Complaints

This profile includes complaints for iEDM.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  iEDM.com

  Private Address Long Is City, NY 11106

• 

  iEDM.com

  1 Bridge Plz N Ste 275 Fort Lee, NJ 07024-7586

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 18 2025. Order number is ******. The total order was $175.82. The order included a shirt and short combo set ($94.95), joggers ($54.95) and a pashmina ($44.95), there was also a package protection charge for ($5.97). I received an email saying the pashmina was no longer available and I should see a refund on my card in a few days, which I did. The joggers were then delivered. The shirt and short combo set has yet been delivered and Ive been reaching out via ******** Messenger, Instagram Messenger and email for an update. I sent a message via instagram on July 29th asking again for another update as to when the rest of my order will be delivered. They finally replied and said to give them a week because they switched manufacturers. I sent a message back on August 8th, which has been more than a week, asking for yet another update and I have not heard back since.

  Business Response

  Date: 08/18/2025

  Hi ******, 
   
  I know you've been patiently waiting for your order, and we sincerely apologize for the significant delay. 
   
  We've been working tirelessly to resolve issues with our long-standing manufacturer. Unfortunately, their operations were severely disrupted, leading to a complete collapse in production for orders placed since April. This was an unforeseen consequence of recent tariff regulations and their subsequent relocation. 
   
  To rectify the situation, we've rerouted affected orders, including yours, to our new manufacturing partner.  It is lined up for production and will be shipped once completed. 
   
  Our founder explains the situation and the steps we are taking to correct it in this brief statement: *************************************************************
   
  Your order is important and we'll surely be delivered. We truly appreciate your understanding and support of our small business through this challenging transition. 
  Stay safe! 
   
  
  Sincerely,
  ******
  Customer Support Manager

  Customer Answer

  Date: 08/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. I will give the company one more month if that does not happen I will file another complaint. 
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:08/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from the **** website on July 11th, 2025. 6 tshirts & 1 pair of shorts. Total after a discount was $215. All 7 items each had a little red notification stating the items would require 10 business days to manufacture, after which time Id receive an email letting me know it was preparing to ship, and then shipping itself would take an additional 3-7 days. The 10 business days passed but I decided to give them a bit more time before reaching out, in case it was just standard delay issues. On July 31st I emailed customer service asking if someone could look into the status of my order. No response. I sent another follow-up email on August 4th. Again, no response. I tried calling their customer support line but they only had a voicemail box in which to record a message, with a promise theyd get back to **** left a polite & detailed message with all the pertinent info. Still no response. I went onto their Instagram and attempted to send them a direct message. It said something along the lines of this seller typically responds within 24 hours. I left detailed messages and included screenshots of my order receipt as well as my previous emailed attempts to get help.that was nearly 3 days ago now, still zero response. Then suddenly a few hours ago I get a $50 gift card to their site in my email inbox, but with no message or explanation. Its now been over a month since my purchase date. I still want the items I ordered, and an explanation as to the breakdown in communication. I dont think thats too much to ask here.

  Business Response

  Date: 08/12/2025

  Hi ******, 

  We sincerely apologize for the inconvenience the delay may have caused you. We sent you an email yesterday, explaining the status of your order and about the transition phase that we are in at the moment. We are thrilled to share with you that your order is almost nearing completion and it will be shipped very soon. 

  We will send a tracking email as soon as your order starts its journey. Until then, if you have any requests or other concerns, feel free to reply here.

   

  Sincerely, 

  iEDM Team

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 9 items from their online on June 6th. Reached out to them on June 14th they responded on the same day stating there production time is 5-7 business day of ordered items. Once produced that a confirmation email for tracking is supposed to be sent. As I was purchasing them for an event and they stated I was supposed to receive them by expected event. Reached out again on June 16 asking that it has passed the expected days for the production time and recieved no contact. Reached out a third time June 24 that the items were not received nor an email from their tracking number to be sent out and that I would contact my bank as well as BBB by the 27th.

  Business Response

  Date: 07/01/2025

  Hi ***, 

  We apologize for the disappointment caused by your recent shopping experience with iEDM. The delays and lack of prompt communication fell short of our standards, and were taking steps to do better. 
  
  We've been dealing with a rocketing volume of customer messages lately, which has unfortunately slowed down how quickly we can respond. On top of that, we've had some unexpected hiccups in our manufacturing process due to issues related to recent tariff regulations, which have temporarily held up orders, including yours. We're working hard to catch up and get things moving. 

  I have processed a refund to your account as a token of our appreciation for your patience during this delay. Additionally, we will be sending you a gift card to use on your next purchase. You will receive the code via email shortly.
  
  Rest assured, well notify you by email with a link you can use to track your shipment. We understand that the wait can be a bit challenging, but we promise it will be worth it.
  
  Sincerely, 

  iEDM Team
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2nd I placed an order. They claim a production time of 7 business days, and a shipping time of 7 to 10 days (not business). It has now been 19 business days and I have not received a tracking number. I have not gotten any response to request for cancelation, or notice of delay. They cannot make the production time they are advertising.

  Business Response

  Date: 06/28/2025

  Dear BBB Team and *** ******* 

  Please accept our sincere apologies regarding your recent order. Our operations were impacted by our manufacturer's emergency facility move due to tariffs, a situation that unfortunately worsened beyond initial expectations. We're thrilled to confirm that your order is almost shipping! We've been working hard to get this out to you, and we're so grateful you stuck with us. Please monitor your inbox or spam folder for the shipping details. We will send it to you as soon as it becomes available.

  I have processed a refund to your account as a token of our appreciation for your patience during this delay. Additionally, we've processed a gift card that you can use on your next visit. We hope this helps make up for the delay and the inconvenience you’ve experienced.
  
  Thank you once again for your unwavering support. It means everything to us. We'll update you with the tracking details next week as they become available. Stay safe!

  
  Sincerely, 

  iEDM Team
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with iedm Apr.14, 5 items, 1 bucket hat, 1 tank top, 1 tshirt, 1 pair of shorts and 1 pair of joggers totaling $327.94. Upon finishing and paying for my order they had said it will be shipped in 5-7 business days. EDC 2025 wasnt until May.16 so i had no worries. Till this day Jun.16 i have not received my full order. Im still missing my shorts and joggers. Ive reached to support 5 times now only to be ignored. Ive been cheat out of $ and also ruined my music festival experience. I received 2 packages but im still missing those 2 pieces ive mentioned.

  Business Response

  Date: 06/28/2025

  Dear BBB Team and *** **, 

  I apologize for your poor online shopping experience with iEDM. The recent delays and customer service wait times were completely unsatisfactory on our part. We understand this is disappointing, and it's definitely not the experience we want for you. 
  

  The items in this order had to be shipped in two packages, and both showing delivered. Also, a full refund has been processed to your account as a token of our appreciation for your patience during this delay.

  Thank you so much for your patience and understanding during this challenging time. We truly hope to make things right and would welcome the chance to restore your confidence in our brand at your next rave. 
  

   

  Sincerely, 

  iEDM Team

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered four hoodies on April 14 and so far have only received onky half my order. I have sent out emails politely asking for updates and have been ignored. It has now been 2 months and I am considering getting a refund or even taking mlegak issues. I spent $247 on this order. This completely unacceptable

  Business Response

  Date: 06/18/2025

  Hi *******, 

  I apologize for your poor online shopping experience with iEDM. The recent production delays and customer service wait times were completely unsatisfactory on our part.
  
  Half of the items in this order have been shipped and delivered successfully (please refer to the attachments). We have issued a refund for the remaining items in your order. Additionally, as a token of our appreciation for your patience during this delay, we have sent you a gift card to use on your next purchase, please check your inbox or spam folder for your gift card code. 

  Again, our sincerest apologies for the inconvenience this may have caused you. We understand that youve waited longer times than normal. We genuinely appreciate your patience with us as we adapt to the current circumstances.

   

  Regards, 

  iEDM Team

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Thanks for reaching you for helping me reach a conclusion to his unfortunate situation. I still have not received any refund yet. How long does the refund process take?

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 07/01/2025

  Dear BBB and *** ******, 

  Your refund for the unfulfilled items was processed on June 20 on our end, it was to your ****** wallet. Attached are the transaction confirmations, showing the date it was processed and its status. Refunds are credited to your original method of payment within 3 to 5 business days. Please feel free to email our Support Manager directly if you have other concerns, reach out to *****************************

  Sincerely, 

  iEDM Team

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple conversations with ****** at **** about receiving a refund for items that I wanted to cancel since they would not arrive in time for the intended use. She has assured me that my items were canceled and I would receive a refund however it has yet to happen after over a month of waiting.

  Business Response

  Date: 06/03/2025

  Hi ******, 

  We sincerely apologize that you had to contact the Better Business Bureau regarding your iEDM order.
  
  We processed your refund today, June 4, 2025. We discovered that our initial attempt on May 13th failed, which is why you didn't receive it. We've attached documentation of both refund attempts for your records.
  
  We appreciate your patience and are committed to providing you with better service in the future.
  
  

  Sincerely, 
  iEDM Team

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely the worst customer service there is. It has been non existent. I have been emailing and calling for the past week and a half and have not received anything back. I have two orders placed 12 hours apart, the first one took two weeks before it even shipped. It came in last friday and there was items missing from my order. The second hasnt even been made yet and its been three weeks. I absolutely loved ordering from here in the past but after this i will never do business with these people again. Do better.

  Business Response

  Date: 06/01/2025

  Hi *****,

  We are very sorry for your recent unsatisfactory shopping experience with iEDM. Our operations were impacted by our manufacturer's emergency facility move due to tariffs, a situation that unfortunately worsened beyond initial expectations. 
  

  We're thrilled to confirm that part of your order has shipped. The rest will be completed next week as advised by our manufacturer. We've been working hard to get them out to you, and we're so grateful you stuck with us. Please monitor your inbox or spam folder for the shipping details. We will send it to you as soon as it becomes available. 

  As a token of our appreciation for your patience during this delay, we have issued a partial refund to your account, you will receive the code via email shortly.
  

  Thank you from the bottom of our hearts for your understanding. We'll keep you posted with any new developments!
  

   

  Sincerely, 

  iEDM Team

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 29, 2025. On their website it clearly stated that if I put my order in by May 1st, then I would receive my order in time for EDC (May 15th). After about a week of not receiving any sort of information regarding my purchase, I contacted iEDM through email, since thats the ONLY way. They claim to have 24/7 customer support but thats *** When I call the number on their website I am directed straight to a voicemail that informs me that I will be contacted within 72 hours through email. Its incredibly frustrating! I finally received a response on May 11. It was vague and disappointing. I am pretty sure AI replies to emails. However, they seemed to have no knowledge of my order. I contacted them a few days later, only to be told my order was *finally* being processed and would ship by the end of the week. Well, that was 2 weeks ago and I still have not received my order! Ive emailed them several more times and cannot get a straightforward answer. They customize in clothing that is made specifically for festivals and they know how important it is to receive your order on time. They are showing zero care or concern regarding the service they are giving their customers. I will never be purchasing from this company again. BUYER BEWARE!!

  Business Response

  Date: 05/28/2025

  Hi *****, 

  I apologize for the unsatisfactory online shopping experience you had with iEDM. The recent delays and prolonged customer service wait times were unacceptable on our part. We recognize that you have been waiting for your order for almost a month, and we sincerely apologize for the continued manufacturer delays. We understand that this situation is extremely disappointing, and it certainly does not reflect the standard of service we aim to provide. 

  Good news! Your order has finally shipped! It will be delivered to you within the next couple of days. You may monitor it here: *******************************************************************************************;

  
  As a courtesy, we have issued a full refund for the remaining balance of this purchase. You should receive a refund notification shortly. 

  I apologize for the inconvenience. We did not intend to make you worry about your order. We sincerely hope you enjoy your awaited outfit! We hope you appreciate this extra item and that it makes up for any past issues.

   

  Sincerely, 

  iEDM Team

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted **** multiple times by phone and email regarding my order placed on April 17th, and I have yet to receive any response or update. Your confirmation email stated that production would take 5 business days. It is now the 8th business day, and I have received no communication about the status of my order.After reviewing numerous complaints and negative reviews, I am concerned that fulfillment may take significantly longer than advertised. I am attending *** in May and must receive my order beforehand.Had the website accurately reflected the true production and processing times, I would have either ordered sooner or chosen a different company. I expect my order to be expedited immediately. If you cannot meet the necessary timeline, I request a full refund.Please respond promptly.

  Business Response

  Date: 05/05/2025

  Dear Valued iEDM Customer and ********************,

  Our team is working around the clock to fulfill orders as quickly as possible while maintaining high-quality standards for our custom-made-to-order items. However, we've been informed of an unexpected delay affecting our hand-made products due to a temporary shortage of the fabric required for production. Our team is working diligently with our suppliers to replenish the fabric as quickly as possible. We've been given an estimated ship date of May 1st week.

  In line with the customer's request, this order has been canceled and refunded. If you have any questions or need further assistance, feel free to reach out to us.

  
  Thanks for being with us every step of the way.