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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Billing/ Collection issues I made payments to AG Adjustments on 9/7,9/12,and 9/22 to close my account with ******************************* I checked my S-W account and it showed no payments applied from AG Contacted AG and was told it would take a week to clear payment and close the account .a week later it showed a $150.00 payment applied 9/25 I contacted AG 10/6 and was told the problem was with S-W .contacted S-W gave them conformation numbers AG told them the second payment was never made .Got an email reply from AG telling me that SW told them the 3 rd payment was made directly to S-W and my problem was with them ,which I replied with conformation of the payment to AG To date AG has not replied to me and not resolved this matter with ******************************* They seem to be withholding the last payment which was made and confirmed by AG 9/22Business response
10/19/2023
All payments that are received by AG Adjustments are applied to an account. ******************** reflects a zero balance. AG Adjustments remits funds to our client in accordance to the agreement we have on file with our clients.
We have confirmed that all monies have been received by our client.Initial Complaint
10/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This collection company has been harassing me for a debt that isn't even a correct debt. They've emailed me 6 times and I just received a letter today. They have been threatening me with legal action and telling me if I'd like to avoid further embarrassment in court to pay my debt. This debt shouldn't even be in collections and noone is listening to me. *********************** is apparently in charge of this account but when I call to speak with him I either get hung up on or am treated very rudely by the person on the other end of the phone. They've been harassing me for almost 2 weeks now and keep demanding a payment that isn't even correct.Business response
10/13/2023
Please review the attached documentation that substantiates our client's claim. As evident from the documents, when a claim is assigned for collections, collection fees and interest become applicable. Sequential ******* notices are dispatched until a mutually agreeable payment arrangement is reached. The email in question was generated prior to the presentation of the settlement offer. We would like to inform you that our client has since accepted the settlement offer. It is essential to emphasize that our client explicitly maintains the right to pursue additional fees if ****'s Caf expresses interest in conducting business with them in the future. Thank you for your attention to this matter.Customer response
10/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
07/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I deal with Barracuda but are not in arrears, as verified by phone with agent. I believe someone is phishing or may have used my information to incur a ***** The websites in the email are real but the debt is not.Customer response
07/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,This has been resolved and completed
*******************************
Initial Complaint
06/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
AG Adjustment is attempting to collect a payment that has already been paid. I told AG Adjustments that the account had been paid in full.I contacted the vendor (Quill) who confirmed that our account was paid in full on 4/28/23. They said they would inform AG Adjustments of the error.I received more requests for payments on 5/12 and 5/25.On 5/26 I emailed a screen shot of the check showing payment in full to AG Adjustments. I called the vendor (Quill) again. They said this should not be happening. They promised to escalate my concerns and that it would be taken care of within 72 hours.On June 1st I received another email from AG Adjustment threatening to report to the credit bureau. I called the vendor (Quill) again to see if they had been successful in telling AG Adjustments that our account was paid in full. They said AG Adjustment has everything to close the file. They said my only other recourse is to file a claim with BBB.I emailed AG Adjustments and called and left a message saying that the vendor had contacted them giving them all they needed to close the file and reminding them that I had also sent them a screenshot of the cleared check as proof of payment.I told them that I would file this complaint if I had not heard from them before Friday as promised on their message machine.The resolution I am seeking is for them to acknowledge I do not owe this debt. That it had been paid in full to the vendor. I want the file closed.File #*******-AGA Thank youBusiness response
06/05/2023
Good afternoon,
We were advised by our client on May 26, 2023, that they had indeed received payment in full on this file. The matter has now been closed as paid in full.
Thank you.
Customer response
06/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We have had such a difficult time with AGA closing out our balance. First, we had to request an invoice from them so that we could actually pay the amount due. After repeatedly asking for a correct invoice, ******************* still sent us the incorrect invoice. After finally receiving the correct invoice, we sent payment, but then they came back and said we needed to pay more, which was then a whole other battle of getting the next invoice. We have been going back and forth with him since before January 2023 and are still continuing to get payment notices, when we have provided payment. He has been less than helpful and we don't really know what to do. I can't find any other emails for AGA, so I don't know who else to contact to get this resolved.Customer response
06/02/2023
Better Business Bureau:
I have discussed with the Director of Collections at AGA and he has resolved the matter.
Sincerely,
*************************
Initial Complaint
03/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On March 8th I received email notification that I had a collection from primo water (a separate complaint filed same day 3/8). A part of the collection is for equipment they never came to pick up of which they said they would. The collection company said they'd settle with me and remove the equipment charge if I paid the service charge and fee. I didn't agree with the service charge but they have this listed as my works account and that is not correct either (I feel like it's bullying by threatening my employment this way). Today 3/15 the creditor has now sent another invoice saying I owe for the equipment still, of which she said it would be settled for the previous payment of $83. That seems like a scam and extremely distrustful as I was told the debt was settled.Business response
03/16/2023
Good afternoon,
We did receive a return call March 8th regarding a commercial placement under the name of Lyon ********************* AG Adjustments accepted a payment in the amount of $83.62 to close the account out of office. We have sent notice to our client with a request that equipment needs to be picked up. AG Adjustments has not reported any negative remarks to any of the credit bureaus. At this time, our file is closed. If we can be of any further assistance, please let us know.
Thank youCustomer response
03/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I was told previously that this account was closed and yet on March 15th I received another invoice dated March 15th saying that now I have an account for the amount of 712 open with 234 due. I will not consider this complaint resolved until I have something in writing from this company stating the account is closed. It also needs to be in the name of ************************* not **** ************ Services as this account was never opened under the name of Lyon ************ Services that was just the delivery address.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
03/28/2023
Good afternoon,
Please note, your account has been closed out of our office as previously advised. This is in regards to account number is *******, AGA file # ******* placed in our office. With regards to another letter being received, *** has not sent any additional letters regarding the account placed. We suggest you contract the creditor directly or the contact the party on the letter you received. Our client has stated that the account was set up as a commercial account and this is why the name on the account reflects is Lyon ************ Services. *** does not handle any consumer matters.Initial Complaint
11/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In accordance with the Fair Credit Reporting act. The Truth in Lending Act is intended to inform consumers about the cost of credit act. The Truth in Lending Act is intended to protect consumers against abuse and deceit by creditors and I have been abused and deceived so be it.Fact, Affiant is aware and has proof in attachment labeled as exhibit A that sxample A.G. ADJUSTMENTS, **** is in violation of 15 USC 1692.(C)(A). A debt collector may not communicate with a consumer in connection with the collection of any debt.Fact, Affiant is aware and has proof in attachment labeled as exhibit A that sample A.G. ADJUSTMENTS, **** is in violation of 15 USC 1692.(B)(5). Not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the sampleA.G. ADJUSTMENTS, **** is in the debt collection business or that the communication relates to the collection of a debt. Fact, Affiant is aware and has proof in attachment labeled as exhibit A that Sample A.G. ADJUSTMENTS, **** is in violation of 15 USC 1692.(D(2). The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader.Business response
11/17/2022
Good afternoon,
Thank you reaching out to us. As you are aware, AG Adjustments is a 3rd party collection agency that does not handle consumer debt. We have reviewed our data base against ******* ****** *** and we no record of any such file. However, we where able to find an account under the name ****** **** *** which is a commercial debt for the creditor Uline Shipping supplied. Please see the attached invoice that remains unpaid.
In reviewing the documentation that was supplied in this compliant we are at a loss why a bank statement that does not have AG Adjustment on it is being supplied.
Thank you,Initial Complaint
08/24/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Company has sent several collection notices in regards to a loves fuel card. I have replied to this company several times informing them that there information is incorrect and that this account has been paid with a zero balance. I have also instructed them to contact loves to update their information. Company is very unprofessional and will not call. Continue to send harassing emailsBusiness response
08/24/2022
Please note, the payment that was made on 08.04/22 was not yet applied to the account upon placement. In the midst of attempting to confirm the payment was made, we have closed out our file. Thank you.Customer response
08/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
08/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
A.G. Adjustments *** is claiming I owe a debt of $223.80 however they have not showed verifiable proof that the debt belongs to me. According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), A.G. Adjustments *** required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for their reporting services could fax, mail or email in a fraudulent account. I demand to see verifiable proof from A.G. Adjustments *** (an original consumer contract with my signature on it) that you have on file for the account listed above. Their failure to positively verify this account has hurt my ability to obtain credit. Under the ***** unverifiable accounts must be removed and if you are unable to provide me a copy of verifiable proof, and you must not place this account on my credit reports. I demand that the following account be verified or A.G. Adjustments *** cease and desist all collection activities on this account.Business response
08/19/2022
Good afternoon,
Please note, this is the first request we have received for an invoice copy. We have requested a copy of invoice number ******** dated 03/28/22 in the amount of $223.80 and will forward a copy the moment it is received. Also please note, this is a commercial business to business transaction,so no consumer contract applies. Thank you. ...Initial Complaint
03/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company collects on fake debts for ************************* **** with no due diligence to verify the debt before coming after you (and threatens to report you to the credit bureaus).Business response
03/25/2022
In response to the complaint received, our office received the claim from *************** Services on March 24th 2022. No call was made on the file. We received a call from *********************************** on March 24th 2022 disputing the matter. Our file was immediately closed. Any further dispute would need to be take up directly with the creditor. Thank you
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Customer Complaints Summary
17 total complaints in the last 3 years.
7 complaints closed in the last 12 months.