Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/5/24 I had an appt. for an oil change at the express service at Hillside Honda in ******. At the time of the appt. my vehicle was inspected & they detected that my right side front stabilizer links was leaking & to make an appt. with their Main Building serv. ***** On 11/18/24, I called the ************* serv. ***** to make the appt. & the representative I spoke with told me that I had to confirm with their parts ***** first to make sure they had the piece I needed before I could make the appt. to fix my car. The **** in the parts **** told me he had 5 available, so I called back the ************* serv. ***** to make my appt. for Friday 11/22/24 at 8:45 am. The morning of my appt. I told the representative at the service desk that my vehicle was already inspected at the express service location & that the "right side front stabilizer links was leaking" & needed to be replaced based on the inspection done the day of the oil change. He told me that I still needed a diagnostic test to be completed before they can repair my vehicle & that my vehicle will be repaired after the test is completed. I mentioned to him several times that I needed my vehicle back before the end of ******** assured me that the work would be completed before 5 pm & that they would call me with a status throughout the day. I did not hear from them until I called them for a status which they didn't have but they finally told me to pick up my vehicle before 5:45 pm that day. When I arrived the representative told me exactly what I had already told him & that they were unable to repair it since they didn't have the part & suggested I reschedule. I was confused since they had originally had me contact their parts **** first for the piece I needed before I made the appt, he was unable to respond. I was charged $165.00 for the 2nd diagnostic test that I didn't need. I called to complain several times still no response & every time I called to speak to a manager I was left on hold.

  Business Response

  Date: 12/19/2024

  *** *******,

  I have left two (2) voice messages for regarding this issue. When you have an opportunity, please contact me.

  Sincerely,
  ****** ********* * ******* *******
  
  ******** ***** ****** ******** ********************** ******  ************  * ****  ************ ********************************************************************
  

   

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention two issues related to my recent vehicle purchase from Hillside Honda dealership on 7.25.2024. I purchased a 2020 **** Fusion, VIN ***************** from Hillside Honda, and during the transaction, I was incorrectly charged both an excessive sales tax and a registration fee that I now wish to dispute as well as late registration fee in the amount of $134.68. Latter fee resulted in the incompetence of ***** ******* who failed to submit a proper paperwork to the ********* which turned in the late registration fee I had to cover out of the pocket.First, I was charged a sales tax rate of 8.25%, which exceeds the correct applicable rate for a ***** resident. As a resident of *****, the sales tax rate for vehicle purchases is 6.25%, as stipulated by the Texas Comptroller of Public Accounts. I believe this discrepancy has resulted in an overcharge, and I request that the excess amount be *********** addition, I was charged a $350 registration fee at the time of purchase. However, upon arriving at the *********, I was informed that I still needed to pay registration fees for the vehicle. This suggests that the registration fee charged by the dealership was either unnecessary or improperly applied. I request a full refund of this $350 fee, as it did not cover the intended expenses.I kindly request a review of my purchase and an explanation for both the incorrect sales tax and the registration fee charged. I expect your dealership to refund the overcharged sales tax and the $350 registration fee. Attached to this letter are copies of my sales contract, receipt, and any related documents for your *************** refund is $350 registration fees + $134.68 sales tax penalty fee + $430.96 difference of 2% that I overpaid to the dealership.$915.64 Thank you for your attention to this matter. I look forward to your prompt response.Sincerely, ****** *******

  Business Response

  Date: 02/04/2025

  *** ********************** accept our apologies for the delayed response. We have researched the situation and,  in the interest of customer satisfaction, we will be issuing a refund in the amount of $915.64. The check will be mailed to the following address unless specified otherwise:
  ******** ****** 
  *************************************************;
  ****************
  
  Please allow up to 10 business days for processing plus mail time.
  
  **** ********** ********* *** ******* ******** *****
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle (2018 Honda HR-V) was damaged on January 22, 2024, on that day I brought it to Hillside Honda ************** for repair. Although the insurance company never scheduled for an adjuster to visit the service center to inspect the vehicle, the agent at Hillside Honda falsely claimed that an adjuster was coming out to their location. I repeatedly called the service center saying that I needed my car back, but I was told by the Hillside Honda service center agent that the car is in pieces - which would make it undriveable. I called again during the week of February 4, 2024 and said that I need my car, at this time the agent said they needed to reattach the bumper and needed my permission to do this and I would be billed $850 for this. It is important to note that I was never contacted to ask for my permission to remove the bumper. From January 22, 2024 until the day I picked up my vehicle on February 12, 2024 no repair work was done on my vehicle at all. On Friday, February 9, 2024 I was told that there would be a reduction of 50% to the bill. On Monday, February 12, 2024 I arrived at Hillside Honda service center and with extreme reluctance I paid ****** (including ***** sales tax) to finally retrieve my vehicle after three weeks. I was forced to pay a ****** for my car being held hostage. It would be in the best interest of the public for Hillside Honda to be held to a higher standard of business practices with every customer moving forward and my hope is that the Better Business Bureau can initiate this.

  Business Response

  Date: 03/15/2024

  ************** brought her vehicle to us to have damage repaired on her vehicle  from an incident with another vehicle. ************** did not have collision coverage and decided to try and pursue payment for the repair via the other driver's insurance. It was explained her that there would be a tear down fee of $850.00 if the work  was not to be completed.

  ************** was unable to to have the repair covered by the other driver's insurance and decided to not pursue the repair. She then objected to the agreed upon teardown fee and in the interest of customer satisfaction, we absorbed 50% of the teardown fee charged by our body shop vendor.  I have attached all the relevant documents for your review.

   

  Customer Answer

  Date: 03/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I see the response provided, however, I was NEVER informed that my vehicle would be torn down at a cost of $850. If I knew or had any expectation that I could be charged $850 before any work would be done, I would never leave my car with Hillside Honda.  Since the insurance company NEVER scheduled a day to visit Hillside Honda to inspect my vehicle, there should never have been a tear down or a charge for doing something without informing me in advance.  This holding my vehicle hostage for payment is unacceptable customer abuse.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 04/29/2024

  As shown in the previously attached repair order, ************** did authorize work to be done on her vehicle. It was ****************** responsibility to ensure that payment could be made.  We are not responsible for the insurance company's lack of response. Most collision claims move forward without any issues, but unfortunately,  that was not the case for **************, as the other party's carrier refused to honor her claim.

   

  Sincerely,
  
  ****************************** | Service Manager
  
  ******** ***** ****** ******** ********************** ******  ******************* * ****  ************ ******************************************
  
  

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car off the lease there. They sold me the tire package, and the salesperson said "if there are any issues with the tires bring it in and they'll change them for you" brought it in because there was an issue, and the service person said the guy was bullshitting me, and that it's not true

  Business Response

  Date: 03/21/2024

  ****************** has no merit. We pulled the file on ******************. He did not purchase a tire and wheel package? My director ************* called ****************** this morning at 9:30 am and spoke with him. *********** had apologized and has stated to ********* that he was going to retract his complaint to BBB today.

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my lease for another 3 years on May 6th 2023. My previous Lease on my 2020 Honda civic was coming to a close and I was renewing my lease for another 3 years. I met with the sales rep prior to May 6th to discuss different leasing options and on May 6th we met to sign the necessary paper work to renew my lease. Prior to leaving I asked the sales representative if there was anything that I needed to do on my end to continue with the funds being withdrawn from my account as it was with my previous lease and he replied no; he assured me that the automatic payments would continue to be withdrawn without me having to reach out to Honda financial services. However, last week I became aware that the payments were not coming out automatically and my account was now more than 45 days past due. This was a surprise to me and extremely frustrating because I have never been late on a payment. This can be verified by checking my previous vehicle account #***********. This has impacted my credit score negatively by 100 points for a mistake on the businesses end. I am seeking to have this negative **** removed from my credit report. I have reached out to the sales representative, who said he would get back to me, but he has not. Here is my current account #*********

  Business Response

  Date: 03/20/2024

  ******************* came into the dealership inquiring on extending there current lease or to get a new lease. At that time is when there sales person had told them if they extended there lease everything would remain the same. ******************* decided at that time to turn in there old lease and lease a brand new car vs extending there lease. at that time the also sat with the finance manager which started a new credit application, approval, and account with **************** Finance. They received a monthly statement in the mail from Honda Finance on there new lease and were well aware that the payment was due to the lending institution. They signed a new lease with the new due date with a finance manager.

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31, 2020, I purchased my Honda Accord brand new. Since then Ive maintained every service appointment directly through Honda, have driven it minimally & have never been in an accident. In the past couple of weeks my infotainment system has become completely unresponsive. My screen freezes and does not respond to touch. Eventually I am met with a message that android auto has stopped responding and asking if I want to close it out. After that occurs my Bluetooth no longer works and constantly shows a message that there is no phone connected or audio function is not available during a call, which I am never on a call. This constant crashing has left me without a working infotainment system for two weeks which is dangerous as I travel long distance with a 15 month old and 3 month old. There were times I had to pull over on the *********** with two small children to turn my car off and on to hopefully get the system to work again but when I power the car back on, it is usually stuck with the same screen I turned it off with. Ive done a factory reset, updated my phone, upgraded my phone, used multiple Apple USB cords and updated my infotainment system to no avail. I took the day off to bring my car in to Hillside Honda where I was told to call Apple. I asked for a mechanic to come view my video who was too busy to come out. I explained that there is clearly a computer issue because not only is CarPlay malfunctioning but so is my Bluetooth. I was told to call apple see what they say and then if not come back and speak to a manager. I have two young children and work full time and do not have time to go back and forth to Honda for them to tell me theres nothing that can be done. For me to be brushed off with video evidence of the issue is extremely frustrating, especially when my car is still within warranty and very well maintained. I also called Apple and was advised there is nothing they can do. CarPlay was one of the selling points in the car sale.

  Business Response

  Date: 04/15/2023

  ****************,

  There may be a software update that can help correct your issue. Please set an appointment and we will attempt the update at no charge to you.

  Sincerely,
  
  ****************************** | Service Manager
  ******** ***** ****** ******** ************************************ ****** ******************* * ****  ************ ******************************************

   

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I already brought my car in for service and all service updates/ factory resets were performed. I can not continue to take time off of work to bring my car in to be told to call Apple.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **********************
  
  
  
  
   
  

  Business Response

  Date: 04/27/2023

  ****************,

  Can you confirm the software version of your Display Audio system please? Go to Settings>System>About> Build Version.

  Thank you.

  Sincerely,
  
  ****************************** | Service Manager
  
  Hillside Honda
  ****** ******** ************* ** ***** ******  ******************* * ****  ************ ******************************************

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On sept.19, 2022 I purchased a new 2022 Honda crv exl . I Traded in my 2013 Chrysler 300. For $7,000. I put down ****** cash. (Debit/check) Leaving a finance balance of $26,000. The Financial advisor was very misleading. Added ***** worth of warranties to the finance price. He told me I would get a discount on my ********* if I purchased a gps tracker. He was positive that All ********* companies give the discount. That was a LIE! All of the other warranties I wasnt interested in either. Sure, I did a lot of signing, clearly a big misunderstanding. When I reached home and began reading. I called the financial advisor immediately !! He Assured me that he would cancel everything!! I have him on a recorded message saying He will cancel everything when I get my first statement. That was a lie! He could not cancel that GPS tracker that I didnt want in the first place and Im not getting any discount on my ********* for having it. The only warranty I was interested in was the tire/rim replacement. The manager Tried to make it Right by ordering step boards and having them put on my vehicle. I wanted the rain visors as well to come closer to making up the difference. Im out 1,500$ on a device I dont want on my car! On top of that Im paying interest on it. Its unfair to take advantage of customers just to boost your sale

  Business Response

  Date: 10/24/2022

  **** ******* complaint has no Merit and has many inconsistencies. She mentions that she signed documents, but neglects to say that the items she purchased and approved that were time stamped and dated was her authorizing the purchase and installation of these items. We understand that customers have buyers remorse at times and want to cancel items they have purchased once they go home.  In addition she was well aware of he tracking system, since she had to wait to have them installed in the vehicle. She also makes a false claim stating that she called, She was physically in the dealership to cancel the items. We had no problem at all to cancel the the items she purchased in full other than the tracking system that has been installed and hard wired in the vehicle. I have enclosed a copy of the request to purchase, the warranty cancellation and the release of the refund that will be sent directly to the lending institution that she signed in person on September 26th 2022. On the cancelation box checked off that it takes 60 days. The account should be refunded shortly.

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Number 1 . The financial advisor did not inform me of anything purchased Prices!! He did not even give me the warranty check off list. He placed all the checks in the boxes!!( sneaky ) And I did call him immediately the same day when I noticed a $8,000. Add on. I told that financial advisor I was Not interested In a GPS Tracker! He never said the price was $1,500. He misled me and said that I would get a discount on my ********* of $34 a month for having the device!! I directly ask him -is he sure? His exact words 100percent All ********* companies give this discount! My ********* company doesnt give me a discount for having it ! So that was a LIE!  And very misleading to get me to agree to that purchase!! My complaint had much merit! This business Lied . I do not have buyers remorse! I love the car , and have no regrets buying the car. I put down a $17,000 down payment.
  I just dont like being taken advantage of with the add ons and the misleading of the add ons . And not being told that these warrantys would cost $8,000 plus interest! ( If that had been explained -I would have no reason to call the financial advisor Hours later and I would Not be making any complaints!!
  Your Business knows They did wrong!! And I Thank The Manager For Helping in a kind way with having the steps boards installed. ( is it worth losing a good paying costumer just to stack your wallet for a day. ( No good recommendations from me and I have a large platform. ( wrong is Wrong!!! ( 

  One last thing Hillside Honda
  Do you Really Think I would trade in my Chrysler 300  To You For $7,000. Then Go PAY You $8,000. In warranties/add on .. On a Brand New Car???  Please Dont be Foolish!! That Makes absolutely no sense!! Your employee saw an opportunity to Boost his sale and took it!! at my expense!!! ( shame on me for Trusting Your Business!!
   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2022 I took my car to Hillside Honda due to noise on the right side -- at that time I indicated it sounded like exhaust. Without test driving the car to hear the sound (admitted by mechanic) or checking the car for what was making the noise they unnecessarily replaced good working parts not needing replacement. In addition, they charged me for Honda parts and used undermarket parts. When I left my car was still making the noise -- I went back that same day and the mechanic who did the work admitted to NOT driving the car to hear the noise or checking the car to find where the noise was coming from. After driving the car he said it sounded like muffler and that Hillside Honda would replace it for nothing since they had wronged me with replacing good parts. The Service Manager, *********************(sp?) refused to fix the muffler and said he would replace gaskets w/o charge. He made 3 appointments which I brought the car in and would call near the end of the day for status and the said they did NOT have time to fix it. THIS HAPPENED 3X.. My car still has the noise and I am out $2200 for work that was not necessary. They lied, cheated me out of money and amused themselves by making me bring the car in without any intention of doing anything and telling me they did not have time 3X. In addition, I am awaiting spine surgery and it was especially painful for me to walk home from the bus stop after leaving the car off and they were aware of this.

  Business Response

  Date: 09/23/2022

  September 23, 2022
  
  Re: Case #: ********, **************************
  
  ************,
  
  Unfortunately, *** ******** recall of events is grossly inaccurate.  She did not first come to us on 6/2/2022 with a noise concern. Her initial visit was on 4/21/2022 and she stated that she was hearing a grinding noise coming from the right side of her vehicle.
  
  *** ******** claim that the technician did not perform a test drive is categorically false. A test drive was performed and the technician verified that the front wheel bearings were the source of the grinding sound. He also found that she needed front brakes and rotors as well as needing to replace a fault brake caliper. The test drive is documented via contemporaneous notes written on the back of her repair order (RO ******).  We  then provided her with an estimate for repairs, which she declined to do at time.
  
  On 5/27/2022, ****************** returned to order the parts necessary to facilitate the recommended repairs on RO ******. The parts were received  5/28/2022 and on 5/31/2022 ********** dropped off her vehicle to have the repairs done, which were completed 6/1/2022 (RO ******).
  
  On the exhaust noise, I did not offer to replace her muffler. The issue was related to a repair she had done in November of 2021.Her catalytic converter was stolen and we installed a new exhaust system (RO ******). The technician had taken a test drive with ****************** on 6/6/2022 and verified that the noise she was hearing is coming from a faulty exhaust gasket.I informed ****************** that we would replace it free of charge. The exhaust noise is unrelated to the grinding sound stated on RO ******.
  
  ****************** is incorrect in that I set three (3)appointments for her. There were actually four (4), three (3) of which she did not show up for.
  
  She did show up for her 8/30/2022 appointment and she is correct in that we did not look at the vehicle that day. The technician who did the exhaust replacement had not come in that day and as a result we were unable to replace the gasket. I apologized to ****************** for the inconvenience and accepted responsibility for not notifying her earlier about the technician not showing up. We agreed to set another appointment date to have the gasket replaced.The agreed upon date was 9/8/2022. ****************** did not show up.
  
  I have attached all relevant documents for your review. If you require any further information please do not hesitate to contact me.
  
  Sincerely,
  
  ****************************** | Service Manager
  
  Hillside Honda
  ****** ******** **** ******** ** *****
  Phone: ******************* | Fax: ************
  ******************************************

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 13, I authorize ************** to apply for financial credit through MCU only. She then indicated my specified request on my application. On August 14, Hillside Honda Finance Unit took cognizant liberties and ran my credit through four different companies: ************ ********* Consumer ******** American Honda Finance and CDK/Hillside Honda, none of which was MCU. I called my sales representative, ******************, at 2:40 PM, and while speaking with her the fourth inquiry went through. At this point, I asked her to pull my finance application back, cancel my order & immediately refund my $500 deposit. Im writing to ensure my deposit is returned within five business days. Holding a deposit longer than that, I would consider a malicious business practice.

  Business Response

  Date: 08/30/2022

  *** *************************** came in to the dealership on 08/13/22. She was a referral to our dealership. She had met with ******* her sales person. At that time she chose a car filled out the necessary documentation to obtain credit. *** ****** had filled out a Generic Law credit application 750s-u which is a generic credit application not a Specific MCU credit application. It was handed into the finance ***** Her credit was submitted on the next day. The finance manager had no way to know that it was supposed to be MCU. *** ****** had called the manager she was referred to *********************** upset that it was submitted to another bank and wanted to cancel the deal. We cancelled her deal immediately. Our refund policy is on the posted throughout the dealership. I have enclosed the supporting documents. It may of been a miscommunication with both parties?

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 26 2021, I purchased a Honda HRV from Hillside Honda . When we agree to a purchase price, the finance manager *******************, gave us an option to take the total protection plan for the car. I refused the protection plan, ************** tone changed and he told us we must take it or else he will not be able to proceed with the sale, the charge was $3000. During the time, he had told us if anytime we returned the car or something happened to the car, we will get the money back. In July 2022, I changed my mind to return the car, I reached out to the the protection company, they told me a such a plan does not exist. That made me realized that something is wrong. I went back to Hillside Honda to speak to them to get a refund, they refused to acknowledge that they sold me the protection plan, and refused to help. ********** was very aggressive and his manager did not come to assist us. I have audio proof and witness as welI. I am filing this complaint against the the dealership because this is wrongdoing, especially to conduct business like this. It caused me emotionally and mentally pain, because that is theft, and not willing to oblige or acknowledge their malpractice. The dealership has sold the protection plan to many others as well. I am seeking justice for myself and others.

  Business Response

  Date: 08/08/2022

  This claim is totally false and untrue. *** ***** came to the dealership to review his paper work and seen he was totally incorrect. He purchased a Total loss protection package for $650.00. We are happy to cancel it for him. He was supposed to come back in for the cancellation pf the $650.00, but he has never come back. We called and left several messages. I have enclosed ********************** of sale and menu on the items he declined and accepted to purchase signed, time stamped, dated at time of sale.