Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been trying to make my rent payment for the past 48 hrs.. unable to add my bank account tried everything in the book ! customer service is no help ! I contacted the ceo no response very unpleasant and unacceptable! Never had this issue before ! I would like this issue addressed EXPEDITIOUSLY!

  

  Business Response

  Date: 12/09/2024

  Hi there *********,We apologize for the frustration this issue has caused. Our support team has coordinated with tech support regarding a solution. We'll be reaching out to you soon so we can get you up and running for your upcoming rent payment!Thank you for working with us. We will be reaching out again soon!

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  the issue is still occurring! It has not been resolved ! Regards, ********* ******

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a hold on my account. I have provided them with the documents which they required to lift the account but I have not received any resolution. I also saw a discrepancy on a deposit where they didn’t include an amount on the bracket but still marked it as paid. I called customer support and they assured me that a manager would reach out to me but Rentredi failed to do so. I also email underwriting and the only time I get responses from them is when I actually call customer service and inform them about it. At this point some of my clients are seeing how unreliable rentredi is because they are holding on to the funds. I’m hoping they resolve this but they have given me zero information apart from “they are trying to take care of it.”

  

  Business Response

  Date: 08/08/2024

  Hello,

  We apologize for the delayed escalation regarding this account hold. Our support supervisor was able to work with the payment processor to get the hold removed from your payment account, get the deposit sweep initiated, and supply a report of all prior deposits to ensure there were no similar deposit issues prior to this instance.

  Please know that our chat support team has been retrained to ensure escalations such as yours are handled appropriately. We greatly appreciate your patience with us. If we can assist in any other way, please reach out to our support team.

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions. Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred. Please rectify this matter promptly. My account number is ******************

  

  Business Response

  Date: 07/30/2024

  Hi there *********,We're sorry to hear that this has been your experience. We do want to clarify that the rent reporting service within RentRedi only reports on-time payment with credit bureaus. We do not report late payments.If you are seeing late payments on your credit report, then it is possible that someone else (such as your landlord) could be reporting your late rent payments through a different service (not RentRedi).Please know we want to work with you to do all that we can to investigate this issue. If you would, please share a copy of your credit report including the credit line you are seeing, then we can look try to identify who is reporting it and help you.We look forward to working with you.********************###-###-####

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me $30 for using my debit card to pay rent . All of a sudden I wasn’t able to use my bank account like I did the last three times they purposely did that and I want my money back because that’s an entire scam when have someone ever charged a 3.0% charge on a debit card not a credit card . This company is ripping me off .

  

  Business Response

  Date: 06/05/2024

  !Thank you for bringing this issue to our attention! Our support staff has reached out to you in order to clarify the payment process and correct any issue with the direct bank account transfer. We look forward to working with you to resolve this issue!

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please remove this complaint from their name please .
  
  Regards,
  
  ***** *****
  
  
  
  
  

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a landlord that uses rent redi to manager my tenants and properties and when I was looking for my 1099-K for my accountant, much to my horror I found that they use an incompetent 3-rd party payment processor called ******. The first time I was given the runaround and asked to contact ****** to get the form, they said that they mail it out and when I insisted that it legally needs to be made digitally available since that is the LAW, they said to check back in today, on the 30th of January 2024 because the 29th is when the fed starts taking taxes. Collecting all of this information digitally, I have absolutely no idea how there isn’t functionality that has the 1099 available to be pulled from rent redi in a tab already because I KNOW I CANT BE THE ONLY ONE GOING THROUGH THIS ******** BECAUSE OF THESE TWO IDIOT COMPANIES! I check back in and not only get the runaround today AGAIN, but the absurdly rude customer service rep tries to give me the runaround AGAIN as I’m in the customer service chat with Rent Redi at the same time and I send them a screenshot of the rent redi rep saying that 1099s are prepared by ******. The ****** rep then goes on to blame their training and says they only collect card transactions while somehow failing to realize that the party that collects that information IS RESPONSIBLE FOR THE 1099!!! This is absolutely disgusting to treat customers this way and a total lack of accountability on both sides.

  Customer Answer

  Date: 02/05/2024

  Response taken by phone:  I want to be contacted by the business, as they not fulfill their legal requirement by having 1099's available, as required, by January 30, 2024.

  

  Business Response

  Date: 02/05/2024

  Thank you for bringing your concerns to our attention. We deeply regret the frustration and inconvenience you've experienced in obtaining your 1099-K forms. Firstly, we want to clarify that it is indeed our priority to comply with all tax laws and regulations, ensuring that our landlords have the necessary documentation for their financial obligations. Regarding the delivery of 1099-K forms, we confirm that they were delivered by direct mail to the mailing address on file by January 31, 2024. Our support teams was also able to provide you with digital copies at your request on February 01, 2024. We recognize the growing need for digital access to such important documents and are actively working to improve this process in the future. We take full responsibility for the confusion and the service level that fell short of your expectations. The experience you described is not acceptable and does not reflect our standards for customer service and support. We are currently reviewing our training and communication processes with both our team and ****** to prevent such incidents in the future. To address your immediate needs, we would like to offer our assistance in ensuring you have received all requested documents. We value your trust in using RentRedi to manage your properties and tenants, and we are committed to making this right. We appreciate your patience and the opportunity to resolve this issue to your satisfaction.

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription for rent redi in may 2023 for a year and they charged my credit card and gave me a confirmation email ! They also kept sending me promo emails ! I’ve been emailing them for months that I can’t log in my account and would like a refund! Multiple different customer service reps have me the run around ! Then for the icing on the cake lol they told me I had the wrong email and I spelled it incorrectly ! I submitted all the proof etc with pics and screenshots! They continued to say we will look into this matter! I’m just glad I didn’t have thousands of dollars with this company ! I would like a refund for my paid subscription!

  

  Business Response

  Date: 11/27/2023

  Hi ****,

  Thank you for reaching out and providing your feedback on your experience with RentRedi. Our records show that you were issued a refund, please allow up to 14 days to see the funds in your account. Thank you!