Complaints

This profile includes complaints for Power Motors East's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Motors East

  4950 Sunrise Highway Massapequa Park, NY 11762-2904

  
• 

  Power Motors East

  4950 Sunrise Highway Massapequa Park Bar Harbor, NY 11762

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently was in the market to get my girlfriend a X6M competition to match with my M5 competition and I scheduled an appointment with this dealership. I found a nice package matching my m5 color scheme but found out this place is a complete scam. I scheduled an appointment to the dealership and when I walked in no one greeted me. I had to find my own sales associate and they all seemed to be very rude. The car was listed for ******. Before finding out about the additional prices that tag along, I asked if we could negotiate the price due to the fact that its been at the dealership for so long. The manager came to me and very rudely stated he will not reduce the price on the car and that I could go elsewhere. Not too sure if he was too fond of people with my skin color based off of how he spoke to me. I then tried to speak to the same manager regarding if they have any dealer fees. He didnt want to answer me and got a sales person to speak to me. I had to ask the sales person about 5 times before he gave me a concrete answer as too how much their dealer price was and it was a completely scam. After charging for a low **** (which all BMWs have a tracking app available for free) for $2000, a warranty that we must take for $5000 (which the car still has factory warranty on) and a $3000 deposit.Out the door they wanted $75000 before taxes for the car that was listed for $******. For someone that has perfect credit and a high 6 figure income this was a very funny joke to me. I drove a total of 3 hours to buy the car and I learned it was a scam

  Business Response

  Date: 03/01/2025

  We operate a high volume dealership located in ***************, **, it is our intention to cater to every customer but sometimes it's challenging. Each customer is treated equally and respectfully regardless of race, creed, color or gender. On the day the consumer visited our location we had a busy showroom and he did have to wait for a short while before he was assisted. After looking over the vehicle the consumer made an offer that was $5000 less than our internet special of $63,500. We kindly declined his offer he was told in these exact words "Go Shop, go shop around to see if you can find one cheaper" He stated that there was by his home that was listed a lot cheaper and was told that maybe he's better off buying that one. The vehicle the consumer came in for was a 2021 *** X6M COMPETITION, equipped w/ ****** & ******* Stereo, Air Suspension, Competition Pkg & Driver Assist Pro Pkg. JD Power wholesale book value is $77,225 and JD Power retail value is $87,175.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a car from this dealership in October 2023, a *** M440i with ****** Miles listed, a month after i bought the car i received the title in the mail stating the car had ****** miles, gave the dealership a car, they told me to bring in the title and theyll resolve this issue for me within a month or two, after bringing in the title, and after calling everyday for the next 4-6 months, i still havent received a title and when i call the dealership they just string me along and tell me another month, another week, they state that the *** made a mistake but when *** makes a mistake they fix it within 3 months, i am now stuck with the car unable to sell it while it is losing value and i am losing time, im getting married in the next coming year, so every ***** that the car loses is extremely valuable to me, please if youre able to help me resolve this issue i would highly appreciate it

  Business Response

  Date: 10/29/2024

  Good Afternoon, 

  We have been in communication with this customer. The paperwork was originally sent to *** back in May 2024, shortly after receiving it from the customer. He did not send it back immediatly after receiving it as he stated. 

  The paperwork that was sent back in May, was made invalid due to ***** **** applying for a duplicate title, voiding the old title that was sent in for correction. 

  He did not reach back out to us, until early October when he called to make us aware he applied for a duplicate. We told him that since he applied for the duplicate, it voids out the previous title and he needs to send us the most recent original. 

  We sent him a pre-paid ***** label to send us the new title, and since then the paperwork has been re-processed and sent to ****** for correction on 10/28/24.

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  Good Afternoon,
  
  I would like to clarify some key points regarding the timeline of events, along with how this situation has affected me.
  
  I received the title in mid-December, and it had a mileage mistake. I immediately contacted the dealership and returned the title to them within a week for correction. However, after they received the title, they began dodging my calls. In mid-January, they informed me that the title had been sent for correction and that it would take 30 days.
  
  After multiple attempts to contact the dealership, they finally responded in mid-May, claiming that the title was sent for correction in May and that it would take an additional ***** days. When I contacted them again at the end of July, they were once again dodging calls. In mid-August, they assured me the corrected title had been issued and that I should receive it soon. Despite this assurance, I had no updates in August or September.
  
  Each time we managed to reach someone at the dealership, they would push us off, saying the previous person we spoke to was no longer with the company, or that they were unaware of the situation and would need more time to investigate. This pattern of evasiveness occurred repeatedly, contributing to the significant delay in resolving the issue.
  
  In October, after growing frustrated with the dealerships continued lack of communication and progress, I decided to order a duplicate title from the **** Since, according to the dealership, the corrected title had been sent to the *** in May, I assumed it would have been processed. Unfortunately, when I received the duplicate title, it still contained the same mileage error. When I informed the dealership, they attempted to blame me for ordering the duplicate title, even though I only did so after waiting more than four and a half months since they claimed it had been sent for correction.
  
  This situation has not only caused significant inconvenience but has also impacted warranty issues with the manufacturer. The incorrect mileage on the title shows ****** miles instead of the correct ****** miles, as outlined in my finance agreement with ***********. Because of this, the vehicles warranty coverage is now in jeopardy, potentially invalidating claims that would have been covered had the correct mileage been reflected.
  
  Additionally, the depreciation of the vehicle has been negatively affected. The discrepancy in mileage significantly reduces the vehicles value, leading to a loss in equity and resale value. The ongoing delays and lack of resolution from the dealership over the course of almost a year have led to concerns that this may be a sign of fraud, as the issue has been dragged out without a clear solution, despite multiple reassurances and excuses.
  
  This matter is affecting both the financial and practical aspects of owning this vehicle, and I urge for a swift resolution.
  Thank you for your attention to this issue.

   

  ***** ****

  
  
  
  
   
  

  Business Response

  Date: 11/20/2024

  Good Evening, 

  *** ***** paperwork was submitted the first time to *** in January 2024, when he first sent back the title. The original turn around time of 30 days was given because that is a average turnaround time for duplicate titles. However, due to human error, there was a mileage disc***ancy due to a typo which requires more time to look into. 

  The paperwork that was sent in was missing a document, so it was rejected and sent back. It was re-submitted to *** May 1st. After *** **** ordered a duplicate title, it automatically voids the previous title which was previously explained to him. 

  I followed up with DMV title bureau on 10/30/24 and they were currently working on paperwork that was received on September 9th.  We did not recieve *** ***** new title until Mid-October. His new title was then re-submitted on 10/24/24 VIA ****** tracking number: ************. The *** that I spoke with at ************ advised me to allow another 6-8 weeks for the title to be processed. Unfortunatly, there is no expedited service for mileage disc***ency titles, so there is no other option other than to wait for ************ to issue the title. 

  There is no current record of any mile disc***ancy for this vehicle on Carfax and after following up with a *** dealer and checking the vehicles warranty status, the vehicles warranty has not been affected. 

  Please allow us the time quoted from NYS DMV to produce a title and get this taken care of. 

  Thank you. 

   

   

• Initial Complaint

  Date:10/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09-25-24, I purchased an Inifiniti Q50 from Power Motors East used car dealership. The car was advertised on their website and other used car sales websites for $20,900. Traded my 2007 ****** Maxima ($3,500 as per dealership trade-in value), and also made a downpayment of $3,200. On the day of purchase, I did not do my due diligence to carefully go over the numbers while signing the documents because I was extremely tired after completing a 15 hrs work day and was suffering with a headache as well. The following day after reviewing the sales contract, I noticed that the sale price of the car was listed at $29,000 instead of the advertised price of $20,900. I contacted the dealership and alerted them of the discrepency. A few days later, I went back to the dealership and spoke with ***** **** and ****, who both stated I agreed to the $29,000 sales price. That was never the case, we had a back and forth discussion in regards to the trade-in value of my the 2007 ****** Maxima, but not the sale price of the Infiniti Q50.

  Business Response

  Date: 10/29/2024

  On Sept ******* **** ******** purchased a 2018 Infiniti Q50 Vin: *****************, with full knowledge of pricing as itemized on executed purchase agreement.  The consumer returned the following day to review his purchase agreement & products that were purchased.  At that time the customer went over his selling price, the amount financed, down payment & trade. After meeting with our manager **** the consumer was satisfied with the pricing and did not express any further concerns. 

  
  We respectfully request that this complaint be closed by your offices.
  Thank you for your cooperation and courtesies.
  

  
  

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As per Power Motors East disclaimer, The advertised price does not include tax, title, registration, tags, finance charges, documentation to the vehicle. Please note that the internet special pricing reflects a partial down payment of $3,199 or trade in equivalent. Having stated that from their disclaimer, this is my calculation to show the discrepancy.

  1). $24,000-$3,199=$20,900 advertised internet special pricing (made a down payment of $3,200)

  2). $20,900+$5,978 (dealership fees, safety inspection, LoJack, service contract, title) = $26,878

  3). $26,878+$2,319.57 (Nassau County sales tax) =$29,197.57

  4). $29,197.57-$3,500 (trade in value for my the 2007 ****** Maxima) =$25,697.57 (the amount that should be financed)

  As per Power Motors East invoice, the initial price of the car was $29,000. Went back the following day to inquire about the discrepancy and the first question I asked was, if I purchased the car based on what was advertised, why is the invoice reflecting an initial price of $29,000 instead of $20,900 as advertised and all criterias were met (please see attachment)?

  5). Amount financed as per Power Motors East invoice $30,969-$25,697.57 (my calculation)=$5,271.43 (which also includes a difference of $371 in collected sales tax)

  The resolution I am requesting is simple, refund the difference in the sales tax collected, and correct the discrepancy in the calculation to reflect updated/correct amount to be financed, minus the first payment that was made to ************** on 10-22-2024.

  As per Power Motors East claim that I agreed to the numbers, it is incredible and I opted to walk away and seek alternative options to resolve the dispute.

  As a side note, 3 days after purchasing the car, the check engine light came on and I immediately informed ***** ****. Took the car back to Power Motors East on 10-02-2024 as per their request, and as of today 10-29-2024, Power Motors East has refused to inform me of the specific nature that caused the check engine light to come on, where the car is being repaired, and the information required to activate the LoJack system on the car.

  **** ********
  
  
  
  
   
  

  Business Response

  Date: 11/15/2024

  As per the consumer's itemized signed bill of sale attached the selling price is $23,709.00 along with the aftermarket products that the consumer purchased at time of sale. 
             Sale Price: $23,709.00
                 ** ****:   $1,299.00
             Converter Protect:   $1,995.00
       Paintless Dent Repair:      $799.00
          Autocare Car Wash:       $199.00
       Polysteel Paint/Fabric:      $999.00
                                    Total     $29,000.00

  
  Please see attached signed itemized bill of sale, along with supporting docs. We respectfully request that this complaint be closed by your office.
  
  
  Very truly yours,
  
  ******* *****
  

  
  

  Customer Answer

  Date: 11/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   In my last correspondence relating to the second option, my request is for the numbers on the loan to be restructured and a refund issued. And just to reiterate this one point, ask Power Motors East to itemize each charge on the sales invoice and state what they represent.
  
  1). Initial cost of the vehicle before sales tax
  
  2). List Dealership fees
  
  3). List the amount of down payment 
  
  4). List the title fee
  
  5). List the *** safe inspection fee
  
  6). Nassau County sales tax
  
  7). Trade-in value of the 2007 ****** Maxima
  
  8). List the amount to be financed based solely the information requested in numbers 1-7. Thank you for your assistance in the matter.
  
  
  
  
  
  
  
  Regards,
  
  **** ******** 
  
  
  
   
  

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a truly disheartening experience purchasing a used Jeep SRT 2017 from Power Motors East. I feel compelled to share my story in order to warn other potential buyers about the false claims made by this dealership regarding vehicle condition and inspection. Despite their assurance that their vehicles undergo a comprehensive 164-point inspection and maintenance process, my own disappointing experience proves otherwise.First and foremost, within a mere three days of owning the vehicle and driving less than 300 miles, the transmission failed completely. This unexpected and highly frustrating failure left me stranded and unable to enjoy my new purchase. It was a glaring example of how the dealership's claim of excellent condition and rigorous inspection fell short.To make matters worse, it quickly became apparent that the Jeep had other significant issues. The fender liner was haphazardly secured with zip ties, and the side skirts were barely hanging on, also only held in place by these flimsy ties. This shoddy repair work was not only unsightly but also indicative of poor maintenance and lack of attention to detail.Moreover, during the inspection conducted by Power Motors East, they failed to notice or address a cracked windshield washer fluid reservoir. As they filled it up, the fluid leaked all over the floor. This not only created a mess but also highlighted a clear oversight on the part of the dealership during their supposed comprehensive inspection and reconditioning process.Additionally, my vehicle had oil leaking out of the oil catch can, which further highlighted the lack of attention given to necessary repairs and maintenance. It was evident that Power Motors East had not fulfilled their responsibility to ensure the vehicle was in good working order before selling it.In conclusion, my experience with Power Motors East and their false claims of a thorough inspection, reconditioning, and maintenance process was deeply disappointing. I urge other buyers to be cautious when dealing with this dealership. Conduct your own thorough inspections, request maintenance records, and consider having an independent mechanic examine any vehicle before making a purchase.It is distressing to have to deal with the embarrassment and frustration that comes with purchasing a vehicle in such poor condition. I hope my review serves as a cautionary tale and helps future buyers make more informed decisions when considering a purchase from Power

  Business Response

  Date: 10/30/2023

  *****,
  
  You purchased a vehicle from Power Motors East May 2022 so to say you "recently" had a truly dishearting experience is misleading. The 2017 Jeep SRT was serviced at ******** Jeep which you're well aware of because you have a copy of your carfax.
  On our high end vehicles, we always make a conscious effort to service them at the dealer to assure that they are in perfect working order.Unfortunately, in your case after taking delivery of your vehicle you did experience a ****** issue which we jumped in & took care of immediately.There was some concern as to whether issue was due to driver error but either way,we did what we felt was right & had your truck towed back to ******** Jeep to have the ****** replaced at no additional cost to you.
  Additionally, your claims of the vehicle having a cracked windshield,leaking oil catch can are false. If the windshield was cracked, the vehicle would not pass ************** Inspection. What you're also leaving out is that you had the vehicle checked out at ************** Chrysler in June of 2022 and none of these alleged issues were present. I'm unsure of what your intention truly is writing a review a 1 1/2 years after you purchased the vehicle.
  We encourage reviews good, bad or indifferent! All we ask is that they be truthful.
  We at Power Motors East do a complete Pre delivery inspection on all our vehicles and customers are more than welcome to have the vehicle inspected by their trusted mechanic within a reasonable distance from our location.  

  Customer Answer

  Date: 11/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Owned multiple cars on powertrain for over a decade so nice try with the user error jab its a failure you know what you sold me! The vehicle also had a false carfaxs report with frame damage to the vehicle inspected through my personal mechanic car wasn't inspected by riverhead dodge at all only for the transmission issue that you told me to go to a local dealership( had them do a oil change there just to be safe from the shoddiness ive already seen owning the car) also said cracked windshield washer fluid reservoir  not windshield. I replaced the parts and brought it up when transmission was getting fixed stated a lot of issues on phone i wanted fix just to get brushed off when I received the vehicle and inspecting that they werent done also was told i got a new transmission and its perfect to find out they slapped a used one in just to have overheating problems again because of faulty torque converter that wasnt replaced rather dealing with your company ive  fixed the vehicle myself the right way stop lying to people about your inspection process cause its false advertising specially with these high end vehicles that your company doesn't know how to maintenance theres a reason your dealership isnt affiliated with a dealer brand anymore 

    

  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8, 2023 I bought a Dodge Durango from power motors east, I paid $43,800 When I got in the ******* to leaving the dealership the stop/ start system show problems in the dashboard. I told the salesman and the manager they say bring it back tomorrow will take care of it. I went back 2 time never fixed it, the last time I went back to the dealership they send me to their local mechanic which they couldnt fix the issue, I told the dealership to stay with the vehicle and call me when it was fix they say no, will call you when we get an appointment to get fix ** still waiting on that call. I contact the dealership because a week went by and didnt heard anything from them they said oh you bought warranty take it to the dodge dealership. I should have to use my warranty they sold me a vehicle this problem Stating that they would take care of it the next day because it was late at night and the mechanic was close.

  Business Response

  Date: 08/08/2023

  On June 8th ***************** purchased a 2021 Dodge Durango RT, prior to leaving ************ stated that there was a message on his dashboard that read Start/Stop system Unavailable. Being that it was late in the evening, we asked ************ if he would be able to return the following day so we can address the issue, which he agreed to. Upon his return the shop tested the auxiliary battery which powers the start/stop function and the readings came back good. The mechanic suggested clearing the message & having the customer drive the vehicle to see if the message comes back. This was explained to ************ & he did just that. A few days later we were informed that the message has come back on & he will be bringing the vehicle in for it to be looked at. Once the vehicle returned the 2nd step was to replace the start/stop battery which we did. Im unsure as to why ************ assumed nothing was done being that he was present when the auxiliary battery was being replaced. 
  
  
  ************ was instructed by the mechanic shop that if the message comes back that his vehicle maybe in need of an update & he should visit his local Dodge dealer being that they have the proper software to do so. 

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership sold us a lemon vehicle. We had the vehicle for only less than a week and had major issues with itwhen we contacted them about the issue that same week they said it was out of their hands we then later on asked for a repair order form and they claim they have the paperwork in storage and cant get it for us. Also the vehicle listing price was $49000 but then sold it to us for over $62000. They also asked us to put down 18k but when signing the paperwork they asked for 23k

  Business Response

  Date: 07/13/2023

  The statement made by ********************************* is inaccurate, the vehicle they are referring to has physical damage caused by a possible road hazard while it was in the customer possession. ***************************** (Actual Customer) contacted me on July 22, 2022 with concerns about his suspension, after the customer described the issue he was having I requested he send me pictures (Attached). Once I reviewed the pictures and video that was sent it was obvious that the strut had physical damage, I then notified the customer that it was nothing I can do at this point because the part wasn't defective nor damaged at the time of delivery.  

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The vehicle did not get damaged in our possession of having it for 1 day. The following day(6/21/2022) after purchasing the vehicle we brought the vehicle to our mechanic shop to see if there is any issues with the vehicle because as we were driving it home it sounded off and thats when we noticed the suspension & strut was damaged prior purchasing. It is also the dealerships responsibility to fix anything that is wrong with the vehicle as long as its in the 2 week warranty of purchasing the vehicle and they turned down on helping.

  the attached images that the dealership sent was from my husband and it was not due to us having the vehicle in one day it was obviously on that vehicle for quite some time and was never fixed /changed.

  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  Date:08/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  car purchased June 13th for over $40,000!!. I am an out-of-state buyer and was assured tags and registration would be taken care of and charged extra for it. It has been almost 2 months and no sign of tags. The package was already mishandled and manager ************************* admitted to failing to mail out paperwork for over a month. When I call their branch and ask to be connected to *************************, the front desk says he is busy, even after calling 3-5 times throughout the same work day, which is unacceptable for management, also not call back after saying they will. I had to pay out of pocket for temporary tags which are expiring and again no sign of tags or proof of paperwork being mailed out with a simple tracking number. I was then promised reimbursement for costs associated with the delay, receipts were emailed 4 weeks ago, and no sign of reimbursement in the mail, which easily could be proven with a tracking number. I have started making payments on this car and still am not registered which has affected my business as I need a registered vehicle to be compliant with my job and honestly, compliant with THE **** This is ridiculous and an abuse of customers as I am an out-of-state buyer. Seeking immediate resolution or will pursue damages. I would not do business with this company, complete lack of care and disorganized after making money off your sale.

  Business Response

  Date: 09/02/2022

  Texas DMV is processing your paperwork to secure your plates & registration. We refunded your expenses upon receipt of your email dated 08/12/2022. We have no control nor do we assume any liability in regards to out of state delays. We have been in communication with you and relaying updated information regarding your transaction as soon as it becomes available to us. As soon as your motor vehicle transaction is finalized by the **** your plates and registration will be sent to you via Fedex.

   

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: It is clear that the business takes no responsibility for sending my paperwork out 30 days late, which is why the delay is more than the state allows, I have been in communication with the state and all issues are on the part of the dealership. Dealership sent partial reimbursement a month later after I had to call under a different name claiming to want to purchase a vehicle to get a call back from a lady ****** who has been helpful yes and the only person to communicate with me after TWO MONTHS of run around. This is not good business, and blaming the ************** when I have proof of failed and terrible communication with the dealership is complete lack of professionalism and care. May this be a warning for anyone trying to do business with them. 

  ****************************
  

  
  
  
  
   
  

• Initial Complaint

  Date:06/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24th, 2022 I made a deposit down of $500.00 for a vehicle that I ultimately decided not to purchase. He sent me a link of the receipt for the transaction the day of. Nonetheless, I texted him letting him know that I was going to back out of the purchase and if I could get my deposit back which he said was fully refundable. Two days past by after the transaction date and still did not receive the money back. He claims to have been busy so I filed a claim with **** of America and they temporarily give me the $500 that the dealership was suppose to refund me. On jume 8th, 2022 the bank takes back the $500 and I still to this day have not received my deposit back from the dealership.

  Business Response

  Date: 06/24/2022

  Attached, You will find copies of the customer's refund of deposit. The $500.00 deposit was credited back to his debit card on 06/18/2022.