Complaintsfor1 800 Flowers

• Initial Complaint

  12/14/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I probably should have known better as I had the SAME issue with 1-800 Flowers that also is known as ******** ******** ***** *** ******* etc. The list goes on and on for side business entities under the 1800 flowers oversight. I ordered two gift baskets of cookies on December 5th. I never ASKED for a delivery date per se but stated I needed them soon as possible. On BOTH orders they gave me delivery dates I neither asked for. VIEW ORDER ORDER #: ********** ORDER DATE: DECEMBER 5, 2021 The first delivery date of 12/11/21 for the above order came and went two days ago. When I reached out to ******** ******* they stated they couldn't answer my question as their email address was for 'catalog' delivery only. WHAT? I mean what does that even mean? I'd like my money back in full now. Not three months from now or two years from now. I did have someone tell me this is a *** ** problem and not theirs. For this same scam, I went through a year ago they said the same thing so I'm reporting *** ** as well in a separate complaint. As *** ** says it is ******** ******* issue. They clearly are running some kind of scam on people and I had the SAME issue about a year ago with the SAME company. I should have known better but I gave them another chance and now I have no money returned, no cookies, AND apparently, the only thing I can receive from them is a catalog I don't want.

  Business response

  12/14/2021

  Dear ******** 
  
  
  Thank you for reaching out to us.  We apologize for the issues you have encountered. 
  We have deleted order #********** per your request.  You will see the amount returned to your ****** account within 7 business days.   
  
  Sincerely, 
  
  ***** *******  ***************** 
  Executive Priority 

  Customer response

  12/15/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While not impressed with their customer service or their apology they did refund one of the two charges. I'm still waiting on the second refund for the second group of cookies never received. 

  
  Sincerely,
  
  ******** ********
  
  
  
   
  

  
  

• Initial Complaint

  12/06/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  *************** order #***************. I ordered flowers on 12/5/21. After placing the order I realized that an extra fee was applied to my order of a $20.00 yearly passport fee for free shipping. I attempted to change my order online within the 15 mins that was stated to modify your order in. I was unable to change the order online. I called customer service and they REFUSED to refund me the additional passport fee that I did not wish to have. No attempt was made to resolve my complaint today. I asked that the $20 be refunded and I just be charged for a one time shipment fee. They refused to do this for me and offered me no other option.

  Business response

  12/06/2021

  Hello ********
  
  
  We are truly sorry for the unsatisfactory customer service experience you had with us. I attempted to contact you via your phone number listed on the order; there was no answer so I left a voice mail with a request to contact us.  We have provided a solution and it is not necessary to return our call unless you would like to. 
  
  A partial refund has been issued in the amount of $5.00 to your account.  This is the difference between the Passport Membership ($19.99) and what you would have paid for shipping for your order ($14.99) had the membership not been added.  We process the refund within 24 hours to your original form of payment.  Please allow up to 7 business days to post with your financial institution. It may take up to 1-2 billing cycles to reflect on your credit card/bank statement. 
  
  However we wanted to go a step further and not only issue a refund, but we have left the Passport Membership active for 12 months and turned off the auto-renewal feature.  This will give you access to the membership benefits across our entire family of brands for the next year.  You may access our brands via our *************** website; they are located at the top of the page.  Your email here is attached to the passport and must be used in order to take advantage of them when ordering online.
  
  Please accept our apology for the inconveniences that you have experienced and we hope to better serve you in the future.
  
  Sincerely,
  
  ******* ********
  Executive Priority Services
  ***************

• Initial Complaint

  11/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To whom it may concern: I'm filing this complaint because someone has to come forward and make this business accountable for what they are doing. As a consumer I have been using 1-800-flowers to send loved ones flowers for such occasions as birthdays. I have now experienced at least 3 times of me paying for flowers and them not delivering them on time when requested. Recently I sent flowers to my mother in law in a care home for her birthday and she hadn't received them after a week. We pay for the product in full & expect it to be delivered on time. Not with this company, they constantly have been late everytime. This has been very frustrating for me not to say embarrassing also. I have called and called many times and all they say is, oh we are so sorry. This has to be addressed with thus business. I personally won't use them anymore . Please I would like my voice heard and hopefully this will be addressed to someone that that look at this business. They shouldn't be able to do this to people. They take our money and then don't fulfill their potion. Please help!!! Sincerely A very dissatisfied consumer. A very bad business.

  Business response

  11/23/2021

  Dear *****,

  
  
  We apologize for the delivery issues you have encountered with your order. We value our customers and strive to accommodate their wishes to ensure a smile is delivered.  

  Due to your order not arriving on time, we have processed a refund in the amount of $38.66 on 11/21/21.  Your refund will return to your original account within 7 business days. 
  

  We have also issued you a $20 Savings Pass for future orders. I do show a replacement is due to arrive today: Tracking number is ************.

  Again, I apologize for the inconvenience this matter has caused; and hope to send a smile for you soon. 
  
  Sincerely, 
  

  ***** ***  ***************** 
  Executive Priority 

• Initial Complaint

  11/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered flowers for same-day delivery on November 11, 2021. I was promised same-day delivery and the flowers never arrived at the hospital. Since that date, I have called back on a number of occasions and have had the same order placed 3 more times. The flowers have not arrived. Representatives from the company are unable to provide me with a reason as to why this delivery did not come, they continue to replace the order and promise same-day delivery. On 11/16 I called requesting a supervisor and the representative refused to put me in touch with one and blatantly ignored my continued request. The recipient has now left the hospital and is home- still without flowers.

  Business response

  11/17/2021

   

  Dear ********,

   

  Thank you for reaching out to us.  We would be happy to assist you to resolve this issue with your order.

  We are having difficulty finding your order.  Please send us the Name of the Recipient and your order number for this account.  Once we have the necessary information, we will work with you to resolve this issue.

   

  Sincerely,

  ***** *******
  

  Executive Priority
  
  
  

  Customer response

  11/17/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The first order number was *************** sent to ***** ****** at ******** ****** ********** *** **** ****** *** ********* ** *****. This was supposed to arrive same day and it did not. The first replacement order number was ********* and sent to the same recipient and address. I was promised this order would get to the hospital by the end of the day. That did not happen and nobody could provide an explantation. The second replacement order number was *********. This was sent to the same recipient and address. I was promised same day delivery again, and that did not happen. The third replacement order is *********. The recipient is the same, but the address had to be changed because she had been discharged from the hospital. It had not been delivered that day yet again. After this, I called customer service and spoke to a representative who said "it's better late then never" (not helpful since the recipient nearly died) and "no supervisors are here today to speak with you." Yesterday after about a week of untruthful same day delivery promises and poor customer service the flowers have been delivered.  I still have not been contacted by a supervisor as requested on my last two replacement orders. 
  
  

   

   

  Business response

  11/18/2021

  Dear *********,

   

  Thank you for contacting us regarding your order. I would like to first offer my deepest  apologies to you. You had the trust and faith to place an order with us for such a special and sensitive time. Here at *****************, we take responsibility for the outcome of your order. 
  
   One part that goes hand in hand with responsibility is helping to make a difficult situation better.  We have refunded you 50% ($33.48).  You will see this amount return to your account within 7 business days.  We also have issued you 2-$20 Savings Passes to use within the next year in one of our family of brands.  I understand this will not make up for the time you spent tracking this order or the non deliveries you were promised, but I do hope you will give us another chance to deliver a smile.

  
  Once more, I am truly apologetic for this happening; and thank you for your understanding.

  
  
  Sincerely,
  
  ***** *******
  Executive Priority

• Initial Complaint

  11/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a bouquet and paid $19.98 to have it delivered same day. It wasnt. I called when i got the email that said it wasnt going to be delivered as promised and was told they would credit the charge. That didnt happen. I called again and was told there would be a credit. That didnt happen. I called a third time (after waiting a couple of weeks for the credit to show up as the merchant had told me) and was told that the merchant would contact ****** (my payment method) and that if ****** didnt credit the account, that i should open a dispute with ******. The credit never showed up and i opened a ****** dispute and the merchant lied to ****** and have still not received the credit. I was also told that the documentation of all of my calls was in their system associated with my order #, so i dont know why they wont just credit may account. This has been going on for over a month now. I now want a FULL refund of my entire purchase ($64.17) for my inconvenience.

  Business response

  11/13/2021

  Dear ********, 
  
  
  Thank you for reaching out to us. We're very sorry that we failed to meet your expectations on your order. We're fully committed to our 100% Smile Guarantee and have issued a refund  of the remaining balance on the order in the amount of $42.79 to your account. Your refund is being processed and will be applied to your original form of payment. Please allow up to 7 business days to post with your financial institution. It may take up to 1-2 billing cycles to reflect on your credit card/bank statement
  
  Again, we apologize for any inconvenience this has caused and hope you'll let us deliver another smile for you soon! 
  
  Sincerely, 
  
  **** ******  ********* ******** ********  **************************** 
  ************

  Customer response

  11/15/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ******
  
  
  
   
  
  

• Initial Complaint

  10/28/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I ordered a flower arrangement & a box of chocolates I ordered well before the deadline for same day delivery. I was really happy because I needed them to get there right away due to a death in the extended family. I paid a small extra fee for this. I was able to complete the transaction with no problems. I waited until the 8 o’clock residential deadline & the flowers didn’t show up. I contacted someone the next day & waited along time for answers she couldn’t figure out what happened to my order. Finally the operator says there was no local florist available so she reorders the flowers for me. The flowers show up right away but the chocolates are missing. You can see in the new order she didn’t order the chocolates again. I just wanted a refund for chocolates that never arrived & for the delivery fee. I have made several phone calls & done a couple of online chats & am still waiting on a call back from a supervisor. I held up my part of the deal & paid my $103 they as a business should do the same. I don’t think it should take this much time & energy to get a refund for mistakes that they made. At this point I will never order from them ever again. I am extremely disappointed. I have never had this type of issue with any order I have ever placed.

  Business response

  10/29/2021

  Dear ********** 

   

  Thank you for reaching out to us.  We apologize for the issues you have encountered with your order. 
  

  We value our customer’s and strive to deliver smiles with each order.  We have refunded you $19.98 for the shipping charges on your order, due to the lateness of your delivery.  We have also refunded you 50% ($51.97), for your order being delivered without your add-on chocolates.  Both refunds will be returned to your original form of payment within 7 business days. 

  Again, we apologize for the inconvenience this matter has caused. 
  

   

  Sincerely, 

  
  ***** *******  ********* ******** ********  *****************  

  Customer response

  10/29/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ****
  
  
  
   
  
  

• Initial Complaint

  10/25/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Good morning. I ordered flowers from ***************** and now cannot get off the mailing list. Each time I try to unsubscribe, using different browsers, either nothing happens or I get a message that says, “The operation couldn’t be completed. Invalid argument” I would appreciate BBB telling the company that it is in violation of CAN-SPAM legislation and following up to make sure the unsubscribe page works. Thank you for your time and effort.

  Business response

  10/25/2021

  Dear *****, 
  
  
  Per your request, we have requested removal of your account(s) from our systems as of 10/25/21. Please be advised that if you transact with us in the future, your name/address and order detail will be reintroduced into our systems. If you have any questions, please don’t hesitate to contact us at: ******************************.
  
  Sincerely,
  
  **** ****** ********* ******** ******** **************************** 
  ###-###-####Tell us why here...

  Customer response

  10/26/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  10/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order Flowers for a funeral on 10/6/2021 with a gift card that had a no expiration date for $65 and payed balance of $76 on a credit card. The order was accepted and paid for online. Next day urgent phone from 1-800-flowers, they told me the florist was out of white flowers and I had to change my order, so i order non-white flowers. Next day another urgent phone call from 1800flowers they told me that the florist did not have enough flowers, ok we changed our order again to something they assured us they had. Then right before they were suppose to deliver the flowers (late Friday afternoon) for the viewing, got another phone call, this time they told me that the florist now could not make the delivery and that the florist would be closed for the Weekend, and that the earliest that they could deliver would be on Wednesday to the house, that was 5 days out, I asked to cancel the order and get the Full refund of $141.26 on my credit card, they told that would not be a problem, and were very sorry. Later that night I get a message from them that they have to issue a gift card for the $65 and will be sending it in an email. A couple days later I got the gift card in an email, this gift card had an expiration date of 1 year. Was I suppose to now hope someone dies in a year to use it? I called them back and told them this was unacceptable and that i wanted a no-expiration gift card like the one i used initially, the woman I spoke to said she was going to have someone call me right back, its been over a week with no call back, and I know I will not hear from them. They need to issue me a gift card with no expiration, or refund me the $65 to my credit card like I was promised, or issue me a check. Most likely this time next year the gift card will expire and i will lose.

  Business response

  10/25/2021

  Dear ****, 
  
  
  Thank you for reaching out to us. We're very sorry that we failed to meet your expectations on your order. We're fully committed to our 100% Smile Guarantee and have canceled your order and issued a full refund in the amount of $76.26 to your account. Your refund is being processed and will be applied to your original form of payment. Please allow up to 7 business days to post with your financial institution. It may take up to 1-2 billing cycles to reflect on your credit card/bank statement
  
  There was a Savings Pass issued in the amount of $65.00 and is good for one year.  You can use the Savings Pass any any future order with ***** *********** or any of our 13 family of brands.
  
  Again, we apologize for any inconvenience this has caused and hope you'll let us deliver another smile for you soon! 
  
  Sincerely, 
  
  **** ****** ******** ******** ******** **************************** ************

• Initial Complaint

  10/18/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered flowers for my friend’s funeral. The funeral was today, October 16, at 2pm CT. As of the time of this complaint filing, 3:01 CT, the flowers have yet to be delivered, and the funeral is over. My order status is still showing as Confirmed, which proves the order was never delivered. Absolutely no smiles here. Customer service is completely useless.

  Business response

  10/18/2021

  Dear ****, 
  
  We apologize for the delivery issues you have encountered with your order. We value our customers; and strive to accommodate their wishes to ensure a smile is delivered.  

  Due to your order not arriving on time, we have processed a refund in the amount of $101.71.  Your refund will return to your original account within 7 business days. 
  

  Again, I apologize for the inconvenience this matter has caused and hope to send a smile for you soon. 
  
  

  Sincerely, 
  

  ***** **  ***************** 
  Executive Priority 

  Customer response

  10/19/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and will consider the matter resolved once I have been fully refunded.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  10/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I noticed a charge on my credit card of $32.20 on September 30 from Cheryl & Co. I have called the number on the charge multiple times and either no one ever answers or I get transferred and transferred amd no one can help me. I have called several different numbers that they’ve given me in order to get a refund and the automated system states that the hold time is extremely long so you can hold your place in line and someone will call you back. Well, I have wasted multiple hours now in the phone and no one has ever called me back. I went online to cancel this (passport subscription that auto renews) and when I do so it gives me an error message. I tried contact customer service via email and that also gave me an error message. I am furious and want my money back immediately. I’m not exactly sure what else I’m supposed to do but this is an extremely shady business they’ve got going on. This is the 7th day that I have tried getting answers and I’m done. I want my money back immediately

  Business response

  10/08/2021

  Dear ******, 

   

  We apologize for the billing discrepancy you have encountered with your order. This was for an annual passport subscription. We value our customers and strive to accommodate their wishes to ensure a smile is delivered.  

  We have processed a refund in the amount of $32.20.  This amount will be credited onto your original form of payment within 7-10 business days. 
  
  Again, I apologize for the inconvenience this matter has caused and hope to send a smile for you soon.

   

  ***** ** ***************

  Executive Priority

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩