Reviews

This profile includes reviews for Transparent International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Transparent International

  31-00 47th Ave #3100 Long Island City, NY 11101

  
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  Transparent International

  3100 47th Ave Long Is City, NY 11101-3013

  

Review Details

• Review fromLizzie B

  Date: 03/16/2023

  4 stars

  Lizzie B

  Date: 03/16/2023

  We contracted Transparent to relocate my senior mom from ** to ****** ****. Initially everything went well. Pickup was great and seamless. Communication with my Agent ***** ****** was nothing short of amazing. Then the issue arose when cargo arrived in *** ****** shipyard. Although ***** was keeping me abreast of transit time, the local company Transparent contracted dropped the ball, causing me unwanted charges by way of purchasing new flights due to the delay in delivery. I ended up incurring extra charge of $1300 in flights not including car rental fees. All this after already spening$4,000.00 to ship items. Finally fast forward to delivery.. 5 items arrive broken and although insurance was obtained (there was a HUGE miscommunication in listing the items for insurance-information was NOT given to my 84 yr old mother correctly which caused her to have a huge financial lost as the insurance ended up not covering at the very least 1 item yet was seamless. The local delivery company dropped the ball passing blame on Transparent, however ***** had me involved in every communication in good faith. After much back and forth ***** agreed to speak to the hire ups to see if we can be compensated for extra unwarranted expenses that caused a huge hardship especially with the broken items needing to be replaced. I've furnished the extra flight charges incurred for their records, and ***** has been an amazing support system. He quickly escalated this issue to his supervisor ********* who is working diligently to come to a fair resolution for my senior mom. Although my experience has been stressful and costly, I am thankful for Transparents constant communication and understanding. We live in a world where a lot of businesses only care about gaining a dollar. Not the case here- We fortunately have been blessed to deal with LIVE PEOPLE who actually care. I'm hoping to close this out completely sooner rather than later noting that we would definitely use Transparent again

  Transparent International

  Date: 04/26/2023

  Thank you for leaving us an honest review. We understand this shipment didn't go perfectly as planned but we're happy that you recognize our efforts to step up to the plate and reconcile any pending issues. We have reviewed your file and recognize the lack luster performance of our agent in *********** and have since replaced them. This analysis has lead to better results for our customers and our business in general. Its customers like you that make us better and we appreciate your continued communication immensely. International shipping is complicated but we get better at avoiding negative experiences every day. Thanks again and I hope you feel we've redeemed ourselves.

  Transparent International

  Date: 06/29/2023

  It was a pleasure working with your family and we are happy that we could solve and issue that *** have arose. I wish you and your family the best of luck in your new home. Thank you for using our service.

• Review fromKane M

  Date: 03/02/2023

  1 star
  I recently had the displeasure of using Transparent International for my shipment needs and it was a complete disaster from start to finish. I initially provided them with the cubic footage of my goods, as requested, and was quoted a price of $5,000 for door-to-door service by one of their representatives. However, upon paying the deposit, I received a quote that was only valid for goods up to half the volume I had provided. When I tried to resolve this issue, they were completely unhelpful and said they couldn't assist me because it had switched departments. They then had the audacity to try and charge me an additional $6,000 for exceeding the allowed cubic footage. After some negotiation, they "generously" lowered the price to $7,000, which was still an outrageous amount. To try and reduce the costs, I opted to have my goods delivered and dropped off at a CFS instead of being unpacked, which they said would lower the charge by $100. But of course, they didn't even follow through on this promise. As if that wasn't bad enough, I was also charged an additional $1,800 by their overseas agent, ****** ********, for a marked-up Australian Customs quarantine invoice, which was supposed to be paid directly to AQIS according to the terms and conditions. This was just another example of their shady business practices. Lastly, it took nearly 5 months to finally receive my goods. When they finally arrived, they completely disregarded the delivery time that was confirmed for 8:30 am – 9 am and dropped off the items at 6 am, before the guys who were there to sign it in and check for damages could even arrive. As expected, a few boxes and edges of furniture were damaged, but at this point, I was so over the entire experience that I decided to cut my losses and move on. I have worked in the freight industry for over 10 years, I can confidently say that this was the worst experience I have ever seen. Save yourself the headache and avoid Transparent International at all costs.

• Review fromGloria Sanchez

  Date: 02/22/2023

  5 stars

  Gloria Sanchez

  Date: 02/22/2023

  Thanks to the staff at Transparent International, I was able to securely ship my entire apartment from door to door! Didnt even have to pack any items or touch one box. Top Notch service! ****** *******

  Transparent International

  Date: 04/26/2023

  Thank you for your positive review ******! You were a pleasure to work with! We are happy everything arrived in perfect condition.

• Review fromJorge B

  Date: 02/10/2023

  5 stars
  They were awesome, help me tru the moving process really nice!

• Review fromJorge G

  Date: 06/20/2022

  5 stars
  I moved from ******* back to ****** and they did in 2 weeks. It was not cheap but the service is good. They did all the work and nothing is breaking so I'm happy. Gracias por todo. ??