ComplaintsforPower Motors East

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently had a truly disheartening experience purchasing a used Jeep SRT 2017 from Power Motors East. I feel compelled to share my story in order to warn other potential buyers about the false claims made by this dealership regarding vehicle condition and inspection. Despite their assurance that their vehicles undergo a comprehensive 164-point inspection and maintenance process, my own disappointing experience proves otherwise.First and foremost, within a mere three days of owning the vehicle and driving less than 300 miles, the transmission failed completely. This unexpected and highly frustrating failure left me stranded and unable to enjoy my new purchase. It was a glaring example of how the dealership's claim of excellent condition and rigorous inspection fell short.To make matters worse, it quickly became apparent that the Jeep had other significant issues. The fender liner was haphazardly secured with zip ties, and the side skirts were barely hanging on, also only held in place by these flimsy ties. This shoddy repair work was not only unsightly but also indicative of poor maintenance and lack of attention to detail.Moreover, during the inspection conducted by Power Motors East, they failed to notice or address a cracked windshield washer fluid reservoir. As they filled it up, the fluid leaked all over the floor. This not only created a mess but also highlighted a clear oversight on the part of the dealership during their supposed comprehensive inspection and reconditioning process.Additionally, my vehicle had oil leaking out of the oil catch can, which further highlighted the lack of attention given to necessary repairs and maintenance. It was evident that Power Motors East had not fulfilled their responsibility to ensure the vehicle was in good working order before selling it.In conclusion, my experience with Power Motors East and their false claims of a thorough inspection, reconditioning, and maintenance process was deeply disappointing. I urge other buyers to be cautious when dealing with this dealership. Conduct your own thorough inspections, request maintenance records, and consider having an independent mechanic examine any vehicle before making a purchase.It is distressing to have to deal with the embarrassment and frustration that comes with purchasing a vehicle in such poor condition. I hope my review serves as a cautionary tale and helps future buyers make more informed decisions when considering a purchase from Power

  Business response

  10/30/2023

  *****,
  
  You purchased a vehicle from Power Motors East May 2022 so to say you "recently" had a truly dishearting experience is misleading. The 2017 Jeep SRT was serviced at ******** Jeep which you're well aware of because you have a copy of your carfax.
  On our high end vehicles, we always make a conscious effort to service them at the dealer to assure that they are in perfect working order.Unfortunately, in your case after taking delivery of your vehicle you did experience a ****** issue which we jumped in & took care of immediately.There was some concern as to whether issue was due to driver error but either way,we did what we felt was right & had your truck towed back to ******** Jeep to have the ****** replaced at no additional cost to you.
  Additionally, your claims of the vehicle having a cracked windshield,leaking oil catch can are false. If the windshield was cracked, the vehicle would not pass ************** Inspection. What you're also leaving out is that you had the vehicle checked out at ************** Chrysler in June of 2022 and none of these alleged issues were present. I'm unsure of what your intention truly is writing a review a 1 1/2 years after you purchased the vehicle.
  We encourage reviews good, bad or indifferent! All we ask is that they be truthful.
  We at Power Motors East do a complete Pre delivery inspection on all our vehicles and customers are more than welcome to have the vehicle inspected by their trusted mechanic within a reasonable distance from our location.  

  Customer response

  11/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Owned multiple cars on powertrain for over a decade so nice try with the user error jab its a failure you know what you sold me! The vehicle also had a false carfaxs report with frame damage to the vehicle inspected through my personal mechanic car wasn't inspected by riverhead dodge at all only for the transmission issue that you told me to go to a local dealership( had them do a oil change there just to be safe from the shoddiness ive already seen owning the car) also said cracked windshield washer fluid reservoir  not windshield. I replaced the parts and brought it up when transmission was getting fixed stated a lot of issues on phone i wanted fix just to get brushed off when I received the vehicle and inspecting that they werent done also was told i got a new transmission and its perfect to find out they slapped a used one in just to have overheating problems again because of faulty torque converter that wasnt replaced rather dealing with your company ive  fixed the vehicle myself the right way stop lying to people about your inspection process cause its false advertising specially with these high end vehicles that your company doesn't know how to maintenance theres a reason your dealership isnt affiliated with a dealer brand anymore 

    

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• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 8, 2023 I bought a Dodge Durango from power motors east, I paid $43,800 When I got in the ******* to leaving the dealership the stop/ start system show problems in the dashboard. I told the salesman and the manager they say bring it back tomorrow will take care of it. I went back 2 time never fixed it, the last time I went back to the dealership they send me to their local mechanic which they couldnt fix the issue, I told the dealership to stay with the vehicle and call me when it was fix they say no, will call you when we get an appointment to get fix ** still waiting on that call. I contact the dealership because a week went by and didnt heard anything from them they said oh you bought warranty take it to the dodge dealership. I should have to use my warranty they sold me a vehicle this problem Stating that they would take care of it the next day because it was late at night and the mechanic was close.

  Business response

  08/08/2023

  On June 8th ***************** purchased a 2021 Dodge Durango RT, prior to leaving ************ stated that there was a message on his dashboard that read Start/Stop system Unavailable. Being that it was late in the evening, we asked ************ if he would be able to return the following day so we can address the issue, which he agreed to. Upon his return the shop tested the auxiliary battery which powers the start/stop function and the readings came back good. The mechanic suggested clearing the message & having the customer drive the vehicle to see if the message comes back. This was explained to ************ & he did just that. A few days later we were informed that the message has come back on & he will be bringing the vehicle in for it to be looked at. Once the vehicle returned the 2nd step was to replace the start/stop battery which we did. Im unsure as to why ************ assumed nothing was done being that he was present when the auxiliary battery was being replaced. 
  
  
  ************ was instructed by the mechanic shop that if the message comes back that his vehicle maybe in need of an update & he should visit his local Dodge dealer being that they have the proper software to do so. 

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dealership sold us a lemon vehicle. We had the vehicle for only less than a week and had major issues with itwhen we contacted them about the issue that same week they said it was out of their hands we then later on asked for a repair order form and they claim they have the paperwork in storage and cant get it for us. Also the vehicle listing price was $49000 but then sold it to us for over $62000. They also asked us to put down 18k but when signing the paperwork they asked for 23k

  Business response

  07/13/2023

  The statement made by ********************************* is inaccurate, the vehicle they are referring to has physical damage caused by a possible road hazard while it was in the customer possession. ***************************** (Actual Customer) contacted me on July 22, 2022 with concerns about his suspension, after the customer described the issue he was having I requested he send me pictures (Attached). Once I reviewed the pictures and video that was sent it was obvious that the strut had physical damage, I then notified the customer that it was nothing I can do at this point because the part wasn't defective nor damaged at the time of delivery.  

  Customer response

  07/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The vehicle did not get damaged in our possession of having it for 1 day. The following day(6/21/2022) after purchasing the vehicle we brought the vehicle to our mechanic shop to see if there is any issues with the vehicle because as we were driving it home it sounded off and thats when we noticed the suspension & strut was damaged prior purchasing. It is also the dealerships responsibility to fix anything that is wrong with the vehicle as long as its in the 2 week warranty of purchasing the vehicle and they turned down on helping.

  the attached images that the dealership sent was from my husband and it was not due to us having the vehicle in one day it was obviously on that vehicle for quite some time and was never fixed /changed.

  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  08/08/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  car purchased June 13th for over $40,000!!. I am an out-of-state buyer and was assured tags and registration would be taken care of and charged extra for it. It has been almost 2 months and no sign of tags. The package was already mishandled and manager ************************* admitted to failing to mail out paperwork for over a month. When I call their branch and ask to be connected to *************************, the front desk says he is busy, even after calling 3-5 times throughout the same work day, which is unacceptable for management, also not call back after saying they will. I had to pay out of pocket for temporary tags which are expiring and again no sign of tags or proof of paperwork being mailed out with a simple tracking number. I was then promised reimbursement for costs associated with the delay, receipts were emailed 4 weeks ago, and no sign of reimbursement in the mail, which easily could be proven with a tracking number. I have started making payments on this car and still am not registered which has affected my business as I need a registered vehicle to be compliant with my job and honestly, compliant with THE **** This is ridiculous and an abuse of customers as I am an out-of-state buyer. Seeking immediate resolution or will pursue damages. I would not do business with this company, complete lack of care and disorganized after making money off your sale.

  Business response

  09/02/2022

  Texas DMV is processing your paperwork to secure your plates & registration. We refunded your expenses upon receipt of your email dated 08/12/2022. We have no control nor do we assume any liability in regards to out of state delays. We have been in communication with you and relaying updated information regarding your transaction as soon as it becomes available to us. As soon as your motor vehicle transaction is finalized by the **** your plates and registration will be sent to you via Fedex.

   

  Customer response

  09/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: It is clear that the business takes no responsibility for sending my paperwork out 30 days late, which is why the delay is more than the state allows, I have been in communication with the state and all issues are on the part of the dealership. Dealership sent partial reimbursement a month later after I had to call under a different name claiming to want to purchase a vehicle to get a call back from a lady ****** who has been helpful yes and the only person to communicate with me after TWO MONTHS of run around. This is not good business, and blaming the ************** when I have proof of failed and terrible communication with the dealership is complete lack of professionalism and care. May this be a warning for anyone trying to do business with them. 

  ****************************
  

  
  
  
  
   
  

• Initial Complaint

  06/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 24th, 2022 I made a deposit down of $500.00 for a vehicle that I ultimately decided not to purchase. He sent me a link of the receipt for the transaction the day of. Nonetheless, I texted him letting him know that I was going to back out of the purchase and if I could get my deposit back which he said was fully refundable. Two days past by after the transaction date and still did not receive the money back. He claims to have been busy so I filed a claim with **** of America and they temporarily give me the $500 that the dealership was suppose to refund me. On jume 8th, 2022 the bank takes back the $500 and I still to this day have not received my deposit back from the dealership.

  Business response

  06/24/2022

  Attached, You will find copies of the customer's refund of deposit. The $500.00 deposit was credited back to his debit card on 06/18/2022.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩