Business ProfileforGallery Furniture

My husband and I are 80 years old, and we had a terrible experience with this store. I ordered on August 26, 2023 a couch and table and gave a $600, deposit. We go to ******* the end of October so had the sales manager, ***, write on my recept that if the furniture was not delivered by end of October he would refund my money. The furniture was supposed to be delivered the Sat. before that between 12 and 5 and we were to get a call one half hour before they came. It got later and later in the day and I kept calling the store because we had a committment at 5:30. They told me they had no way of contact the driver. *** said if we did not get delivery or call by 5:30 we should leave and they would deliver it in a few days. We stayed home till 5:50 and left. They claim they came at 5 to 6. When the second delivery came they had a love seat not a couch. At that point I asked for a refund. Spoke with a ******** who said they would not give the refund. she said we would discuss it when we returned. I also tried to contact ************** or ********************** the owners and ******** would not allow it. I told her at the very least to refund my money for the table which I no longer needed. When I got back I went to the store and spoke with *** in person. He did not care about his promises and deferred to ******** who did not budge. They delivered the couch and table today, June 8th. So I am stuck with a table I do not want. This experience caused us great anxiety. They should have given us the refund when the furniture did not come in time. They should never treat customers that way. I assumed wrongly that *** being the sales manager would uphold his word.I would recommend people go elsewhere for their furniture.

on 10/21/2023 customer was scheduled for delivery the delivery service arrived at 555pm the customer was not home. it was then rescheduled for the following tues, cust. refused delivery . customer then told us that they were going to ******* (snow birds) asked us to hold the delivery off until end of may early june. Customer was scheduled for 6/8/2024 and received all the merchandise that we stored no charge for 8 months. special orders are non cancelable or non refundable. gallery furniture has went above and beyond for this customer