ComplaintsforeGifter

• Initial Complaint

  08/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was promised a gift card worth $25 from a promo which is issued by this crooked company called egifter as I later learned. As soon I received the email, I tried to get the $25 out, but it strangely kept saying something like " A system error occurred ! Try again. " So, I thought it's my fault and maybe it has something wrong with my end. Or maybe their system is really busy and I should just come back later like maybe in a few hours. But as I waited and waited, still the same message over and over as days have passed and then days have turned to months. Tried to contact egifter but no response back. So, decided to look up this egifter company and there are many bad reviews as the customers were angry with their crooked business dealings. All I want is for them to return the $25 gift card I'm owed and nothing else.

  

  Business response

  08/02/2022

  Hi ***

  Please see our email message from yesterday (reference ******). Because your gift card was acquired during a promotion by Mountain Dew, we provided you with the contact information for the Mountain Dew HQ Support Team. 

  Our team provided exemplary support by redirecting you to the exact person that can help you. 

  Thanks again,

  ***************************
  VP, Client Services

• Initial Complaint

  07/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order for 5 $50 Grubhub gift cards ($250 total) and I received the error CPI-100 and to contact customer service. My promotional cards worked but not the $250 worth of gift cards that I purchased. **************** is email only and not available by phone.

  

  Business response

  07/20/2022

  Hi *****,

  Thanks for reaching out -- sorry for the difficulty. We've reached you directly via support ticket ******* No worries, we'll get to the bottom of what occurred and sort it out for you.

  Please monitor your email for further communication and resolution.

  We appreciate serving you.

  Best,

  ***************************

  VP, Client Services

  Customer response

  07/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business egifter has responded to my inquiry but has also closed the internal ticket they have referenced from my BBB dispute (******). There has been no resolution and my $250 has not been fulfilled nor has any progress been made. Please see the following attachment as proof of the egifter support ticket being closed with no resolution. 

  ***********************
  
  
  
  
   
  

  

  Business response

  07/21/2022

  Hi *****,
  

   
  I'm sorry for any misunderstanding. You should be able to successfully claim your $50 GrubHub gift cards now. 
   
  You can access them by logging into your account and viewing your Wallet, or from the email sent yesterday, 07/20/2022 05:11 PM with the subject line "Your Gift Card is ready!"

  We sent another update in support ticket ****** (email).

  Please let me know if you have any further concerns. We will make sure this is fully sorted out for you.

  Thanks,

  ***************************
  VP, Client Services

• Initial Complaint

  06/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought ****** play gift cards from egifter.com using bitcoin as payment. They (egifter) accepted the payments but sent me ****** play cards that did not work. I put the code given to me by egifter into the redemption line and when I pressed the redeem button it said that ****** needed more information first. When I provided the info to ****** I was given the information that the giftcards were nit eligible for redemption. When I pried further I was told they were found to be fraudulent.

  

  Business response

  06/23/2022

  Hi ******,
  
  We received your concern from the Better Business Bureau and we're sorry you're having trouble. We sent you a note by email (reference ******).
  
  Looking further, we see that the ****** Play gift card in question was purchased over a year ago on 06/13/2021 at 5:02 PM EST.
  
  We are an authorized seller of all of the retail branded gift cards sold at our site.  Unlike some other online gift card sellers that sell second-hand gift cards, 100% of the gift cards we sell are new and freshly issued when you purchase them.  
  
  I can confirm with absolute certainty that it was issued properly with the full balance. Unfortunately, once the gift card is in your possession, we're unable to protect or manage its value or activity. We always encourage our customers to treat gift cards exactly as they would treat cash. 
  
  Recommendations:
  -We urge you to report this activity to your bank and law enforcement authorities immediately
  -Change passwords to your online bank accounts, eCommerce sites and apps
  -Tell the ************************ about any type of scam or fraud you detect at ****************t, or call toll-free: ***************
  -Keep your data safe! Tips for Safeguard and Protection

  ******************************************************************************************** 
  
  Further considerations with regard to misuse
  - If you suspect mis-use, check the **** website to see if there is a match against your email address (***************************)
  - Secure your accounts and change your passwords
  
  I trust this information will be helpful and sorry we could not assist further!
  
  Kind regards,
  ***************************
  VP, Client Services

• Initial Complaint

  06/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a gift card for Sephora via SodaGift from my son for Mother's day. The I attempted to use it, it provides the pin # and a link to "get my Gift card". It the sent me to the Egiftrer site which shows the card but asks a security question to view the card number.It states "Sephora eGift Card To view gift, please answer the following security question related to how you received notice of this gift."I have put in SodaGift, via ****************** of that and it states information is not valid try again or contact customer support. I am in a loop and this is leaving me no way to retrieve my gift card. I sent an email and I am not even sure who it was being sent to.Please advise.

  

  Business response

  06/13/2022

  Hi *****,

  We received your concern about having purchased a gift card at the website ************. As we explained in support ticket ******* the only reparation possible is from the company that sold it to you, ************. Your purchase agreement and related terms and conditions are between you and them directly. 

  Thank you for your kind understanding.

  Regards,

  ***************************
  VP, Client Services

  Customer response

  06/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I contacted the soda gift company, they checked the gift card order and made me aware of the claim code that your site requested. I tried to access the gift card to apply the correct token/ security code. I am now receiving an error code and can't access the original page to enter the code #. I have attached a copy of the error page coming from your company.

  It states error code CTR-100 and advises contacting customer support. Which takes me to your webpage. The page where I placed the original complaint.

  This issue has not been resolved and the error code is now coming from your website.

  
  ***** *****
  
  
  
   
  

  

  Business response

  06/15/2022

  Hi *****,

  Please see our latest update in support ticket ******* sent to you by email. We trust this will fully resolve your issue.

  Thanks,

  ****

• Initial Complaint

  05/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Today i bought a $25 gift card and tried to use it but it didn't work

  

  Business response

  05/18/2022

  Hi ********

  We're sorry you're having difficulty with your ************ gift card. We reached out to you by email (reference ******). There, we provided guidance to help you successfully spend your gift card, which is fully valued and working properly.

  Thanks for letting us serve you.

  Best,

  ****

• Initial Complaint

  04/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered from egifter because they take ***** and I could pay with the money in my ***** account. When I went to order, it automatically charged the backup payment (bank account) without even prompting me or giving me the option to use the money in my account. I did not want money being taken out of my bank account, which is why I opteed to use ***** rather than a debit card.I have not used the gift card I bought, and I would prefer to be able to either return this or have it paid for with the money in my ***** account.

  

  Business response

  04/14/2022

  Hi *****,

   

  We see your $10 gift card order with the ***** payment information you authorized. No worries, we've cancelled your order and a refund is processing. 

  If you need further assistance, please reply to our message (reference ******). We're sorry for your upset and glad to have sorted this out for you.

   

  Best,

  ****

  
  

• Initial Complaint

  01/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Whenever I search eGifter I become redirected to Dundle and the other way around as well so it must be the same business.The $10 Mastercard giftcard I ordered on their site Dundle.com is absolutely worthless.Nobody accepts this card.These credit card scammers sell Mastercards, that do not serve any purpose at all.I claim a refund or replacement by a card that is accepted by merchants where I can cash the $10 worth I wasted on Dundle / eGifter.

  

  Business response

  01/21/2022

  Hi ******,

  The Dundle support team is poised and eager to help you. Reach them at ************************************

  Thanks!

  ****

  Customer response

  01/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  12/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  12/9/2021 Bought a "gift card" but it turned out to be highly restricted and useless to me. This was not disclosed in advance. I have not and will not use it. Celebrity cruises will only take it for a future cruise and with a much higher spend. This was not disclosed in the advertisement or purchase process. Tried to get an exchange but eGifter has been confrontational and unhelpful. Again, I have not used the card and only want to get it's value back as an exchange to something I can use, or get a refund. Additionally, the purchase was supposed to trigger 500 bonus eGifter points ($5) but I didn't get them.Thanks for the help.

  

  Business response

  12/22/2021

  Hi ******,

  We are sorry for your upset. Let me share the Terms and Conditions posted on the site before you completed your purchase, here: ************************************************************* 

  Celebrity Cruises Terms & Conditions
  Terms and Conditions Card is valid only for Celebrity Cruise sailings and can ONLY be used for new bookings, not to be used to settle any ship board charges. Can redeem up to $500 in gift cards per person/per sailing, $1,000 total per stateroom. Can only be redeemed by **/******** residents calling **************. Cards are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law. No expiration date, no fees. This Card cannot be used and is not applicable for charters. Lost, stolen or damaged cards replaced only with valid proof of purchase. Please see ******************************************** for full terms and conditions. Card is nonrefundable, not replaceable whether lost or stolen, not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law. Cash value is 1/10 of one cent. Card shall be void where prohibited or restricted by law and if sold for cash or other consideration. Card is transferable only when gifted and has no expiration date. Changes to the reservation may be permitted, subject to availability and any other restrictions and any applicable cancellation charges. No refunds after booking is made and paid in full. Card is only valid if purchased and used by legal residents of ****** and ******* only (excluding ***********).

  That said, we have contacted our partners at Celebrity Cruises to see if they will apply a one-time courtesy refund. While we will do our best, there is no guarantee that they will overturn their No Refund policy.

  We are sorry for your disappointment at having purchased a gift card that you would not like to use.

  Best,

  The eGifter Support Team

• Initial Complaint

  12/06/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,This place has charged my debit card for $28.95 15 times over the past 2 days. Thank God only 1 got through. I was able to block my card immediately after I saw the first charge posted. I have NEVER heard or even used this site. I called and even tried to email them, but got no where. I think this place is fraudulent and allows unauthorized purchases to go through.

  

  Business response

  12/06/2021

  Hi *****,

  We received your note via the BBB -- very sorry for your trouble. It sounds like someone accessed your CashApp without your knowledge or permission to place orders at your site.

  We reached out directly by email (reference ******). There, we provided guidance to follow in situations like this. Unfortunately, it has nothing to do with our site since whomever accessed your payment method had the correct information. 

  Feel free to respond to our email as needed so we can continue to assist to the max.

  Kind regards,

  ****

• Initial Complaint

  10/13/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered 2 gift cards and recipients never received. Tried to contact egifter and no support. No customer service number just run around on efgifter support. Have made several requests to contact me and no one has.

  

  Business response

  10/13/2021

  Hi *****,

  While we have not received any requests at our help desk (*******************), we're happy to assist!

  I see you placed 10 orders with our guest checkout service to recipients with mobile phone numbers. For any recipient that did not claim their gift card, we resent their text message and cc'd you for good measure.

  We'll be reaching out to you separately by email to make sure you're all set.

  I'm glad we could sort this out for you.

  Thanks!

  **** *********

  VP of Client services

  Customer response

  10/14/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  ***** *****
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩