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Business Profile

Online Retailer

Stylewe

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Stylewe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stylewe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stylewe

      198 E Boston Post Rd Unit 2R Mamaroneck, NY 10543-3701

    • Stylewe

      Private Address Fairfax, VA 22032

    • StyleWe

      4936 McFarland Dr Fairfax, VA 22032

    • Stylewe

      14145 Proctor Ave STE 2 La Puente, CA 91746-2841

    Customer Complaints Summary

    • 90 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from the Company StyleWe on April 26, 2023. I received the clothing that I ordered within ten days. I liked one top that I kept. The other four items I ordered either did not fit, or I didn't like them. I requested a return and refund minis the shipping. The company told me I would hear from them within 24 hours. StyleWe said they would send an email to me with the return information and address. It is three months later, and I still haven't received an email. The company has no address listed on their website. I can't find an address or telephone number. I tried the online chat, but I just got a digital response telling me they would send me an email within 24 hours. Three months later and I am still waiting for that email. I would like my money back. I would love to return these four items of clothing. Is this a legitimate company or have I been scammed? I check my email and spam folder every day, still no email. I want other buys to beware.

      Customer Answer

      Date: 08/31/2023

      Better Business Bureau:

      At this time, I have not been contacted by Stylewe regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/31/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 7/17/23 Order was shipped on:7/18/23 Amount of purchase: $31.67 I followed the customer return instructions but was given the run around i.e incorrect order number, zip code, although information was correct. I was also unable to reach them via customer service number.Recording requested that I pay a fee to be routed to someone for assistance.

      Customer Answer

      Date: 08/26/2023

      Better Business Bureau:

      At this time, I have not been contacted by Stylewe regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:07/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COMPANY SENT THE WRONG SIZE. I HAVE BEEN TRYING TO CONTACT THEM FOR THREE WEEKS. THE ***** NUMBER I WAS GIVEN NO LONG EXISISTS. **** TRACKING NUMBER **** **** **** **** **** **** **. IF YOU GO ON LINE TO COMPLAINTS, IT'S THE SAME THING I AM DEALING WITH. THERE IS NO WAY TO CONTACT THIS COMPANY. I WANT TO RETURN THE SIZE SMALL FOR AN EXTRA LARGE, OR MY MONEY REFUNDED

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $200 worth of merchandise and it was shipped and returned to sender due to undeliverable address because the merchant shipped **** and not **** I contacted the company and they said the clothing was thrown away and I couldnt get my refund. They offered a 30% refund, equaling $60. I didnt respond because of the feeling of being helpless. I paid via Klarna. So my bank could not help me. This company is a scam!

    • Initial Complaint

      Date:06/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made three purchases in late April/early **** Each transaction had multiple items. I have received most of the items. Several did not fit. I followed the directions on the website to initiate a return. The website says to fill out a ticket, provide my email address and order number(s) and I will receive a return slip within ***** hours. I have done this for each transaction multiple times starting in April thru May and June. I have yet to receive a reply. The site instructs me to check spam. I have done that and continue to see sales and other promotional emails from the business but nothing in order to return my items so I can get a refund.

    • Initial Complaint

      Date:06/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 19, 2023 I ordered ladies' wear from this company and I have been trying to return several items that doesn't fit and have been given the most possible obstacles in trying to make my return. It seems as though the intention is to make it pass *********************** not to be able to return. I only want to return the items that doesn't fit not the entire order.I would sincerely appreciate your help.

    • Initial Complaint

      Date:06/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told I received my merchandise that I have not received and I am unable to get a response. It has been over a month. Terrible.

    • Initial Complaint

      Date:05/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is dishonest. They use great photos of clothing but when the item arrives it's not as described on the website and their sizes are completely wrong. I didn't receive an order confirmation so I had to reach out via chat to get that information. The item I got was an adult XL but it was cut so small with a hole for your neck that an adult can't fit their head through. This obviously doesn't fit and when I tried to return this, they say they'll send me return instructions, address, label, etc.. but they did not. I ended up cancelling two of the items in the order since they weren't going to be sent in a timely manner. They said they cancelled the order and will refund me but never did. This was all on Chat transcript so I disputed with the credit card that I used. The credit card company only gave me a partial refund for items that weren't sent but they said the merchant won't refund me for the one item I can't return even though I've tried multiple times. I've tried returning the top that doesn't fit using StyleWe's own instructions but it says the order number and email doesn't match. This is the order number their customer service rep gave me from using my email to look up. So if my email and order number matches and works for them when I chat with them but doesn't match when I try to return it, it means I can't ever return the item and I'm now out of the money I paid for a top that doesn't fit and is not as described on the website. Everyone can see from all the other complaints on here that this company clearly isn't trustworthy. They sell things that aren't as described which is false advertisement. They also make it impossible for you to return anything and get your money back. This top doesn't fit, I don't want it and I still want to return this top and want a refund of $44.03.

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clothing was purchased March 12, 2023 order #***********. totaling $131.66. I requested a return authorization on April, 11th, 14th, 16th and 17, 2023, but never received a response from the merchant. The merchant told my credit card company they sent the return authorization on April 18, 2023.This information is not true, the only thing I've received is sale advertisement sent to my email at *****************

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** attempted to return purchased items. They have not provide a return address or authorization as stated in their return policy. This company is totally fraudulent in their sales practices. I quickly learned I was duped when I attempted to return the unwanted items. Something needs to be done about this company. I dont know where else to turn, butfo Stylewe needs to meet Karma head on.

    Stylewe is NOT a BBB Accredited Business.

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