ComplaintsforCaribbean Airlines
Airlines
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I PAID FOR A FLIGHT WITH CARIBBEAN AIRLINES AND THE FLIGHT WAS IN REGARDS TO ISSUES WITH THE ****** PLANE WHERE IT WAS HAVING ISSUED. I WAS PROMISED A REFUND AND NEVER RECEIVED IT.Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My initial purchase with Caribbean Airlines began in 2021 of airline tickets. Due to the pandemic and illnesses the trip was postponed till 2023 when we decided to cancel the tickets and receive a refund. In October of 2023 I requested a refund from Caribbean Airlines about a purchase made for airline tickets. Finally in February of 2024 they said they settled the refund of the airline tickets by sending $695.74 to my account. However, the money never reached my account. I contacted my bank, but was unable to file a claim since there is no evidence of a transaction for Caribbean airlines in Feb 2024. The claim was denied since the last transaction I could make a claim for was in 2021. I contacted Caribbean airlines again and they sent me to a credit cards investigation department. I alerted them again that there is no evidence of a refund and they said I should contact my bank, I went back to the bank to an in person Branch and they still said there is no evidence of any refund transaction with the information given and the bank said I have to contact the business. However, the Business has continued to provide information that is either untrue or incorrect since there is still no evidence of a transaction on the banks side. The bank let me know that there should be some evidence of something if the money was in fact sent.Customer response
05/26/2024
Better Business Bureau:
At this time, I have not been contacted by Caribbean Airlines regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On flight BW480 on Thursday 11th January 2023 from *** to *** my baggage was damaged and un usable. I an attaching a photo.Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My flight was delayed as per attached letter for a very lengthy time. I was told this was because of an ongoing dispute between CAL and their crew members Inclusive of Pilots and Flight attendants. This was confirmed by on of the flight attendants on board. This is unacceptable and no form of compensation or explanation was given on the said date.Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
So I canceled me and my moms flight to ******** ******* on September 2,2023 with Caribbean Airlines. I spoke to an agent on September 2,2023 and they canceled the trip and told me that I would get a refund for the taxes that I paid on the flight which should be roughly $215 for each person. The agent then sent me an email on September 2,2023 stating that the trip was canceled and my refund has been requested. The email also stated I would have to wait up to ***** days for my refund. I have called over five TIMES and asked for the status of my refund and every time Im given the run around.I still have not received my refund since September. I just want my refund back and Im disappointed that ********* airlines keep giving me the run around.Business response
01/15/2024
Good morning *************************,
Upon reviewing, we saw that your tickets have since been refunded by the issuing ************* on 10Jan24.
We appreciate your patience and understanding.
Regards,
*******************************
Caribbean Airlines **** Refunds DepartmentCustomer response
01/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A group of us paid for flights to Trinidad in March of 2023. Our flight was delayed 4 times on the way there, over 20 hours. Caribbean airlines said theyd reimburse $500. Lovely. On our flight back, it was delayed an entire day. Caribbean airlines said theyd reimburse another $500. Its been 6 months, weve exchanged dozens of emails, messages on social media, etc. they have not paid both claims and will not provide proof of payment. All four of us are having the same issue. 1/2 claims partially paid and the other on **** ears. If youre delayed with them, expect that theyve collected your money, wont reimburse you and dont care about their customers.Customer response
12/21/2023
Better Business Bureau:
At this time, I have not been contacted by Caribbean Airlines regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
09/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My flight on Caribbean Airlines to ****************** was canceled in April 2020 due to the pandemic. I was offered a voucher to use within a year which I tried to use but the airline could not give me a flight with reasonable connections, therefore the voucher was extended for another year. In 2022 I rebooked a flight with Caribbean Airline to travel to St. ******* in the fall. Couple months after, I was sent an email with a new itinerary changing my return date which was an inconvenience to me. So, I was told that since they were the one to change my flight, I would be granted a full refund. (Sept 2022). I was told that the refund would take seven months. I have been calling since March of 2023 and was told that they would expedite the refund which I have yet to receive. I am now writing to you for your help to resolve this issue.Customer response
10/30/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Caribbean Airlines has been resolved.
Sincerely,
*********************Initial Complaint
08/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The date of the transaction is April 12, 2023. I bought 4 plane tickets. Each ticket costs ****** which totals *******. I ask for a refund for two of the tickets. The customer service agent told me to wait 21 days. We spoke on Jun 27, 2023. It's now August 18, 2023. This is bad service. Why am I fighting for a refund? This is not good. **************** will not let me talk to the supervisor.Business response
09/18/2023
Dear *************************,
We sincerely apologize for the delay in processing your refund.
The refund was finalized in the amount of USD312.40 per ticket on September 18th ************************************* seven to fourteen business days thereafter. The funds were refunded back to the credit card used for purchase ***** ending with ****)
Note the credit sometimes defaults to the date of sales- in this case 10Apr23.
We appreciate your patience and co-**************************** regards
*******************************
Caribbean Airlines ****Refunds DepartmentInitial Complaint
08/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My name is **************************** sister and I came down with Covid-19 shortly before our flight from *** to Tobago.Per Caribbean Airlines policy we are *********** a refund. I filled out all the paperwork and sent in supporting documentation of the positive covid tests and my updated banking information for the refund.I was told everything was approved and that I would be refunded within 21 business days. It is now over a month and my bank has still not gotten an ACH for me refund....This is absurd to me as normal airlines process refunds in over a week. Every time I call, they tell me to just keep waiting. My patience is running out. I am ready to seek legal action if necessary as I feel I am being taken advantage off. As I am now out by almost ***** dollars on the tickets.Initial Complaint
07/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 2023 I took a flight to *********** ******* from *** however at the end of my journey my suitcase was torn and busted I inquire at the airport where to file a report but no success so I waited until I return and that's why I'm doing my reports just now.Business response
08/02/2023
****************************************
replied
a few seconds ago
To:*******************
Dear **************,
We write to advise that we are in receipt of your correspondence regarding your claim with us and extend our sincere apologies for any inconvenience experienced.
We wish to inform you the claim submitted is currently being reviewed. In the interim, we would like to request the following documents: -
Photo of ********************************operation in forwarding this information to us as soon as possible will be appreciated.
We thank you for your patience.
Sincerely,
**************************************** ******** ******************************************************** **** ***** ****** ***** ***** ******* ************* ********** ************************** **** *************** ******** **************************
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Contact Information
Concourse B, Terminal 4, JFK International Airport
Jamaica, NY 11430
Customer Complaints Summary
217 total complaints in the last 3 years.
21 complaints closed in the last 12 months.