Customer ReviewsforCaribbean Airlines

Caribbean Airlines is a very bad and poor quality airline. **************** doesn't exist - still waiting basic acknowledgement of a damaged suitcase claim.

I changed my flex economy flight entitling me to a 50% refund. There was additional charges involved in changing the flight as well. It has been 4 months and Caribbean Airlines will not refund me as per their written policy. I am appalled at the level of audacity they have to have a policy in writing and not abide by it. I will be disputing the charges with my bank.

I travel to ****** every year pass few years caribbean airline keep changing my flight. And I'm not happy about that people have plans already arranged book our Vacation. Cutting short our days with love one's. That's not right what caribbean airline is doing to everyone. And they're doing this because we can only fly to ****** with them. Last year they did it and this year too ,now my sister is going they changed hers too this is stupid. Next year I will go from ********** I wish another plane will go to ****** ????

I purchase an airline ticket from Caribbean Airlines on April 27, 2022 for $669.42, but cancelled the ticket for a full refund on August 17, 2022, after they bumped me 2 times to different travel dates. I was told that it would take 3 to 6 months to get my refund and that the money would go back to my card. The money has not been returned to my card.On February 15, 2023, I reach out to Caribbean Airlines via their online chat, to check on the status of my refund, and was informed that the money was released, however the card number that they stated was not mine. I informed them of this and was told that I should call the help desk.I called the Caribbean Airlines help desk the same day and was told that the money was released to my credit card, and would take 17 days to be processed, to which I had 10 more days to go. I ask the representative to verify that the money would be going back to my card, clarifying ending number of thhe card, to which she confirmed. However, 17 days came and went, and the money was not returned.On February 27, 2023, I called back, the representative told me that there was no evidence in the system to suggest that the money was released, and that she would send an email to her supervisor to inquire about the transaction and call me back the next day. The next day came and went, I did not receive any calls.On March 7, 2023, I called again and explained the situation, the representative told me that the money was already released, however the card number that she stated was not mine. She then tried to get through to their payment processing department but was unsuccessful. She said that she would file a claim dispute, stating that the payment information was incorrect, and would call me back the next day. The next day came and went, no one called me. I have sent emails, no answer. It's almost a year and still I can't get back my money. Caribbean Airlines is a criminal organization that rips off hard working people.

Back in May 2022 I booked a round trip with my wife to ******* from ********. We were supposed to fly there 01.20.23, and come back 01.25.23. I paid $629.32 for roundtrip tickets for both of **. So I planed my vocation long time ago. October 11th I received an email, saying, that my returning flight was canceled, and the date was changed to the next day. When I called them, and told, that I have to be at work on the 26th, they said that they can not do anything: the flight was cancelled. So I told them, that I want to cancel this trip, and I want my money back. It was not my fault, that they canceled flight. 10.14.22 When I sent email to customer service, about my refund, - there was no answer. Next email I send 10.18.22, - no answer. And only 11.08.22 they send me an answer, saying, that I can expect my refund 10.15.2023. Which is 1 year. It is not couple dollars, it is big money for me, and I need money now.

Caribbean Airlines is a terrible airline with very poor customer service and internal operating procedures. Moreover, it seems as though they lack empathy and professionalism on many levels. I am surprised that a company that has been operating for many years does not have proper systems in place and also does not train their staff appropriately. I was double charged for seat selections and proceeded to fill in the online form, email and call. I found their responsiveness unsatisfactory, to say the least. I then went through my credit card company and disputed the charges. The credit card company issued a temporary refund to me while they follow up with Caribbean Airlines. I believe the airline has 30 days to respond. If they do not respond within that time, the credit card company with take the money from Caribbean Airlines. My refund will only be reversed if Caribbean Airlines can prove that I was rightfully (double) charged, which they cannot claim since it was their error and I have proof of their error.

BUYER BEWARE.!!! I will never fly with Caribbean Airlines again and will encourage family, friends, and anyone who reads this post to take your money to a more customer-friendly airline business. In December of 2021,,I bought a roundtrip ticket on ******* where I was scheduled to travel via ******** ******** from *** to *** on 1/1/2022 and return from *** to *** via Caribbean Airlines on 1/3/2022. However, on 12/31/2022 ******** ******** notified me via text that my outbound flight was canceled and as a result, I was unable to fly on my return flight on Caribbean Airlines from *** on 1/3/22. After 8 MONTHS of endless calls with Caribbean Airlines representatives about the status of my flight credit, I was finally informed in August that I would receive a credit and will be able to apply this credit to a future flight. HOWEVER, I WAS INFORMED THAT I WOULD HAVE TO PAY A $200 CHANGE FEE FOR A SITUATION THAT WASNT MY FAULT. WHEN I TRIED TO REASON WITH CARIBBEAN AIRLINES SO THAT THEY WOULD WAIVE THIS FEE, THEY REFUSED. THERE ARE SO MANY GOOD AIRLINES ELSEWHERE.!!! DO NOT BUY YOUR TICKET FROM THIS COMPANY. I AM ALWAYS TRAVELING IN AND OUT OF TRINIDAD AND THEY LOST A GOOD CUSTOMER FOR LIFE!!!!!! I GAVE THIS COMPANY ONE STAR BECAUSE I HAD NO CHOICE, IF I COULD GIVE 0 STARS I WOULD!!!!!!!

Caribbean Airlines is a dishonest company. If you cancel a flight, you must wait a month to receive your refund. I have been waiting three months for a refund, and now the airline told me that the refund was issued. However, I have not received the money in my bank account. Dont fly with this airline.

As a customer of ********************** I think I'm treated unfairly. I traveled April 2-6, 2022, on April 6 on my return the flight was deleted for 5hrs . No complementary nothing was offered, food or refund, something toward the flight. Now I purchased 2 tickets for June 26 *************************************************** to change my dates and the airlines is charging $400 which I think is quite unreasonable. I want to cancel 1 of the ticket and change the date on the other without such unscrupulous charges.

This company isn't even deserving of 1 star!I booked a ticket for my mother to fly from Trinidad to *******. My mother recently received a call stating that the flight was cancelled. After holding for hours, she finally got hold of a customer service agent who advised her that she should expect a refund in 9 months. Hearing this, I decided to call to advocate on my elderly mother's behalf. The same information was nonchalantly told to me. In fact, I was told that they were forced to cancel the route because they didn't secure the proper credentials to fly to that city. WHY WOULD YOU BOOK TICKETS FOR A ROUTE THAT YOU CANNOT FLY? But wait...it gets better. I went online to try to find my mother another flight, and guess who is STILL booking flights from ******* to Trinidad? Yes, Caribbean Airlines is still selling seats - even though they are not approved to fly that route, and are holding on to their customer's funds for up to 9 months! I went onto the company's website to file a formal complaint and was taken aback by all of the customers with similar issues - some waiting over 9 months to receive their money back. Consumer, beware!