Business ProfileforBasil Volkswagen of Lockport LLC

I originally bought a vehicle from them on June 16, 2022. The vehicle is a used 2017 *** ****** **. On my way home from the dealership the check engine light turned on, once home I called them and told them that the light turned on they asked me to come in the next day and they reset the light. Roughly a month later the light came back on, I came in they said they thought it was a bad gas cap. They told me they would replace it free of charge since this issue is something that was on the car day 1 of me buying it from them. They told me it would be a couple days before the part came in. I had to call about a week or two later to ask what was going on with the gas cap, they apparently forgot about it as they had the part but never bothered calling me. I came in a few days later after scheduling something had that swapped out, they told me to come back a week later to have the light reset. When I did they couldnt reset it the normal way so they disconnected the battery to force the light off. A month later the light comes on again. I bring it in yet again, and am there for hours after being told it would only be a few minutes. I was told they had to send it to *** but they would do it and give me a loaner vehicle for the time being and that they would cover everything since again, its been an issue since I bought the car from them. They said the wait on the loner would be a week or so, called back the person I originally was talking to no longer worked there, the new guy I was talking with (Nick) said the wait would be a month. A month later I call and ask for an update in which he blew off he ever said that, and that it was my problem to take it to *** myself. In which I reminded him what was told to me, he said he would get back in touch with me soon as soon as a vehicle came in for me, it has now been about a week and a half almost 2 weeks and have again, yet to be contacted. I have lost patience for this company as I feel like they are blowing me off hoping I go.