Business ProfileforValor PayTech LLC

September 2023 I reached out to the company to begin using their equipment for credit and debit card sales of honey. I was told that the company would charge the customer the credit card fee and I would not incur any cost for the use of their system. However, after the first month of using the system my debit card was charged. When I called the company, they said that they charge the customer and me, as well as a monthly rental fee. This information was contradictory of the initial phone conversation. Therefore, I wanted to cancel my use of their equipment. I was then told I would be charged an early termination fee of $295. This was also contradictory of the information they shared with me over the phone. I specifically asked if there was a fee if I decided not to use their product and was told no. After, many conversations with various staff members within the company I was told that they would allow me to return their equipment without charging me an early termination fee. However, when I returned the equipment, I was charged. I have reached out several times since trying to get a refund and the company will not longer answer my call or return my phone call. This company is misrepresenting their contracts with customers and refusing to uphold the promises they make to customers. This company should not be used by anyone. The company should be made to refund my money and be made to be honest with their customers about the costs they will incur.