Decorative Concrete
Custom Curb Appeal of WNYThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
12/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
Hello, I am writing on behalf of my father ***** *********. In July 2021 he approached Custom Curb Appeal while working on a neighbor’s house and provided them a deposit of $350 to provide a new porch at his residence. They told my father by the end of the year they would complete the work. We tried contacting this company 10+ times since and he never responds. One time in Sept 2022 when my father called he said he will be there in Oct. October has come and gone and the company has not responded. I left a VM today explaining i have the canceled check, which they cashed. We have left numerous messages just asking for a refund and no replyBusiness response
01/05/2023
BBB spoke to the owner who said that he will be sending out a full refund either today or tomorrow.Customer response
02/01/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Business never sent refunded that they indicated to the BBB they would send. Regards, **** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.