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Find a Location

iEDM.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • iEDM.com

      Private Address Long Is City, NY 11106

    • iEDM.com

      1 Bridge Plz N Ste 275 Fort Lee, NJ 07024-7586

    Business ProfileforiEDM.com

    Online Retailer
    Multi Location Business

    At-a-glance

    Customer Reviews

    4.45/5stars

    Average of 69 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    iEDM.com has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • iEDM.com

        Private Address Long Is City, NY 11106

      • iEDM.com

        1 Bridge Plz N Ste 275 Fort Lee, NJ 07024-7586

      Location of This Business
      Private Address, Long Is City, NY 11106
      BBB File Opened:
      2/13/2015
      Years in Business:
      12
      Business Started:
      8/1/2012
      Business Incorporated:
      8/1/2012
      Type of Entity:
      Corporation
      Alternate Business Name
      • EDM Life Inc.
      Related Businesses
      Business Management
      • Mr. Anthony U., Brand Development
      Contact Information

      Principal

      • Mr. Anthony U., Brand Development

      Customer Contact

      • Ms. Joanna F., Customer Service Manager

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      20 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/11/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      Ordered early June for EF, a week before EF realized I never saw a ship notification so I emailed asking to cancel. 2 min after this I received a **** shipping label created email. 5 min later I receive an email telling me to check my spam folder because the order already shipped and it cannot be canceled. I emailed back asking them not to play this game and please refund the order. It shipped, it arrived at home during EF. I returned it to sender, asked for a refund. A month later - nothing. ^ reiterated my refund request, they emailed saying it was returned to them but not to worry, for $6.95 theyd send it back out to me! Finally, having enough, I reiterated the timeline and indicated I would file a claim with my CC company if they didnt fully refund. They finally issued a refund Shady/scammy customer service, took way more of my (and their) time then this needed. Will not order from them again
      Read More

      Customer Reviews

      69 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Calvin L

      5 stars

      07/22/2024

      Loved the item I purchased from this company only had one issue with a delay but other than that the product was perfect

      Local BBB

      BBB Serving Metropolitan New York

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