Complaints

This profile includes complaints for Transparent International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Transparent International

  31-00 47th Ave #3100 Long Island City, NY 11101

  
• 

  Transparent International

  3100 47th Ave Long Is City, NY 11101-3013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dealt with ***** ******* for an international move to *****. I still haven't got my stuff. It's been over 9 months. This company hasn't paid the local movers who are partnered with **************. This Transparent movers company owes ****** dollars. I wonder if these people will ever pay? I have already shelled out 7000 dollars. i haven't received my consignment.

  Business Response

  Date: 04/03/2025

  We have looked into this matter with the company in ***** and they were incorrect to state that they are not delivering due to nonpayment. We have rectified this matter and the delivery is clear to take place as soon as possible. We want to make it clear for anyone involved in this matter that no company in ***** or elsewhere is permitted to hold a client's delivery for any reason - nonpayment or otherwise. This was not something this company *************** had permission to do. We have removed this company from our supply chain and we will no longer be sending customers to their firm in the future. We apologize for any inconvenience. 

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This does not solve the problem by removing ******* movers. It is your responsibility to make sure my pallet come home. ******* movers said the payment hasn't come through. I need to see the payment made by your company to them. I need proof of payment and your communication with them or we could have a three way call. Thanks

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  Business Response

  Date: 04/11/2025

  This shipment has been delivered. This matter has now been resolved. Thank you for your patience.

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a container through this company. The company personal ***** ******* has given problems with my container. After all the stress and pain he has given with shipping Now he hasnt paid the ************** **************. Since he hadnt paid them my shipment is being held when I am not responsible. ***** does not answer calls when my family in ******** is reaching out. He does not respond to emails. This has caused mental agony. I appreciate if this matter can be addressed . Thank you, ****** ***** ***************** USA number **********

  Business Response

  Date: 04/03/2025

  We have looked into this matter with the company in ***** and they were incorrect to state that they are not delivering due to nonpayment. We have rectified this matter and the delivery is clear to take place as soon as possible. We want to make it clear for anyone involved in this matter that no company in ***** or elsewhere is permitted to hold a client's delivery for any reason - nonpayment or otherwise. This was not something this company *************** had permission to do. We have removed this company from our supply chain and we will no longer be sending customers to their firm in the future. We apologize for any inconvenience. 

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Until and unless I get my shipment at my doorstep this problem is not solved. This particular person ***** has given me a heck of a time with communication. He never replies to any emails. He has caused distress . The company is very bad at answering questions. All they wanted  the monies. once handed zero communication. I have complete history of emails with them. Thanks

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 04/11/2025

  This matter has been resolved and the shipment has been delivered. Thank you for your patience. 

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because after a long mental agony caused by the company has affected me. This is the worst company to deal with. Finally after complaining to BBB I received my consignment. Technically the company has to compensate for the mental and emotional toll on my health. I refused to accept their apology.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

• Initial Complaint

  Date:09/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not sure if the company is the same listed, as I have a different address: Transparent International tel:************ ************************************************************************************************************************** ****** ******** (Moving Coordinator) *************************************** **** ****** ************************************* On July 19th I signed a contract with Transparent International for moving services from *********, **, ***, to ***********, **, ******. The contract was for U$3,800 for up to 98 cubic feet, with charges of $38.78 for each additional cubic foot. The contract says the amount is for door-to-door services at origin and destination, including custom clearance. That same day I paid a U$380 deposit. On July 24th I paid $175 for insurance and on July 29th I paid the remaining $3,420 (Invoice ******). On phone calls and emails it was established by the company that 98 cf would be the equivalent to 24 medium boxes. On July 31st, movers removed total of 26 volumes from my address, among boxes of different sizes, suitcases, a painting, etc, all listed in a Household Goods Descriptive Inventory. Movers estimated that total volume would be more than the accorded 98 cf, "but not by much". On August 9th I received an email from ****** ******** saying that there was a preliminary overage of 61 cf with an estimate additional payment of $2,365.58. My emails asking for clarification were never answered. On September 6th I had a videocall with the moving agent in ******, who warned me about a U$3,000 port fee to be paid when the moving arrives in ******. That information was never given to me even when I asked about additional charges I should expect. I asked the company for clarification about this fee but never got an answer. On September 11 I received an overage invoice stating that my moving was 120 cf ABOVE the 98cf I paid for, with a charge of $4,653.60 that if not paid would bring additional storage charges.

  Business Response

  Date: 10/15/2024

  This person is making this complaint because they do not want to pay port fees in ******. These fees are being levied by the port authorities in ****** and have nothing to do with Transparent. There is not a way to predict or prevent them from happening. This is an unfair abuse of the BBB system. 

• Initial Complaint

  Date:09/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our moving broker in the ** enlisted the services of Transparent International to receive our goods from customs and deliver them to our home. The agreed upon time would have made delivery in the middle of August 2024. Transparent international is now asking for $2200 for a dedicated truck to deliver our goods to the curb. All of our fees were paid upfront in the **. They are essentially holding our household goods hostage, and exceeding the delivery time by more than a month. We paid $8,900.00 for door to door service in ***** weeks (beginning May 16)

  Business Response

  Date: 09/09/2024

  This move was not booked by Transparent. The timeframe for delivery for shipments coming into ** by consolidated container is  approx. 4-8 weeks, from the date we receive the container at our warehouse. We are offering this client a dedicated truck delivery so she does not have to wait this long to receive her shipment. There was some confusion about the service she has purchased from the company she booked the move with.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/7/2024 we received a quote from ***********************************, the move coordinator from Transparent International. In that quote it was stated that the items we wanted to ship will take approximately 96 cubic feet (totaling $3,498.00) and that any additional cubic feet will be charged at $36.43. We are aware that we did not shipped 7 items (computer monitor, 5 boxes 18 x 14 x 12, and 1 bag ***** x ***** x *****) we listed originally. Instead we shipped 2 foldable chairs (*****" x 3.15" x 4.72" and Weights only 6.17 lbs each = ***********) and a boxed fan (6"x 9"x 45" = ******* cubic foot). These three items add up to a total of 1.59 cubic foot). Items were picked up on 6/12/2024 in *********, **. Two weeks passed by an the company was contacted since we did not received any information of our shipment (not even location). On June 26, 2024 after we contacted the company, we received an overflow invoice charging 109 cubic feet (extra $3,970.87) from the original quote (96 + 113 = 209 cubic feet) . Suddenly, information about the shipment was requested to the company: shipment dimensions, location, and even pictures. The company responded that they were not sure if the company they subcontracted to do the pick up took a picture and never provided information on the location. It was through a phone call to the subcontracted company to pick up our stuff in ** how I found out that pictures of the shipment were taken and that the shipment was stuck with them for 2 weeks and turn in into the warehouse on 6/26. After, we verified this info with ******* and still the company did not shared the pictures but he admitted that the shipment was inefficiently wrap, so they repackaged it and it went down to a total of 180 cubic feet. Still we believe that our overflow was way too much for these extra 3 items (1.59 cubic foot), which may us think that the original quote of 96 square foot was to low from the beginning making it predatory to prevent us of considering other options.

  Business Response

  Date: 08/30/2024

  This complaint is untrue. Your belongings were placed on pallets and measured. The invoice you have received reflects actual measurements. When a client ends up with more volume they are billed for the overages. We always try to offer a discount for any client that has additional volume. This is done to be as fair as possible. When you ship more volume our internal costs increase. We are looking to cover these, which is a very fair way to operate. We invite you to contact our management team to properly address this matter. We always maintain proof of what we charge for, just so there will be no mistakes.

• Initial Complaint

  Date:01/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Could you please help me to resolve this issue with that company.? They are not releasing my goods. Im a fashion designer- due to hold my materials I cant work. Please help me.

  Business Response

  Date: 02/09/2024

  This client booked a move with us from *******, ******* to *************. A crew was dispatched to his home in ******* to collect the necessary items. This client had a representative present on the day of collection and was not present himself. After the collection took place and the crew was well on their way, the client contacted the dispatch office in ******* to say that the movers collected the wrong items and that he would like them to be taken back to his home at no charge. We explained that there is a fee associated with having the goods returned and that this is not a free process. We would also like to mention here that it is the responsiblity of the person who is moving to make sure that the moving crew takes the correct items from the home. It is not possible to simply leave the crew on their own and to have them guess which items they should take. The excuse this person has used is that the movers removed items against the wishes of the person who was at the home. This is nonsense. Anyone who is reading this can understand that people are not going to come into your home and simply start removing items they are not supposed to be taking. It is clear in this case that the person who was at the home had the moving crew take the wrong items. This is unfortunate but it is not any mistake of the moving crew and it is unfair to ask movers to work for free. They have done the hard work of collecting the shipment and they should be compensated for this. This client refuses to admit that there was any mistake on their part or on the person that was present during the removal. We have asked this client to pay for the collection that has taken place so far and for the redelivery of his items and he has refused. He has avoided calls and emails. ***, we ask that you call in to resolve this and we ask that you pay what is owed for the services that have been provided to you so far. 

  Customer Answer

  Date: 02/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   On 10/30/2023 ********************* (Transparent International) and I agreed on a contract to move my office items and clothing line including over size racks those stored in a storage facility in ******* ******* to delivery ******** - ***. Move Cost:$3,600.00 Advance Deposit: $360.00 Transparent International and their local contractor will do virtual survey/ inspection prior moving to determine moving plan; all the clothing collection will be boxed in a special clothing hanger box and all the oversize racks will be taken care by their local contractor including packing, labeling. From the beginning I was very clear with ********************* and ************************* about my clothing lines, racks and office equipment.  
  Without doing any virtual survey/inspection ****** and ****** fixed a pickup date on 12/11/2023. During our conversation I clearly mentioned to them to give extra care during packaging. As agreed, their local contractor will go with their crew to pack and pick up all the goods; my storage caretaker will give them access of the storage. But on 12/11/2023 only one guy showed up with his van almost fully loaded with other goods. Neither he did ************* nor discussed with my caretaker what he will do about the packaging; he just took 20 ready bananas boxed loaded with materials, sample folded knit clothing, office supplies, documents and other smaller goods. While he was loading those boxes my caretaker clearly told him not to take these boxes because these are the items not the priority without listening my guy he left with those boxes. My caretaker from ******* immediately informed me the situation that pick-up man didnt listen to him and left with the boxes. After Soon after I got the update, I call ****** and wrote an email to return those goods on the very same day because I was not what I was expecting. ****** said he is going to talk to the contractor then he will come back to me; during our conversation ****** said there will be a charge because he picked goods and gave their time.I didnt agree with the charges because their guy didnt listen to my caretaker also I mentioned to ****** your have my $350 deposit.  
  I was under stress because of whole situation as a result me and my caretaker separately called, emailed to their local contractor *********************** (Move manager) this person never replied to us or return our calls.
  
  Since they have my goods under their possession, I called ****** and ****** hundreds of times to return my goods; ****** and ****** always said they are stilling talking and negotiating with the local contractor then them will come back to me. On 01/08/2024 ****** sent me an email with a bill of $1250. After almost a month later they are billing me to charge me more and more by neglecting my request to return goods on very same day. After receiving the bill again keep trying to solve the issue but it was not working every time I call ****** it became very argumentative and unprofessional. Another day I called to ****** he said talk to ****. Again calling **** conversation is very argumentative, unprofessional, threat and he is offering to sign NDA so that I dont disclose my experience.    
  
  On 02/14/2024 ****** emailed me that my issue was raised to their top management; they advise me to give them a call to discuss. Likewise, again I call ****** then ending up with ****. Same thing again argumentative and unprofessional
  
  From the beginning until now it is full of threat, argument and unprofessional manner been faced by Transparent Internationals staff ******, ****** and ****. 

  Annex evidence:
  - emails
  - Photos, video 
  - payment receipt 

   -Due to size limitation I will send email with the video, payment receipt   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 02/22/2024

  ***, the person you had onsite during the move told our crew which items to take. You spoke with your representative after collection and determined that they gave the wrong items to the crew. You asked for the truck to be sent back to you within the same day, unfortunately the truck had other stops to make and an existing schedule to follow. When you were told that the truck could not come back for several days, you grew even more upset and demanded that the shipment be returned to you and that the move be cancelled entirely. For context, you are located in *******, *******. The crew that came to collect your shipment is from *********, ***********. ********* is the point in Europe where the items were due to be shipped from, which we advised you in advance. So at this point, you have ordered a moving crew to come to you in ******* for collection and routing to the ********* depot. You are now asking for the goods to be returned from the ********* depot back to *******. This is no small journey. The crew has performed the hard work of moving your items, which is not an easy task to begin with. We have explained that you must pay for the collection and now redelivery of your items. This is not something we can do for free. You have stated that you are unwilling to pay even 1 dollar, which leaves us at an impasse. It is unfair to use this forum to attempt to avoid paying the fee for services which have been rendered. This is very simple: the person who was onsite made a mistake and gave our crew the wrong items. Mistakes happen and we don't fault anyone for making them, however you do have to pay for the service and it is extremely unfair to ask us to pay for a mistake which we did not make.

  We would like to inform anyone viewing this exchange that you are responsible for letting the moving crew know which items to take and which to leave. You must watch the movers work and simply make sure they are not removing incorrect items. There is no other way to accomplish this than being onsite yourself or having someone over 18 onsite to represent you. 

  Customer Answer

  Date: 03/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  When you had given me the collection date - I had been instructed my representative that your crew will come to pack all the clothing lines, racks, office items and the other items then they will make the list of the inventory before loading them.

  But unfortunately your unprofessional one driver went they said to my representative that he is here to collect 20 boxes. Likewise my representative said no its not possible you dont take the boxes - main thing is to pack all the clothing lines, racks, office items and the other items. Again my representative said to your driver that we are not paying $3500 just for these 20 boxes. Your delivery man/ driver said I was instructed to collect only these 20 boxes then he left while my representative was trying to call me. I advise you to check the distance between ******* ******* to ********* *********** - its for us going from Manhattan to Middle of Long Island. Thats the reason I was expecting delivery very same day or day after.

   

  Look on your previous response you said its household items and collecting from home.

  You and your company doesnt even know what you  are doing. Also very unprofessional thats the main reason I canceled the order and asked to return all the items very same hours.

   

  You are holding my goods for months to make the bill higher. Again Im not going to pay because of your mistake.

   

  You have my goods under your possessions since 12/12/2023. I told you day very one to return my goods any further delays. Until now you havent return.

   

  Please stop harassing and returning my goods ASAP. Because you hold my goods thats the reason I couldnt attend trade shows that caused business disruption and losses.

   

  Still youre holding it and asking to pay due balance because you kept goods unlawful; even though I emailed you to return the goods very same day that your delivery guy picked up wrong goods without listening my order.

   

  Please stop unlawful practices of business.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:01/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was quoted ******** when furniture arrived in ******** they demanded an additional *****. And threatened to begin charging me storage fees- they said that I had added an 300 cubic feet of furniture. I send them the photos and measurements of all my furniture and only added a mirror picture box for which they charged me ***** dollars. I called their administration offices , they told me they would look into it. I never heard back from them . It is entirely impossible that I added 2/3 more cubic feet then I agreed to move. Totally impossible. I didnt have that much furniture to even add.

  Business Response

  Date: 02/06/2024

  This client moved much more volume than they agreed to by contract. They were given a discount on the overage bill as a courtesy. This shipment went from the ** to ***********. All items moving to *********** are placed on pallets and delivered to a shipping line terminal. This terminal measures each pallet and provides us with a dock receipt which is used as proof of the volume being billed for. There is no mistake here. We have done our job properly. This person has moved nearly double the amount of items they agreed to in their contract. We did offer a discount for the additional volume as a courtesy, which this person accepted. 

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  # ********-code *************- the company did not even respond to my complain- they overcharged me ********- they wont answer my calls or emails- what can I do now ? The Bbb sent me an email texting the matter closed. What am I to do ? Sincerely, ***********************************
  
  Sent from *********************************** 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 08/30/2024

  Sir,

  We are not able to locate a client with the name you have provided. Our offices are open Monday - Friday, 9am - 6pm,

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consulted with Transparent International on 12/4/2023 (call beginning at 9:22am) with Relocation Specialist ********************* (Relocation Specialist Transparent International ***************** Fax: ***************** ********************************************* in regards to moving internationally. He informed me of the services that his company provides, and I mentioned that I was still in the market for other movers to compare quotes. He asked for my card details for a deposit, whereupon I again mentioned that I was still looking, and while he mentioned the deposit was 100% refundable, I asked that the deposit not be taken out.Upon conclusion of the call, I received a receipt in my email for the deposit (10% of the amount quoted). Again, I asked for the deposit [to be held], not enacted. I called *********************, voiced my complaints, and he attempted to still hold onto the deposit, claiming that it would be best to lock it in as assurance. I requested the deposit be refunded.At the current time, 11:27am, the amount has not been refunded, and I have not heard word from either ********************* or Transparent International, either by call or email. All I am requesting is a full refund of the deposit (which, again, I did not want deducted).

  Business Response

  Date: 04/10/2024

  This client's deposit was refunded within 10 minutes of it being charged. Our salesperson did not understand that this person simply wanted to leave their credit card number and did not want us to actually charge his card. When he called back to say that he saw a charge on his card, the charge was immediately reversed. Since this reversal took place on the same day as the charge, the money was never actually removed from the account. We believe this person has made a mistake and has not realized that no money has been withdrawn.  

• Initial Complaint

  Date:11/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company around 4500 USD to move my items from ********** ** to west coast ******. My complaint revolves not on the cost of the move but at the complete lack of transparency and communication between them and myself. For context, pick up was Sept 30 2023. It is now November 13 2023, and I still do not have my items nor any contact about my shipment unless I called (after 3 unanswered emails).After signing documents confirming the pick up, I was left with zero communication as we reached moving day. I had to call them myself the 1 day before the move to get any confirmation, and even then they changed the pick up time last minute. They then sent me multiple documents to sign, all of which led to me to believe they completely forgot I existed as a client. I signed the electronic debit form immediately, and sent it back to them. I even put up with multiple emails asking me to send in forms/payments that I already paid. fast forward 3 weeks later and I already moved to ******. Zero communication. I had to email them only to find out they never processed my electronic debit form. Rep said it was likely "system error". The fact that they never contacted me, and I only found out through my efforts again tells me they forgot I existed. They demanded another form of payment, and the electronic debit wouldn't be viable anymore, and that I have to make the payments within days to avoid overcharges. I literally had to sign up for Zelle, and send in 1000 payments (daily limit on Zelle). After payments were all sent, again no communication. I had to ask for confirmation before I got an email stating I was too late and was charged for storage. After that, they eventually sent me receipts stating they got all the money. Guess what happened after that. Again, zero communication on my shipment. I had to call today to find out they're still in ****** and won't be here till at least 2 weeks later.

  Business Response

  Date: 04/10/2024

  We are sorry to hear of your dissatisfaction with the service. It is not our intent to have you chasing after any information. Please contact our offices to rectify this matter at your earliest convenience. 

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ship out my things with international transparent moving shipping company located in long island ** and there office is located in Brooklyn ** from last year in beginning of September of *********************************************************** Brooklyn ** and they still demanding more money after i spend $40,000 to ship them from ********* ** to ******* ***********. All the food is expire including my clean products and house hold items.I want to be refund for all the money they stole from me and I want all my thing back in ********* ** into my storage where they first took it.

  Business Response

  Date: 08/16/2023

  The wording here is untrue. This client's move cost was $7000 not $40,000. They had our crew collect more volume than agreed to by contract and received a bill for the overages. They also received the option of having the shipment delivered back to the original address, which they decided to utilize. This matter has been formally resolved.