ComplaintsforeGifter

• Initial Complaint

  01/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have placed numerous orders with this company and have had consistent processing errors; essentially, each order is "manually reviewed" and then the orders are being canceled. When I contact Support, they historically have been able to resolve the situation and I can successfully re-order. However, they are now advising that they are unable to assist, and so my orders keep being canceled over and over again. The customer service has been terrible; they are refusing to assist. The company also refuses to take phone calls to resolve the issue, and instead just keeps dismissing the problem via email. My order numbers for today are ***********, *********** and ***********.

  

  Business response

  01/31/2023

  Hi *****,

  As was shared in support ticket 201197, each order is reviewed independently. When transactions don't conform to certain criteria, our automated systems are unable to accept them.

  We are very sorry that we were unable to serve you.

  Kind regards,

  eGifter

  Customer response

  02/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business's response is essentially "We reviewed your order and rejected it", but then refuses to detail why the order was rejected, or provide any assistance or communication to resolve the issue.  This is absurd.  The business also continues to refuse to provide any means of direct communication, outside of their unsatisfactory email responses.

  The only reasonable resolution is for the business to honor the orders that are made on their site.

  
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  01/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a gift card and the way it works is youre supposed allow it to arrive via email then claim it for some reason its already claimed to a wallet and I cant even view the code online because it says theres an error, when I research everyone says when theres an issue with egifter you just lose your money. Not me, I want my money back asap . I made the purchase today January 11 2023

  

  Business response

  01/11/2023

  Hi ****

  We're aware of the many email exchanges where we provided exemplary support to you (reference ******). When you requested a refund, we acted quickly. Your refund has processed on our side and should be visible in your bank statement shortly (if not already).

  We're sorry for the speed bump and glad to have fully resolved this for you. 

  Kind regards,

  ********************************;

  VP, Client Services

• Initial Complaint

  01/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered a $50 gift card for the egifter website and although I got an email to claim my purchase, it keeps bringing up an error code. When I looked more into the company I found a lot of evidence of scamming and would like a full refund on my purchase.

  

  Business response

  01/11/2023

  Hi ******,

  We do see that your gift card has been successfully claimed, so any error you experienced is no longer occurring.

  If you have any further concerns, please reach us at *******************. We'll jump on it right away for you.

  Thanks for letting ** serve you.

  Best,

  ***************************

  VP, Client Services

  
  

• Initial Complaint

  01/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 1/11/1986 i bought a ******** egift card. It wont let me even claim theres no way to even cacel the order i just want a full refund or i will get a lawyer involved for frudently taking my money and giving me a bad gift card.. I had to lock my credit card so you guys dont try and double charge me.. This 100 percent an illegal business and needs to be shut down!

  

  Business response

  01/11/2023

  Hi *****,

  Please see our email message (reference ******) as a response to the support ticket you opened at *******************.

  Your order was cancelled and the refund has already been processed.

  We're sorry for the speed bump.

  Best,

  ***************************

  VP, Client Services

  Customer response

  01/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is discriminating against me. Every order I have place, they will go in and cancel after the fact. No one is able to provide a straight answer and its possible just bots or scripted responses saying the exact same thing over and over with vague references to the possibility of a credit card rejecting the order. I called my credit card company many times and they tell me that is not the case. I was even on the phone when I attempted an order and the agent told me it was not declined from the credit card. I have placed these orders are all get rejected: ************ ************ ************ ************ ************ ************ If the payment information is 100% right and no issue from the credit card company, funds available, everything is fine and they still cancel my order. Seem like maybe there is something else at play here such as possible discrimination? I would like an actual person from this company to get back to me to get this resolved. I have spent a considerable amount of time trying to get these ordered only to have all my orders cancelled.

  

  Business response

  12/06/2022

  Hi *****,

  We are sorry for the upset. It does not appear that you are receiving the email messages from our ticket system. Below are the four messages we sent -- please check your spam folder.

  ******: eGifter Rewards: Order Inquiry | Saturday ?12:10 am
  ******* eGifter: Order Review (Approved) | Today ?10:17 am?
  ******: eGifter: Order Review (Approved) | Saturday ?06:27 pm 
  ******: eGifter: Order Review (Approved) | Sunday ?11:23 am

  You are cleared to enter Replacement Orders. We're sorry for the speed bumps you experience and we hope to serve you.

  Kind regards,

  ***************************

  VP, Client Services

   

  Customer response

  12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  The information the business provided not not match reality. They are saying my order was approved? I just logged in and ALL my order say " NOT APPROVED"

  I even provided a screenshot.  All my credit card information matches, there are funds available, I even called my credit card company and confirmed that everything was good. I don't know if you guys have a glitch in your system or if you have a black list or something? I have tried everything a reasonable person can possible do to place this order and you guys reject it every single time.

  Can you fix this issue or help me get the order placed?  View my account and go to order history. You will see everything has been " not approved"

  Look at the attached image file.

  
  *************************
  
  
  
  
   
  

  Customer response

  12/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  I have a total of 6 cancelled orders which does not include several attempts with replacement orders I have attempted. My credit card only cased an issue for maybe 1 of those orders, the alert was cleared and I retried the order which was then rejected by EGIFTER. 

  What difference does using Gmail vs *** as the mail provider make?I don't even think your system system is run by humans, I think every answer are identically scripted response as the last.

  Instead of shrugging your shoulders saying " try again", why don't you look at the log file and tell me exactly why you are rejecting an order that has a matching name and address on the  Credit card with available funds.

  I have literally spent hours after hour, day after day trying to troubleshoot this. Are you saying this is because I have an *** mail account instead of a gmail account? What have I done wrong to deserve this kind of treatment and discrimination ? If you could really like to help, then provide me with a real answer not an endless loop of bot responses.
  

  Can you provide me contact information for a person who can try to place the order  over the phone or at least to sort out what is going on here. Does that sound like a plan? Give me something to work with here.

  Thanks.
  

   

  
  
  
  
  
   
  

  

  Business response

  12/12/2022

  Hi *****,

  Please see our message sent by email (reference ******). We have thoroughly investigated your concern and found a very clear pattern. Every time our systems attempt to approve/process your order, your credit card issuer cancels the transaction. In our email, we included a screenshot of the error message received by our systems which will clearly illustrate what's occurring.
  
  We're doing our best to serve you and we're very sorry for the frustration. Feel free to share this image with your credit card issuer, perhaps they'll be able to diagnose and correct things on their end.
  
  Thanks as always,
  
  ***************************
  VP, Client Services

• Initial Complaint

  11/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  8, fraudulent gifts cards were purchased using my bank account. Each transaction was for $200 each. So far, egifters have been unwilling to help resolve the issue and refund the money.

  

  Business response

  11/23/2022

  Hello *******,

  We did our level best to assist in the support ticket you submitted (reference ******). Please see our recommendations in that message. 

  We are sorry for your trouble -- though it has nothing to do with our site.

  Kind regards,

  ****

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2 e gifter Vanilla gift cards through the company on 11/11/2022, one of the cards was a $25 card and worked fine. The other card was a $50 card that a week later is still not working. **** states its not a valid card number. I have emailed the company multiple times and they have been no help at all, other than saying there is $50 on this card. I have asked for a refund and they can take back the card that supposedly has money on it, but they refuse to solve the issue.

  

  Business response

  11/21/2022

  Hi *******,

  We are sorry for the trouble you had with ******* they did have trouble processing your redemption.

  As stated in our email to you (reference ******), our accounting offered assurances that your refund was processed. 

  Your bank statement will be updated at the bank's timing discretion. We will stick with you until you are fully satisfied.

  Thanks, 

  ****

  Customer response

  11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   As of today, Ive only gotten a partial refund of $28.95. The total purchase was $50.  I was also informed in the emails with the company to never purchase a **** gift card there again, which is a total red flag and not appropriate. 
  Simply I all I have asked for is a full refund or my product and it seems I can not get either.

   

   

  ********************
  

  
  
  
  
   
  

  

  Business response

  11/28/2022

  Hi *******, 

  Please see our latest update by email (reference 194834). We provided the receipt confirming your refund. Please continue to monitor your bank statement.

  We'll stick with you until this is fully resolved.

  Thanks,

  ****

• Initial Complaint

  11/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company egifter has taken money ($520) out my account. Can't get anyone on the phone. Every extension says leave a message. I HAVE BEEN SCAMMED! HELP!!!

  

  Business response

  11/18/2022

  Hello *******,

  We reached out to you by email (reference ******) to help resolve your concern. Please reply to our questions in that email message.

  Thanks,

  ***************************

  VP, Client Services

  Customer response

  11/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   This company is trying to tell me that they can't find any activity in their system with my card number or email being used. I don't know what's going on but they have taken money out my account and I want it back.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  

  Business response

  11/23/2022

  Hi *******,

  We are very sorry for the trouble you experienced, where your personal information was apparently compromised. Please see our email message (reference ******).

  All the information available to provide is outlined in that message.

  We are very sorry for your trouble.

  Best,

  ****

  Customer response

  11/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   The company is telling me that they can not tell me no further information about this matter

  *****************************
  
  
  
  
   
  

• Initial Complaint

  08/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased Many gift cards from this website. I ourchased A Target gift card on July 28th for $200. I ourchased the card and immediately went to view the balance and Targets website stated the card number is invalid. I contacted eGifter.com and they said they verified they issued me the card correctly. They contacted target. Then after waiting a week, told me I needed to contact Target. I reached Out to a target and they said I have to file a police report in order for them to assist me further. I let EGifter know and they said its unfortunately not their issue anymore. I feel Like Im being taken advantage of. I purchased About 5-6 Target cards from eGifter and didnt have any of these issues. In fact, when I run the other card #s I ve purchased on Targets website to see the balance. It states this card has already been used which is different than the alert I get when I enter this problem card info. I need Something done as eGifter is unwilling to help me further.

  

  Business response

  08/15/2022

  Hi ***,

  We are an authorized seller of all of the retail branded gift cards sold at our site.  Unlike some other online gift card sellers that sell second-hand gift cards, 100% of the gift cards we sell are new and freshly issued when you purchase them. Your Target gift card was working properly, fully valued and delivered to you securely.

  Along with our partners at Target Corporate, your concern was thoroughly investigated. That information was provided to you by email (reference ******).

  Due to their privacy policy, they were unable to share the transaction information with us. As we relayed to you, Target requested that you file a claim directly with them if unauthorized use is being reported. Here is the information for Target Guest Services:  **************** 

  
  Again, we recommend that you secure your accounts and change your passwords. See the Tips for Safeguard and Protection that we provided to you.

  Thanks,

  ****

  Customer response

  08/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   Well the card number shows that its not a valid card number. The other cards I ve purchased from you, show they were valid card numbers. Can you explain that?? Why one out of 5 cards doesnt have a valid card number when searched on Targets website? If the card had been spent (like the other 5 cards I bought) it would say card has been used and not invalid card number As much as you keep responding to me, you have failed to address that issue. So the ball is in your court. 

   

  *************************
  
  
  
  
   
  

  

  Business response

  08/16/2022

   

   

  Hi ***,
  Hi ***, 

  This response follows onto the email message we sent earlier (reference ******).

  Unfortunately, the error message displayed at the Target Site is outside of our control.  There are reasons why the error messages they display are worded as such -- dictated by them for their own reasons. I can confirm with 100% validity that we reached out to our partners at Target directly. They gave us the information that we relayed to you, along with the redemption details that we provided to you by email.

  
  Target requested that you file a claim directly with them if unauthorized use is being reported. 
  Target Guest Services:  ****************
  Again, we recommend that you secure your accounts and change your passwords. 
  See the Tips for Safeguard and Protection that we provided to you, visible at *******************
  
  We are very sorry for your trouble.
  
  Best,
  ****
  

  Customer response

  08/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  08/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was promised a gift card worth $25 from a promo which is issued by this crooked company called egifter as I later learned. As soon I received the email, I tried to get the $25 out, but it strangely kept saying something like " A system error occurred ! Try again. " So, I thought it's my fault and maybe it has something wrong with my end. Or maybe their system is really busy and I should just come back later like maybe in a few hours. But as I waited and waited, still the same message over and over as days have passed and then days have turned to months. Tried to contact egifter but no response back. So, decided to look up this egifter company and there are many bad reviews as the customers were angry with their crooked business dealings. All I want is for them to return the $25 gift card I'm owed and nothing else.

  

  Business response

  08/02/2022

  Hi ***

  Please see our email message from yesterday (reference ******). Because your gift card was acquired during a promotion by Mountain Dew, we provided you with the contact information for the Mountain Dew HQ Support Team. 

  Our team provided exemplary support by redirecting you to the exact person that can help you. 

  Thanks again,

  ***************************
  VP, Client Services

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩