Energy Service Company
Residents Energy LLCAbout
Important information
- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Illinois Attorney General Sues Alternative Retail Electric Supplier for deceptive and unfair marketing practices
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
Chicago – 10-02-23 Attorney General Kwame Raoul filed a lawsuit against Residents Energy LLC (Residents), an alternative retail electric supplier (ARES), alleging the company’s telemarketers and in-person sales agents used deceptive and unfair tactics to switch customers from their public utility company to more expensive contracts with Residents.
Raoul’s lawsuit, filed in Cook County Circuit Court, alleges that Residents’ sales representatives used a variety of deceptive tactics to lure customers into switching to Residents. During sales solicitations, agents allegedly made false promises of low rates and savings, when in fact Raoul alleges Residents’ customers almost always paid higher rates than they would have if they had remained with their original public utility company.
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