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Find a Location

Northwell Health Financial Services has 1 locations, listed below.

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    Business ProfileforNorthwell Health Financial Services

    Medical Billing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2 Huntington Quadrangle Suite 4s01, Melville, NY 11747-4503
    BBB File Opened:
    3/24/2023
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/23/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    (1) On 4th Feb. 2024, I visited the Emergency Room of Northwell ****************, **, was treated and discharged the same evening. My Northwell **************** Account No. is **********. I paid $2339.00 from my debit card (see uploaded receipt No. **********) and told them that I had travel insurance from TataAIG in ***** from whom I would claim reimbursement. (2) I was told that the itemized bill could be obtained by post or email from Northwell Financial Services at *************. I made a request for the itemized bill on 2/07/2024. (3) I have made dozens of phone calls to the Northwell Financial Services number till today (2/23/2024), but have not been posted or emailed the itemized bill explaining the charges of $2339 which I have already paid. Each time I call, I am promised a follow-up call back, or email update which never happens, and the explanations for the delay keep changing (which is very confusing). (4) I have repeatedly told Northwell Financial Services representatives that I urgently need this itemized bill to claim reimbursement for the amount of $2339 from my travel insurance company TataAIG in *****. Therefore I seek your assistance in obtaining the itemized bill.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tom M

    1 star

    05/03/2024

    Absolute thugs and criminals! They send bill after bill with no back up-just amounts with no explanation or breakdown. When you try to access the statements online somehow the website is always down. Unpaid bills are then turned over cut throat collection agencies within a short period of time. If you ever wanted to know what it's like to deal with gangsters do business with Northwell Health. I will be filing complaints with New York State and at the Federal level if I am able to.

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