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Business Profile

Florist

Roger Florist LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Florist.

Complaints

This profile includes complaints for Roger Florist LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roger Florist LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1,574 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered flowers to be delivered. They charged my account and never delivered flowers. No response to emails sent .

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered flowers for a birthday in the amount of *****, they were never delivered. Dud not get any response from the florist. Want my money put back into my account

      Customer Answer

      Date: 04/24/2023

      Better Business Bureau:

      At this time, I have not been contacted by Roger Florist LLC regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I regrettably did not do my rearchitect on Rogers Flowers. I purchased flowers for ***** on 3/30/22 and did not get a confirmation. Their website is misleading say they deliver fast in my area. I tried to call them with the number provided but the numbers are out of service. I sent them an email but no response either requiring a refund. They have some reviews on their website but they dont look legit.

      Customer Answer

      Date: 04/24/2023

      Better Business Bureau:

      At this time, I have not been contacted by Roger Florist LLC regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/30/23 ordered flowers man would not repeat address did not give amount to be charged should have been48.24 he charged my card ***** he hung up on me.called back got hung up on several times call back to cancel told I had to send emails idid that to cancel I got no response.

      Customer Answer

      Date: 04/24/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Roger Florist LLC has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed a flower order on 3/29/23. Never received a email confirmation. The order was never delivered. Emailed, tried to chat with customer service with no response. Tried to call the business only to be hung up on several times. I would like a refund for my order!

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for my sister. In addition, my credit card was fraudulently used. They were never delivered. I tried calling and emailing multiple times, customer service would not help me. They kept talking over me and yelling at me. I had to cancel my credit card in order for the charge to not be made. Tried calling the company back today and could not get any resolution. The flowers were never received, even though I was charged.

    • Initial Complaint

      Date:03/30/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order , Order #******, on 2/1/23 for a sympathy flower arrangement, Large Candy Cane ************ $80.50, to be send to a coworker for the passing of her mother. The order was paid for via my personal credit card and I received a confirmation of the order via email. My credit card was charged immediately. However, the flowers were never sent/ delivered/nor received by my coworker. I tried calling the phone number of ************** and was greeted by a female employee who immediately put me on hold. A few minutes later- she came back on and refused to help me. Refused to send me to a customer service agent, refused to allow me to speak to anyone other than her, and refused to look into the matter to find out what happened to my order. She rudely told me that the only option I have is to send an email to **************************************** and hope for a response. I have emailed that email address. I also tried using their chat feature on their website- however, they end the chat as soon as you send your message. I would either like the item that I purchased be delivered to my coworker or I would like a complete refund.

      Customer Answer

      Date: 04/18/2023

      At this time, I have been contacted directly by Roger Florist LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       I have not received my refund nor have I received the purchased goods. I have reached out a couple of times via email (see the attached emails) with no response from them since 4/1/23. I have previously sent in several other emails to the BBB prior to this communication to update my claim. 

      I have also included a screen shot of my credit card account showing no refund has been received.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:03/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a floral delivery on March 30, ********************* Brooklyn ** from a business advertised as the #********** Florist, Roger Florist, in the amount of $66.85. When I didnt receive a receipt or confirmation of order but found this amount debited from my bank account, I immediately attempted to reach the business via their phone number listed on the website as well as their Live Chat but both were non-functional so I sent an email to their customer service and received no reply. I then filed a fraud complaint against Roger Florist with my bank and the *** and will contact the Commissioner of Police for Suffolk County, **, ********************************, as I learned this business is not located in Brooklyn, ** but in ********, Suffolk County, **. I encourage others to do the same as I am astounded that the BBB has received over ***** complaints of theft/fraud in less than a year about Roger Florist and this business website continues to steal money and collect customer account and banking information without penalty, investigation by law enforcement, shut down of website, and arrest of the individuals behind this theft.

    • Initial Complaint

      Date:03/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flower delivery after looking for local florists in **********, **. This website came up as a local florist, family-owned with 4.9 stars on ****** reviews. The website has photos that look like they were taken inside a flower shop and has logos of accreditations floral associations. Everything looks legitimate. My credit card was charged $53.48 but I never received the confirmation email. The next day I called my friend about if the flowers had arrived and she had not gotten them. When I tried calling Roger Florist I was first hung up on and then after calling multiple times was put on hold music over and over. I then tried using their chat feature and my messages kept failing to send. Thats when I ******d Roger Florist ********** ** scam and came across all of these complaints. Clearly and unfortunately this is a very real looking scams.

    • Initial Complaint

      Date:03/30/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thu Mar. 30th. Ordered an arrangement for sympathy purposes. Did not do due research into company and have found that they are most likely a scam website that has got me for 75 dollars. I don't trust that this bouquet will be delivered or even made, much less thought of except by me.

      Customer Answer

      Date: 04/26/2023

      Better Business Bureau:

      At this time, I have not been contacted by Roger Florist LLC regarding complaint ID ********.

      Sincerely,

      *****************

    Roger Florist LLC is NOT a BBB Accredited Business.

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