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Initial Complaint
01/29/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am filing this complaint against A.G. Adjustments Ltd., which has repeatedly attempted to collect on a debt ($1,852.70) supposedly owed by my company. To date, the agency has provided no valid documentation or invoices to substantiate this debt (requested 30+ days ago). Additionally, the agency has failed to respond to any of my email inquiries regarding this matter. When contacted via phone, the agent attributed names and emails of persons NOT associated with the company, and then conveniently updated the file once advised of the ************* one at my company has ever made the charges they are attempting to collect. We have requested proof of the alleged debt multiple times, but the agency has been unable or unwilling to provide any documentation.I am requesting that A.G. Adjustments Ltd. cease all collection efforts related to this fraudulent claim and remove any negative or incorrect information of our company in association with this debt. I also expect a written confirmation that the matter is resolved and that no further attempts to collect will be made.Thank you for your prompt attention to this serious issue. If this matter is not resolved expeditiously, I will consider pursuing additional avenues to protect my company from further harassment and misinformation.
Business response
01/30/2025
Good Afternoon,
Please note, upon your request as of January 27, 2025 for the documentation, our office had requested copies from our client. The documentation has now been received. Please see attached for your review and contact our should you have any further questions. Thank you.
Initial Complaint
01/15/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to dispute a fraudulent debt collection claim placed by *** on behalf of ******. I had a mutual cancellation of my Zillow account due to poor service, false leads, lack of support from the assigned account manager, and overall dissatisfaction. This cancellation was agreed upon mutually, and no further obligations were discussed or agreed to.Despite this, Zillow has acted in bad faith by reporting a collection to my credit without proper verification. This action has caused my credit score to drop by 40 points, which is both unjust and unacceptable.I demand that this fraudulent collection claim be immediately removed from my credit report and that all records of this alleged debt be cleared. Such deceptive practices are unacceptable and reflect poorly on both Zillow and the collection agency involved.Please confirm in writing once this issue has been resolved.
Business response
01/16/2025
Good Morning,
We are forwarding your dispute information over to our client for review. At no time did *** report this matter to any credit bureau. Being you are disputing this issue and have a credit reporting issue not done by ***, this matter would need to be disputed and resolved with the creditor direct. Thank you.

Customer response
01/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: this company is doing a faudulent collection, neither they provide accurate information, trhey areliable responsible for their acts, my termination of contract was mutually agreed and zillow is not doing fraud since the mayority of agnts are canceling their services

[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ******
Initial Complaint
12/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to formally lodge a complaint against A.G. Adjustments****** regarding their continued harassment over a disputed debt. The company has been contacting me repeatedly via phone and email, alleging that I owe a debt of $3,644.80 associated with my former participation in the Zillow Premier Agent program.The claims made by A.G. Adjustments, **** are incorrect for the following reasons:I canceled my Zillow Premier Agent account and fully paid the associated balance on April 20, 2024. I have attached a copy of the invoice as proof of payment for your review.The amount they are alleging I owe, $3,644.80, is not accurate or reflective of my actual account balance at the time of cancellation.I have provided an invoice from ***************** which includes proof of payment explaining the error. A.G. Adjustments****** continues to contact me in a harassing manner. Their actions are causing unnecessary stress and are unprofessional, especially given the resolution of the matter months ago.I am requesting that the BBB take action to address the following:Cease all communication from A.G. Adjustments, **** regarding this alleged debt.Investigate their practices regarding debt collection, particularly their persistence in pursuing resolved debts.Ensure that my account is updated to reflect that no outstanding balance exists.I trust that the BBB will handle this matter promptly to prevent further unnecessary communication from A.G. Adjustments, ****Thank you for your assistance.
Business response
12/11/2024
Good afternoon,
Your dispute information has been received and has been forwarded to our client for review. The moment a response is received our office will respond accordingly. Thank you.

Customer response
12/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Customer response
12/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Thank you for following up regarding my complaint. Unfortunately, the issue remains unresolved at this time. They have not yet received a response from their client, which is preventing progress toward a resolution.

I kindly request that the complaint remain open until further communication is established and the matter is addressed appropriately.

Sincerely,

****** *****

Business response
12/16/2024
Good Afternoon,
As previously advised, we have requested a copy of the supporting documentation. Copies will be forwarded the moment they are received. Thank you.
Initial Complaint
11/04/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We are writing to express our concerns regarding a recent experience we had with AG Adjustments Limited (AGA) (acting on behalf of ***************, a former vendor of ours), during the months of September and October 2024.We initially engaged with ****** for IT work. Toward the end of our relationship, we received two invoices containing charges totaling $2,690.74 that we disputed. We contacted ****** directly on April 23, 2024, to inquire about and dispute the charges. We did not receive an adequate explanation for the charges, and when we contacted them a second time on May 7, 2024, we received no response. Weve not been able to reach anyone at ****** since.On September 19, 2024, we were contacted by letter by a K** *** from *** regarding an alleged past due balance from ******. Although the letter directed us to contact *** *** if we disputed the charges (which we do), the letter contained no contact information for *** *** or anyone else at ***, except an email for *************** and an address to which to direct payment. (The most recent letter is attached for your convenience.) We have sent multiple emails to *** *** at the *************** email address and have called AGA at the phone number listed on their website *************). The emails have not been responded to (or in one case was bounced back) and the phone answering system hung up on us three times without human contact. We continue to receive regular invoices from ***, all containing a threat that they will report our debt to credit reporting bureaus if we dont pay. We are frustrated both by our inability to engage with either ****** or AGA, as well as by what now seems like endless harassment. We appreciate the opportunity to voice our concerns to the BBB, and your efforts to ensure that consumers are treated fairly and respectfully in all dealings with businesses. If you need any additional information or documentation, please do not hesitate to contact me.
Business response
11/04/2024
Good Morning,
Your dispute information was received and forwarded to the creditor. Our file has been closed as disputed and no credit reporting was done. If you need anything further, please do not hesitate to contact our office. Thank you.

Customer response
11/04/2024
Better Business Bureau:

Thank you for your assistance in this matter. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *******
Deputy General Counsel
Initial Complaint
10/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company has been emailing, calling harassing me. I used Zillow Premier agent for one month. I sent the sales *** an email expressing that I was displeased and was not going to continue using Zillow. This was one year ago. Out of nowhere this collection agency is emailing and calling. I have no written agent or verbal agreement with Zillow. They threaten to attack my perfect credit history. On what grounds? Zillow told me this is the procedure if someone cancels by blocking the ** on file with them. I blocked my ** on file because I didn't want to get charged again. I told the sales *** at ****** and she never responded to my cancelation email. This company needs to be investigated for fraudulent delinquent accounts recovery processes. When I call the company the *** on the phone agreed that his company uses unscrupulous practices.
Business response
11/12/2024
Good morning *****,
Your dispute was noted on your file and your file has been closed. No credit reporting was done on our end by any means. If you need anything further, please do not hesitate to contact our office. Thank you & have a good day.
Initial Complaint
10/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have received several emails from AG Adjustments, who stated they were hired by ******** to collect a $14,000 debt that was already paid by this business below. When I received their correspondence, I informed them that the balance was paid in full to ******** directly.Initially, I had thought the balance was paid after they were hired and there was a delay in their information, but since it has been over one month I receive several emails and calls from this company, which is concerning for harassment. I also informed them the business location is wrong, the business moved over 2 years ago and the balance was paid in ******* this point I question if they even attempted to communicate with Allergan or if they are simply harassing businesses by pursuing balances that have already been paid.Dr ****** Integrative Family Health NP ****** ********************************* RE: ************ ********** AMT:$9,134.09 Dear Accounts payable,:Failure to comply with our previous demands will simply not make this account go away.The balance of $9,134.09, remains seriously past due to our client, ************ In order to avoid the embarrassment of legal action, payment must be made immediately.
Business response
10/24/2024
Good morning,
We are currently awaiting confirmation that payment has indeed been received by our client. All contact communication for *** ****** has been removed from our file. The moment payment confirmation is received our file will be closed. Thank you.
Initial Complaint
10/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company continues to contact me with different representatives about a debt that isnt valid, and the amount they claim doesnt even match the incorrect debt. Ive tried explaining the situation to one of their representatives twice, but they refuse to acknowledge my dispute. Ive provided all the necessary proof, but it seems like theyll pursue any case regardless of its legitimacy.
Business response
10/04/2024
Please see the attached documentation supporting the matter placed for collection which includes a personal guaranty on file. We have been attempting to rectify this matter amicably before placing with local counsel. If you wish to resolve without counsel employment. Our office must be contacted to secure a repayment arrangement. Thank you.
Customer response
10/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have disputed this claim multiple times, and they have repeatedly failed to respond, especially on 09/09/2024. Below are the reasons for my disputes:

The pharmacy was sold in May 2024, and the **** agreement should have been terminated at that time. Any negative remittances from the *** should have been directed to me, rather than being handled by the ****.
I should have been informed of these negative remittances during the sale process. It is not appropriate to apply my personal guarantee at your discretion. Furthermore, when the agreement was terminated, did your company, as the ****, hold any funds from my account for 90 days?
Even if all other matters were correct, the amount they submitted to you, $22,859.76, is inaccurate. They had already reduced it to $17,664.36. Now they sold this to a credit debt collection agency for $22,859.76

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *********

Business response
10/24/2024
Good Morning,
Your information has been forwarded to our client for review. The moment a response is received we will respond accordingly. Thank you.
Initial Complaint
09/19/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A.G. Adjustments continues to try to collect an invalid debt against me which was incurred by a company with whom I have no relationship of any kind: Zihaam Fashion. I have provided AG Adjustments with the articles of incorporation of the debtor, Zihaam Fashion, from the Ohio Secretary of State website, to demonstrate that I have no relationship of any kind with the debtor, but AG Adjustments continues to harass and threaten me.
Business response
09/24/2024
We sincerely apologize *** any inconvenience this may have caused. All Mr. ********* information has been removed from our system. Also please note that at no such time was any credit reporting done. If there are any further concerns, please do not hesitate to contact our office. Thank you.
Initial Complaint
10/11/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Billing/ Collection issues I made payments to AG Adjustments on 9/7,9/12,and 9/22 to close my account with ******************************* I checked my S-W account and it showed no payments applied from AG Contacted AG and was told it would take a week to clear payment and close the account .a week later it showed a $150.00 payment applied 9/25 I contacted AG 10/6 and was told the problem was with S-W .contacted S-W gave them conformation numbers AG told them the second payment was never made .Got an email reply from AG telling me that SW told them the 3 rd payment was made directly to S-W and my problem was with them ,which I replied with conformation of the payment to AG To date AG has not replied to me and not resolved this matter with ******************************* They seem to be withholding the last payment which was made and confirmed by AG 9/22
Business response
10/19/2023
All payments that are received by AG Adjustments are applied to an account. ******************** reflects a zero balance. AG Adjustments remits funds to our client in accordance to the agreement we have on file with our clients.
We have confirmed that all monies have been received by our client.
Initial Complaint
10/11/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This collection company has been harassing me for a debt that isn't even a correct debt. They've emailed me 6 times and I just received a letter today. They have been threatening me with legal action and telling me if I'd like to avoid further embarrassment in court to pay my debt. This debt shouldn't even be in collections and noone is listening to me. *********************** is apparently in charge of this account but when I call to speak with him I either get hung up on or am treated very rudely by the person on the other end of the phone. They've been harassing me for almost 2 weeks now and keep demanding a payment that isn't even correct.
Business response
10/13/2023
Please review the attached documentation that substantiates our client's claim. As evident from the documents, when a claim is assigned for collections, collection fees and interest become applicable. Sequential ******* notices are dispatched until a mutually agreeable payment arrangement is reached. The email in question was generated prior to the presentation of the settlement offer. We would like to inform you that our client has since accepted the settlement offer. It is essential to emphasize that our client explicitly maintains the right to pursue additional fees if ****'s Caf expresses interest in conducting business with them in the future. Thank you for your attention to this matter.
Customer response
10/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************

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