ComplaintsforTown & Country Jeep Chrysler Dodge Ram

• Initial Complaint

  04/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello been to dealer 6 times 1st was for blower and sterring wheel discolored heat was working on steering wheel then steering wheel was replaced and installed crooked when I went back to correct heat has not worked since dealer blamed radio changed radio said they changed module and wheel few times back 6 times still same issue may be electrical issue 1is ************* was taken away buy feds dealership very dishonest and should be closed

  

  Business response

  04/25/2024

  Hello *****,

  Upon review of your repair order history, all of the work and repairs requested to be done are completed. Your steering wheel is fixed and is heating up to normal range.

  Thank you,

  Town & Country JCDR Service Department

  Customer response

  05/03/2024

  Better Business Bureau:
  

  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   No heating steering wheel does not work employees agreed don't know scam running

  *************************
  
  
  
  
   
  

  

  Business response

  05/03/2024

  Hi *****,

  Your steering wheel was hitting temperatures well within normal range. We replaced the steering wheel and all necessary parts. Your vehicle is operating as designed. 

  Thank you,

  Town & Country JCDR Service

  Customer response

  05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# 21624942, and have determined that my complaint has NOT been resolved because: 

   Heated steering wheel does not work co workers agreed place has history of scaling customers 

  ***** *******  
  
  
  
   
  

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Jeep grand Cherokee back in October of 2016 at JEEP CHRYSLER DODGE IN ******** **** When I purchased the vehicle I took out a 7/100,000 warranty. I developed a problem with my transfer case and was told that it was a software problem on two occasion. The car sat the last time at the dealership for over a week back at the end of June and July of 2023. I was sent on my way by *** who told me its all fixed, which it was not. After having smoke ***** ** ** *** on two occasions I took it to an ************************ shop which replaced the whole transfer case for over $5000.00, I have reached out to *** and forwarded a copy of the bill and to this day I have never been reimbursed to this day.

  

  Business response

  03/13/2024

  Hi ****,

  We spoke yesterday on the phone and I reviewed the materials you had shared via email. As I shared yesterday we will not be reimbursing you for the repairs you had done at a third party shop. I see the warranty you had purchased but we are not the warranty company. We do not provide payment back to customers for repairs done as we are not a warranty company. That is up to your warranty company based on coverage you purchase. 
  
  I see in the texts you shared that you did try calling JCDR/Stellantis but they denied payment because it was done at a third party shop. 

  Thank you

  Customer response

  03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes I spoke to **** at Chrysler Jeep Dodge and explained I was taken advantage by an employee(***) who no longer works at this dealership. The car was brought in on two occasions while under warranty and *** assured me that he was going to take care of the matter, I spent out of pocket $5400.00 plus another $600.00 in change  for car rental expenses  to get this car repaired and it did not happen. **** from Chrysler Jeep Doge insisted that they are not responsible for their employees actions. So basically she is telling me that when you go for service you are at your own risk when approaching this dealership. Town and Country Jeep Dodge is totally unreliable!!

   

  *****************
  
  
  
  
   
  

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my 2016 Jeep renegade for servicing. The dealership replaced the head and charged me. Immediately following the car began to leak oil. I brought the car back and they charged me again. Immediately following the car began to leak oil again from the valve cover, which is mounted on the head that was replaced. They charged me again for the repair. The next day the car died on the highway driving home. I brought it into the dealership and they informed me that they forgot to plug in a sensor. I have been charged three times for the same repair. The dealership now claims that an employee stole money and deleted all of their records. They are not communicative and refuse to refund for the theft.

  Customer response

  02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my 2013 Chrysler 200 in for a check engine light on codes were P2431-P0491 the car was kept for from 11/17/23to 11/27/23Jim the service manager said it was fixed I paid $1026.69. When I picked the car up the engine light was still on he told me it will reset as I drive it. Flash forward a week same light still on *** tells me to drop off the car. Another week goes by he said it done. Drove it another week same issue. I drop it off again on 12/11/23 and wait finally I call he says I can pick the car up he needs to order some kind of valve and when he gets it he would call me to drop it off again which make no sense to me. I picked up the car on 12/18/23. I called *** a few days later to see what was the progress was he said he would call me back in a hour that was the last time I heard from him. My issue is I was charge for a repair that never happened and thru All this I had to call t find out the progress of my car that not great customer service. Finally I brought the car into another station and got it back in 2 days fixed no light runs like a champ. I need get my refund for services not rendered I paid for a repair that didnt happened. I saved a copy so I can send to the better business bureau and put on social media people need to know just because your a local dealership you dont have your customer best interest only money and *** is not to be trusted.

  

  Business response

  01/31/2024

  Hi ******,

  I reviewed our records and the amount you are asking for is not what we have on file that you paid. You were offered a $100 discount for the repair with the total paid at $931.72. The technician completed the repair on your vehicle for the parts that had to be replaced. At this time, we cannot offer a refund as the work was completed. If you had any additional issues, you could have brought the vehicle back and asked to speak to a service manager. *** was not a service manager; he was only a service advisor.

  Thank you,

  Town & Country JCDR 

  Customer response

  01/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  They never fixed the problem but charged me for it .

  ***********************
  
  
  
  
   
  

  

  Business response

  02/26/2024

  Hi ******,

  I replied to your complaint, but at this time we are not providing a refund since the services were rendered. 

  I reviewed our records and the amount you are asking for is not what we have on file that you paid. You were offered a $100 discount for the repair with the total paid at $931.72. The technician completed the repair on your vehicle for the parts that had to be replaced. At this time, we cannot offer a refund as the work was completed. If you had any additional issues, you could have brought the vehicle back and asked to speak to a service manager. *** was not a service manager; he was only a service advisor.

  Thank you,

  Town & Country JCDR

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 20th I took my vehicle (2018 jeep compass latitude) to Town and Country Jeep dealership located at ********************************************************* for a check engine llght. I made the receptionist *** aware that I had the diagnostics and the engine code was due to a cylinder 2 misfire. I waited approximately 2 days and was told it would need an engine repair in the amount of $2400. After a short discussion I told ******** would like to get a second opinion and planned on picking up the vehicle. I then recieved another phone call from *** stating the vehicle would need a full engine replacement in the amount of $8000. I then told her I would be coming to the dealership to pick the vehicle up. On April 22nd I went to pick up my vehicle and was met with Service Manager *** who told me to pay $380.19 for the diagnostic and he believes it would be covered under warranty in accordance with class action lawsuit **** et al v. FCA US LLC. My Vehicle was at the dealership for approximately 6 months. Also I had to use a rental car for 48 days at my own expense $2945.15 which ** currently trying to get reimbursed through corporate FCA but was told they would only reimburse 10 days. After receiving my Vehicle I was met with *** and my vehicle was missing the engine cover and was unable to provide any paperwork that I can forward to the corporate office. After talking to the General Manager ************** and threatening the use of the Better Business Bureau and ****************************** I was contacted by another Service Employee *** at extension *** who even stated he didnt know why I was charge the $380 diagnostic fee. *** whom was very professional had made the appropriate arrangements to get me a new engine cover and the appropriate warranty paperwork. Currently im seeking reimbursement for the diagnostic amount of $380.19 because it should be covered under the vehicle warranty. I would like to make other consumers aware of the lack of transparency and unprofessionalism

  

  Business response

  10/17/2023

  Hi ***********,

  We apologize for any frustration you have experienced throughout *********** process. After speaking internally, we would like to offer you the reimbursement of $380.19 that you are requesting. In order to provide this refund, please contact ******************* back at ***************. He is our service manager and will help facilitate the refund. 

  Thank you and we look forward to hearing from you!

  Town & Country JCDR Service Team

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  March 3rd purchased a used vehicle for my daughter.Vehicle had performance issues which was resolved.March 26th while looking at the vehicle and noticed on the roof there was plemish apon closer inspection there was about a 1 inch area missing and completely rusted. There was some type of repair as there is about a 1/4 inch of bondo on the roof. Which they never discloseed and there car fax said vehicle did not have any accidents or issues.I really don't want the vehicle and would like a comparable vehicle with them taking on all responsibilities and expenses that go along with it. And no extra money by me to be laid out.Or they pay for all the repair cost at the place of my choosing and also the cost of a rental vehicle for the amount of time the vehicle is in the shop for repairs.

  Customer response

  04/24/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Town & Country Jeep Chrysler Dodge Ram has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  3/2 my car was towed to this dealership due to burning smell & car not working. I had an appointment preset with a loaner for 3/6 for them to look at an existing problem. I understood they couldn't give me a loaner on 3/2 as my appointment was for 3/6. They didn't look at my car until 3/7 to only tell me no loaner & to go thru insurance due to rodent damage in the engine bay. Went thru insurance, adjuster went onsite 3/13. Parts were ordered & arrived 3/20. The dealership has not communicated with myself nor have they answered my insurance adjuster. It is now costing me lots of money for a rental yet my insurance is telling me the dealership must give me a loaner. They also have my car and I have no idea what's going on. Looking for assistance with getting this taken care of as I have not received any answers nor has my insurance company.

  

  Business response

  03/24/2023

  Unfortunately service and parts are backed up a lot factories can't make parts fast enough for customers loan a car stay out there longer than they should. But the car will be ready today which is march twenty fourth that car had major problems. ***** also put them in a rental because this claim had to go through her insurance company.

  Customer response

  03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I picked up the car and moments after I left the same issue occured, power steering locked up causing me to  veer onto traffic on the parkway. The 4x4 light came on and the car started to smell like burn. They didn't even test drive the car because it went in with only two miles less which is documented on the paperwork from the dealer.  For a job that would have taken over 2 days they only did it in a couple of hours to get it in and out due to us pressuring them, my insurance company pressuring them, and the BBB being involved. Now I am $800 out and my vehicle is still having the same issue.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer response

  03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I do not feel comfortable coming in as *** told us to never come back after being extremely disrespectful to my husband. Plus what is the point of coming in if the women in the office are going to stare at me like I did something wrong. I was lied to about what was needed, the work wasn't the work that my insurance company stated was needed and they charged me an extra $200. The only way I will come in is if I am guaranteed a loaner car as my insurance rental is about to expire &  & the proper work will be done. The wiring will be taken care off and the *** will properly fixed whether its under warranty or through the "rodent damage" claim that is being made. 

   I do not like being this type of customer but I need to be assured the correct/proper work will be done. I drive this vehicle for work and I can not risk getting into an accident due to it locking up again. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer response

  04/23/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Town & Country Jeep Chrysler Dodge Ram has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a used vehicle on Nov 2, 2022. They didnt give me a chance to test drive the vehicle. The vehicle had problems ever since I started the vehicle on that date. Gave $2000 down payment & 1 month finance payment already but the vehicle has been in the service department for majority of the time since I bought it. It has multiple issues and I want to give it back and get a refund.

  

  Business response

  04/06/2023

  Thank you for bringing this to our attention so we can address your concern. At this time, there is nothing more in need than pre-owned vehicles for the automotive industry.  This high demand allows us to pay top dollar.  This could allow us to get you out of your vehicle!  Please give **** ***** a call at *** *** **** *f you would like to discuss your options further. We are confident that we can find a resolution as we always aim for the utmost customer satisfaction. 
  
  
  
  
  
  **** ******* ******** ********* **** * ******* **** * ***** ***** ***** ** ************ ** *******************

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 24, 2022 I walked into town and country Dodge in ********* ******** which I think is owned by the Brodlieb family which I see is the chairman of ****** to purchase a 2022 Durango. After all of the test drive and negotiating I signed left a deposit and was ready to leave for the evening. After the finalizing the contract I come to find out that the vehicle that I test drove and signed the contract for was already been sold. I was very upset and really wanted that vehicle it was not marked sold on the vehicle when I saw it. The vehicle was a very unique vehicle because it had red interior and thats one of the options that I wanted. So they come back to me and say we can give you the other one with the black interior for $10 less a month I declined at that point I said I would really like the one the red interior. The manager at this point quoted me at 689 for 36 months with $3500 out of pocket and stated that they do have another vehicle similar coming in in about two weeks or less I said well I would like to purchase that one we agree on a price rewrite a new contract and I left the evening for the next morning to meet with the finance department. It now get to their finance manager *****************. Then calls me in states that the original deal of 689 that we had is no longer an option for me if I wanted this vehicle it is now going to be $750 a month. He said that my credit was declined for the first bank at the 689 rate due to my cosigner which I was unaware that I was not allowed to have a cosigner to apply for this bank. So without my knowledge they ran other credit reports to try to get the deal done and I wish they would have done that because now I have hard inquiries on my credit report. I then show up the next day with my cosigners credit report that shows opposite of their credit report that got me declined theyre basically strong Arming me that if I want this vehicle I have to pay the $750 a month or I cannot get the vehicle. I have all support docs

  

  Business response

  09/02/2022

  did not GET approved because of CREDIT... BANK DID NOT ACCEPT DEAL........***************** G.M....

  Customer response

  09/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I got denied because of my co-signer. I spoke with ************** and they told me to reapply with a different co-signer to get the deal done. I was told by ***** you are not allowed to if I want this car its $750 a month or take your money back and go somewhere else. I have written proof from CALAuto to do this and it is allowed to. Your manager just flat out Lied to my face. Also ************** again in writing send me that the application was withdrawn meanwhile again I was told it was denied again which is a LIE. I will submit the proof from Cal as well 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May of 2021 I started looking for a new /used car as I was having to many problems with my existing car. I found something I was very interested in which was a Chrysler 300 anywhere from 2015 to 2019 dependending on the price of course after locating a couple online they turned out to be not what I was really looking for. After locating what I liked online at *************************** Jeep in *******************************. After calling to make sure it was available for the price listed online $22,290.00 Call it ******. it was a little more than I was looking to spend because I knew there would be a dealers fee. After speaking to ******* a salesman I made an appointment for that coming Saturday which was June 29th at noon. After arriving there I talked to ***************************** bit about the car. I told him he didn't have to sell me on the car I had been doing my homework on it and I had all intentions of purchasing it providing it was as nice as the pictures. As it was raining that day I checked it out as well as I could would have liked to but, from what I could see It had nothing major wrong with it. So we start the paperwork, I asked ******* if I had cash what type of wiggle room was there, what could he do for me? He tells me at that time Cash Is no longer King anymore It's all about credit now. I told him I did not what to do credit I had $24,000.00 So with the cost of the car $22,290.00 and the Extra $1,000.00 I would hope this would cover any dealers fees. ******* does some figuring on paper and tells me he'll be back he wants to talk to his manager. After returning he says he has a better idea. If I use $4,000 of my money towards a warranty on the drive train he can work it out so I get the credit and all I have to do is pay them a few thousand more. ******* works up a sales receipt and shows The cost of the car would be $26,543.00 which I was ok with. He took me to the finance woman she was stuffing an envelope with a pc. of paper A week after I left there I found a $36,000.

  

  Business response

  05/02/2022

  I really don't understand what this gentleman is talking about all the documents assigned in his handwriting matching his driver's license everything you said he wanted he got and I don't understand almost a year later and now hes making a complaint about thi aint about this but I did look into it there is nothing wrong with any of these contracts the customer can call me direct I will talk to him on the phone but otherwise there is nothing wrong with these contracts or the deal that he put together and $36000 is what hes going to pay with interest if he keeps alone for the full 5 years ***************** general manager

  Customer response

  05/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

   

    Look  I had no Idea  your  people were changing things around this.  I have ********* that says what I agreed to ********* to the other for ********* I NEVER AGREED TO did not find it for a week after I left there.  You can say what you want you weren't there you did not see the finance woman trying to cram the Pink receipt into  the envelope without ripping it   in a panik had I Know at the time it was for me I would have questioned her.  Then I would have grabbed my money and left.     Why would I pay ********* for a car that sold for 22,900.00     Sure you call me I would  welcome the opportunity to have you explain to me how you got from ********* to  your *********

  
        
  
  
  
   
  

  

  Business response

  05/03/2022

  I WILL CALL YOU..

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩