 

  We confirmed that your Uber gift card was fully valued and working properly when you received it. We provisioned and delivered it successfully. 

  The team found that it was both purchased and claimed from the same geo-location -- within minutes. That means that whomever redeemed the gift card did so from a location associated with your own.

  To pursue this further, your best bet is to contact the Uber customer service team. They may be able to provide more detail about the use of the card (while we cannot, for security reasons.) ******************************************

  We strongly recommend that you apply the same level of security precautions for your gift card as you do to protect your physical wallet, cash and credit cards. If you elect to print your gift card, keep it in your possession and guard it closely at all times.

  More here: ************************************************************************************ 

  Feel free to respond to our email and we will continue to assist you to the maximum extent possible.

  Thanks!

  ***************************

  VP, Client Services

   

   

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called Amazon Prime from a number listed on ****** to have my Amazon Prime account added to a tv I purchased. It was difficult to get the code entered to get the prime account to work. At one point the person I talked to had me go to a site call Egifter and enter what they said was a code. As it turned out it became a purchase for a gift card and was charged to PayPal in my name. They then hung up on me. PayPal will not honor the dispute nor will Egifter. I am 75 y.o. And would never have made this purchase. I have filed a police report and a report to the **** I live on social security and cannot afford this loss.

  

  Business response

  09/27/2023

  Hi ********,

  As we stated in support ticket ******, we are extremely sensitive to your situation.

  It's terrible that scammers pose as Amazon Prime Support agents and convince people to send them gift cards as payment for services.  y 

  This article is published by the ACTUAL ********** site: 

      *Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon

      * ****************************************************************************

  The problem is that you authorized and placed this order. Our systems would have no way of preventing that -- and the warnings we showed before you submitted the order were meant to stop you from proceeding. 

  We are very sorry this happened to you.

  Kind regards,

  ***************************

  VP, Client Services

   

• Initial Complaint

  09/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They refuse to help me with the issue or refund my money. I lost ****** dollars to this company. They are blaming me even though I was scammed.

  

  Business response

  09/27/2023

  Hello--

  As we said in our earlier email message (reference support ticket ******) -- we're very sorry to confirm that the person on the other end of the phone was a scammer, not a real Amazon employee.
   
  They took your (correct) information and used it to purchase a gift card from our site. There is no way we would have detected that, since they were authorized by you to do so. We are very sorry that happened to you. 
   
  Please do not not share your information with people you don't know -- scammers are very cunning. This information is published on the ACTUAL ********** site:

    -- Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon

     --****************************************************************************
   
  Our team is sending their best.

  ***************************

  VP, Client Services

• Initial Complaint

  09/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Apparently I was scammed by this company and the gift cards were either sent to my scammer or not sent at all. I will be filing a complaint with the New York Attorney General in this regard. My order was made on 9-13-23 and the Order number was ***********. The phone number of the person I was scammed by is ************** showing a ******* ** location.

  

  Business response

  09/26/2023

  Hi *******,

  We are sorry that happened to you! Please see our email message (support ticket 215055), more there.

  Best,

  ***************************

  VP, Client Services

   

  Customer response

  09/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   ************ is the worst operation I have ever encountered.  When I normally buy products on line and gift them to an end user, that information is always a part of the receipt.  ************ will not provide such a receipt and are using confidentiality as a means not to provide the information of the person who received the gift cards. 

  I also asked them how they benefit from these type transactions since there was no surcharge or charge to provide the gift cards.  I guess they take my 500 and give 2 - 250 dollar gift cards to the recipient free of charge out of the kindness of their hearts.  I don't buy it, pun intended, but there is not much you can do about this.  I have researched online and I'm not the only one who has been scammed by this company and I'm sure it will catch up with them sooner or later.

  I had just lost my father-in-law two days before this happened and I thought I was talking to someone from Amazon about getting my Prime back up and running on my TV.  Not thinking clearly I allowed this person access to my phone and she said that what we were doing was a means to verify my identity so I have learned a very valuable lesson.

  I appreciate your help with this matter, but I don't see any need to go further.  I will be filing official complaint with the Attorney General of New York, the *** and will appeal to the *** to do a forensic audit of this company.  Thank you for your help in this matter.  You can close this complaint as I'm sure their response will not change.

  *******************************
  
  
  
  
   
  

• Initial Complaint

  09/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 9-19-2023 the amount of ****** was taken out of bank account

  

  Business response

  09/23/2023

  Hi ****,

  We reached out to you by email (reference support ticket ******). 

  Kindest regards,

  ***************************

  VP, Client Services

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They keep canceling my orders over and over and I have money on my card and this is the second time they did and I want to know why I have over $400 on my **************** card And I try two different cards and they keep getting declined

  

  Business response

  07/10/2023

  Hi *******,

  Thanks for reaching out -- sorry for the difficulty. We do see several transactions having successfully completed. The ones that did not process resulted from your bank or credit card issuer disrupting the transaction, likely for security precautions.

  Please contact your credit card issuer to pre-authorize your future transactions at eGifter.com. Then try again. 

  Any concerns at all, please reach ** at support.eGifter.com.

  We always appreciate serving you.

  Kind regards,

  ***************************

  VP, Client Services

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have tried to place an order on your website on several occasions, but each time my order has been cancelled. I am using completely real details and a valid payment method, but I am still unable to complete my order.I have tried to contact customer service about this issue, but I have not received any response. I am very frustrated with this situation. They seem to brush it off and tell me "it either goes through or it cancels". This company does not seem like it cares about the customer. They just let a poor automated system filter out orders. I cannot recommend this website to anyone as it is not consistent.

  

  Business response

  06/15/2023

  Hello *****,

  We are actively investigating your concern but we're unable to locate any orders with the email address you provided herewith. 

  It's true that our automated systems can sometimes be overprotective, and for that we are sorry.

  Please reach ** at support.eGifter.com with an Order Number so we can further assist.

  Thanks,

  ***************************

  VP, Client Services

• Initial Complaint

  04/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased $100 **************** gift card with on March 26th. I never received a confirmation email or any information on the product I bought. I contacted through email and was told I couldn't redeem or claim because I'm in a different country which was absolutely false. I'm located in ********* day later I'm informed the code was claimed (obviously not by me) but totally contradicted what they said initially anyway. Next I'm told a developer will review this and now they are going back to me. I'm demanding my money back or what I paid! At this point I do t want anything to do with this company. Worst customer service and are giving false statements about there "policy". Either give me what I paid for or my money back!

  

  Business response

  04/11/2023

  *********,

  Please see the message we sent by email (reference ******). I believe it will fully resolve your concern.

  Thanks,

  ***************************

  VP, Client Services

  Customer response

  04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have read the response and it is the same as before. I'm demanding a resolution in this. I would like what I paid for or my money back.

   

  *************
  
  
  
  
   
  

  Customer response

  04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   I don't have a VPN. I'm unable to even access the site.. This was proven to you and you know this. You said in emails that it was claimed or redeemed. Why won't you address your contradictions? I have the logs. I would like to correspond through email but you have ended the ticket purposefully. Looking for you to solve this. 

  *************
  

  
  
  
  
   
  

  

  Business response

  04/18/2023

  *********,

  We are so very sorry for the difficulty and we've done everything possible to assist you. Our thorough investigation concluded the following:

  * The gift card was processed and delivered successfully to the email address on file

  * The gift card was claimed by the user owning that email address 

  * The gift card worked properly when we tested it -- based on the correct URL you provided to us for testing

  * The gift card account is accessible from the email address to which it is associated. It can be accessed from the same device used to create it.

  We have done everything that could possibly be done to assist you here. We are 100% confident that there are no systemic issues.

  We did ask our partners to cancel and refund the gift card, however they declined our request. 

  I'm very sorry that we cannot further assist!

  Best,

  ***************************

  VP, Client Services

• Initial Complaint

  03/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered a 500 dollar gift card from them and when I went to use the gift card it said it had already been redeemed. I tried contacting them and their response was just that my gift card had already been redeemed even though it was not by me. They arent doing anything to help me with this situation or even try to make it work a little

  

  Business response

  03/27/2023

  Hi ******,

  We are sorry for your trouble. There is nothing in your complaint that indicates your gift card was purchased at our site, ***********. We searched thoroughly and do not have an order on file associated with your email address.

  Please reach us at ******************* with an Order Number. Short of that, our best suggestion is to contact the company or store where the gift card was purchased.

  Sending our best,

  ***************************

  VP, Client Services

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩