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ComplaintsforPro Body Superior Performance
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 9/9/2021 I was charged ****. On 10/4/2021, I was charged ******. These charges were made without my consent. The merchant "Pro Body Superior Performance ***************** num ****************************************" The merchant somehow Got my address and debit card info. They then signed me up for an offer, where if i dont cancell with them, they continue to send me "Gummy vitamins" and charge me ****** per bottle. The zip code they give on the site wont work with your forms,so might be fake. even if not, These people signed me up and stole my money right from my account. I was forced to get a new debit card made.Business response
11/10/2021
To whom it may concern:
We have reviewed your complaint and apologize for any confusion. Customer *********************** received their package of Xtreme Shred Gummies on 10/08/21 with tracking number ********************** via ***** We have no record in our recordings of the customer attempting to contact us before filing a complaint. We have refunded ****** to make sure the customer is satisfied back on 10/25/2021.
This account has been transferred to our risk department. They will not be billed or shipped from our company in the future. We have some emails being redirected to our spam folder. We appreciate your patience in getting back with you and apologize for the delay. If you have any questions at all we would be more than happy to assist you. We can be reached at ************ Monday to Friday 8AM to 8PM, Saturday 9AM to 5PM, Sunday 9AM to 3PM EST.
Thank you!
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.