Business Profile
Energy Service Company
Residents Energy LLCHeadquarters
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Reviews
This profile includes reviews for Residents Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 14 Customer Reviews
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Review fromDeb D
Date: 04/22/2025
1 starScammed my 82-year-old father! Residents Energy LLC came to my father's door and said they were from his current energy company, ***, and asked to see my father's bill. They got his PPL account number and without my father's permission, they switched over to Residents Energy, LLC. Now my parents have to pay fees to discontinue Residents service, even though they changed my parents electric company without their permission. My father signed nothing and never gave consent to be switched. It is awful that: 1. They stated they were from PPL. 2. They scammed an 82 year old! 3. Now there is a fee to cancel. This company needs to be put out of business!Review fromCatherine S
Date: 02/26/2025
1 starCatherine S
Date: 02/26/2025
I signed up today and called to ******. Was told it wasnt in their computers yet even tho the sale persons entered it into their computer. Want to cancel. Call back tomorrow routine. Not buying it. Hopefully they dont get all my info from Consumers including my debit card number. They said they dont when I asked them. Please cancel my membership.Residents Energy LLC
Date: 03/24/2025
In receipt of Ms. ****** Better Business Bureau (BBB) review, IDT Energy attempted to contact her via telephone and email to address her concerns; however, all attempts were unsuccessful and have not been returned. Prior to receiving Ms. ****** BBB Review, she contacted Residents Energys ******************** on February 27, 2025 to cancel her enrollment. As a result of this request, Ms. ****** enrollment was rescinded; therefore, she will not receive Residents Energys supply services.Regarding Ms. ****** concern about Residents Energy obtaining her debit card information, please be advised that Residents Energy does not collect credit or debit card information. The utility company is responsible for all account billing. Lastly, in an effort to bring resolve to the matter, Residents Energy placed Ms. ****** contact information on its internal marketing suppression list to prevent future marketing from the Company.Review fromElyse R
Date: 02/04/2025
1 starElyse R
Date: 02/04/2025
They are a scam. They lied to my electric and gas companies - claiming that I received a door knock and agreed to switch my suppliers on 1/26/25. I was not home all day and have the video doorbell footage to prove they never came to my house. I had to call them to cancel the switch, open a claim review and then call my suppliers to undo this mess. It also happened to my neighbors. How is this even allowed???? This seems illegal to switch someones provider with billing implications because they know the utility companies dont doublecheck with their customers first to come the switch.Residents Energy LLC
Date: 02/28/2025
Residents Energy has been in contact with Ms. ****** regarding her BBB review as well as the complaint she filed with her Regulatory body where monetary resolutions were offered. Residents Energy thanks Ms. ****** for bringing this matter to our attention as Residents Energy takes great pride in consumer satisfaction and seeks to resolve their marketing representatives and promptly investigates any allegations brought to our attention. Residents Energy does not tolerate any actions that go against sales policies and procedures set by Residents Energy and takes corrective action to resolve complaints when necessary.Review fromRo Gela W
Date: 01/11/2025
1 starRo Gela W
Date: 01/11/2025
SCAM & POSSIBLE IDENTITY/INFORMATION THEFT! I was signed up for service without my knowledge. I'm familiar with these "energy service providers" that send out sales people who engage in high-pressure sales tactics or just completely lie to get you to switch utility companies. I've had one impersonate ******* & another pretend to be a state program for those experiencing hardship during COVID (very gross behavior...they seem willing to go any length to defraud people). I have generally been able to steer clear, until now. On my most recent bill for 12/6/24 - 1/7/25, Residents Energy LLC was somehow listed as my 3rd party gas & electric provider. I did NOT sign up for their service & have not even encountered a company by this name.I've had run-ins with other scammy "energy service providers", including Major Energy ************, PALMco Energy *********** Energy. I have NEVER switched to services by these companies & have email proof from PSE&G that their attempts to switch my service were cancelled. The most recent attempt was 6/12/24, with prior attempts on 4/6/23 & 1/1/23, so I have no idea how Residents Energy LLC secured my information to switch me to their service between 12/6/24 - 1/7/25. I suspect that one of those other companies rebranded or they sold my information. I'd be interested to hear what their excuse is for how they got my utility *************************** for a service change. I'm sure there's no representative from that company that visited my home around that time (which I can verify using my doorbell camera). Unfortunately, I'm out $61.83 (electric) & $97.13 (gas) in bogus service charges. I notified PSE&G to cancel any further services from Residents Energy LLC on 1/10/25 & hope to never have to deal with this again. It's ridiculous that they are able to get away with these sorts of business practices in the first place.Residents Energy LLC
Date: 01/22/2025
Upon receipt of Ms. ************ BBB Review, Residents Energy reached out to her to ascertain an appropriate resolution to the matter and confirm that her Residents Energy accounts were canceled. Please consider that Residents Energy values Ms. ************ feedback and takes these matters with utmost importance. Furthermore, Residents Energy contacted its contracted door-to-door marketing vendor that directly employs the sales agent associated with Ms. ************ enrollment and took the appropriate corrective action to address this matter. Please be advised that Residents Energy was founded upon, and operates under, a set of core values that emphasize compliance with applicable laws, rules, and regulations; Residents Energy does not tolerate any marketing actions that deviate from the guidelines set forth by its management and responds appropriately to rectify any issues.Review fromKimberly A
Date: 12/11/2024
1 starKimberly A
Date: 12/11/2024
This company sends out scammers. Had 2 of these guys come to the door saying they had to check the energy rates on our bill, and since they seemed official and claimed to be working with Met-*** I let them. They repeatedly told me they were not selling anything, said we'd automatically recieve a rebate, and had me sign to 'say they'd been here.'I was dumb enough to trust them and let them see my bill and have me sign.When they left I just didn't feel right, so I looked it up and found many similar complaints. This company should be sued and shut down.Luckily I caught what they were up to and was able to cancel with my electric and gas companies. What a bunch of crooks.Residents Energy LLC
Date: 12/26/2024
In receipt of Mrs. ******* Better Business Bureau (BBB) ****************** was contacted to discuss her concerns and bring resolve to the matter. We thank Mrs. ****** for providing feedback regarding her interaction with the sales representatives, as consumer satisfaction is our number one priority. We do not tolerate any actions that go against sales policies and procedures set by the Company and takes corrective action when ************ bring further resolve to the matter, Mrs. ******* contact information was placed on the ****************** suppression list to prevent future marketing.Review fromVernon E
Date: 12/03/2024
1 starVernon E
Date: 12/03/2024
They knocked on our door and said that they were going door to door to change our paperwork because the state of ** was raising the price of electricity and they would lock us in to a lower price rate. I asked the woman 3 times if she was with ******* and she lied all 3 times and said yes. She also said that this was a common occurrence on our complex which I found out was another lie. After mumbling through her sales pitch she showed me a piece of paper with the ******* letter head and she asked to see a copy of my last electric bill. She copied my customer number and made me sign a form on her cell phone. She also said something about sending reimbursement gift cards to my email address. I immediately called the customer service number on the pamphlet she provided me and told them to cancel ANY account opened using my information. I also called my actual electric provider and informed them of the situation. This is a disgusting business practice and pretending to be someone you are not is beyond low. How this company allows this is beyond my understanding. They have awful reviews all over the internet so this does not appear to be a rare occurrence. The customer service *** said that she created a early cancellation ticket since the contract that was signed was not on file yet. This will allegedly prevent this new account from being opened so we will see. All in all I am thoroughly disgusted with this company.Residents Energy LLC
Date: 12/09/2024
First and foremost, Residents Energy appreciates all customer feedback and assures all matters are investigated and corrective action is taken where needed to maintain a positive customer experience. In research of this matter, it was found that Mr. ********* enrolled for service by completing the electronic customer authorization form, which is branded Residents Energy and includes the terms and conditions of service. Mr. ********* later contacted the customer care center to cancel. ******************** is not mandatory and a consumer is able to cancel at any time.Review fromMorgan A
Date: 11/14/2024
1 starMorgan A
Date: 11/14/2024
They came to my door posing as verification for the electric company to let us know that the utility was changing. They asked for a billing statement to get the account info, to then file a change of service order to our electric company. This company is a scam, trying to charge higher rates for the same service. If the law was just, they would be prosecuted to the fullest extent for lying to consumers. Please downgrade this company to an F rating; this company is deplorable in their business practices. This is clearly an MLM.Residents Energy LLC
Date: 12/11/2024
Upon receipt of Ms. ********* Better Business Bureau (BBB) review, Residents Energy added Ms. ********* information to their internal no solicitation lists in an effort to prevent any future direct solicitation from Residents Energy. Residents Energy then located the enrollment that resulted from Ms. ********* interaction and processed it for cancellation; as a result of this cancellation, Ms. ******** will not receive supply service from Residents Energy. Residents Energy also launched an investigation into Ms. ********* allegations against the sales agent and the proper actions were taken to address these concerns. Please be advised that Residents Energy appreciates all consumer feedback regarding interactions with their marketing representatives and promptly investigates any allegations brought to our attention. Residents Energy does not tolerate actions that go against the sales policies and procedures set by Residents Energy management and takes corrective action to resolve complaints when necessary.Review fromItshell V
Date: 09/23/2024
1 starItshell V
Date: 09/23/2024
These two men came to my door claiming to be from the electric company checking to see if i was being overcharged for by my providers third party vendor. I instinctively knew that this couldn't be correct because the energy company has all of my information in their system, why would I need a representative to show up and check. I listened and asked questions. They lied and said they were the new vendor for ************. Long story short, despite my gut instincts I was made to believe that they do the rebate portions. NOT ONCE was I informed that this was a separate company that switches your provider over to their company. When I signed, like a fool, I was not shown the contract that they were now clearly giving me to receive services through their company. Yes, I was fooled but this dishonesty and scamming process is WRONG. I need to cancel this contract and given verification of it. I was told I would receive an email shortly with what I signed and the rebate process. These are undercover salesmen, lying to your face and tricking people into contracts. I want my contract VOID and release from any bindings to their services. They are misleading people, and I don't have the time to be taken for a fool when I am a good person working hard for my money and paying my bills. I will seek legal action if this does not get remedied. LEAVE PEOPLE ALONE. BE HONEST WITH YOUR MARKETING. don't fall for this! I even asked if this was anything other than what they were claiming and they assured me they weren't doing anything but making sure the customers were reimbursed. NEVER DID THEY SAY I WAS AGREEING TO SWITCH SERVICE PROVIDERS.Residents Energy LLC
Date: 09/27/2024
Please be advised that Ms. ****** contacted Residents Energy's *********************** to request the cancellation of her enrollments on September 24, 2024; consequently, the enrollments were effectively rescinded and Ms. ******** utility accounts will not receive electric or natural gas supply from Residents Energy. In an endeavor to resolve this matter, Residents Energy communicated with its contracted door-to-door marketing vendor to address this situation with the the sales representative Ms. ****** interacted with and required that they participate in a remedial retrain with Residents Energy's internal Sales Trainers. Please also note that Residents Energy has robust quality control procedures in place to monitor its ********** and takes corrective action to rectify any issues; Residents Energy does not tolerate any marketing activity that deviates form the strict guidelines set forth by its management. Lastly, a Residents Energy Compliance Specialist reached out to Ms. ****** on September 25, ******************************************************************************************************************************* ****** indicated she was satisfied with the efforts made by Residents Energy to resolve her complaint.Review fromCeleste R
Date: 09/05/2024
1 starCeleste R
Date: 09/05/2024
This man came to our door claiming he was with m** ** and that we forgot to sign something when signing up with them. I feel stupid that I fell for a scam, I was half asleep / just woke up and my fianc had answer** the door. I call** them this morning to cancel it she gave me a confirmation number so hoping they actually follow** through and cancell** it. But this man blatantly, flat out, li**. He does NOT work for m** ** and I did not forget to sign anything. When I call** them to cancel the *** I spoke with stat** they have a 0 tolerance policy for ***s lying but bas** off the complaints on here and on ******* theyve been scamming people for quite some time now.Residents Energy LLC
Date: 09/10/2024
In review of this matter, it was found that ************ completed and signed the electronic Residents Energy Service Agreement, which was sent directly to her via SMS text. ************ subsequently contacted Residents Energy to cancel; her account will not begin service. Residents Energy would like to thank ************ for bringing this matter to its attention and appreciates all consumer feedback regarding interactions with its sales representatives. Residents Energy takes great pride in consumer satisfaction and does not tolerate actions that may deviate from the sales policies and procedures set by its management.Review fromVicki T
Date: 08/07/2024
1 starVicki T
Date: 08/07/2024
This company contacted us when asked if they were our *************************************** they stated yes. They were asked if our bill wasnt paid they stated it was about a rebate. The caller eventually hung up. The only way I found out what company we were dealing with was by calling the number back . Resident Engery is a scam they use fraudulent statements claiming they are your actual electric company and claiming they have a rebate. They should shut down and fined!Residents Energy LLC
Date: 09/04/2024
In receipt of Ms. ******* Better Business Bureau (BBB) Review, Residents Energy attempted to contact her via email to gather further information about the encounter she had with the sales representative but received no communication in return. Should **************** reach out to Residents Energy to provide further information, a proper investigation would be conducted. Residents Energy appreciates all consumer feedback regarding interactions with its sales representatives and makes an effort to investigate and address any concerns brought to our attention. Residents Energy takes great pride in consumer satisfaction and does not tolerate actions that deviate from the sales policies and procedures set by its management. Should there be further assistance needed, please contact Residents Energys *********************** at **************.
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