ComplaintsforBaby Blue Florist LLC
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Complaint Details
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Initial Complaint
11/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered flowers on 11/27/23 from this company to have flowers delivered to my daughter, she had surgery and I wanted to send her her favorite flowers. The amount was $67.82. I ordered in the morning and around the 4:00 PM I got an email stating that the order was canceled because the delivery person couldnt deliver for unknown reasons and that I would get a full refund between 2-3 days.. it is day 3 and nothing. Ive emailed multiple times and they do not respond. I checked on here and saw how bad their reviews are and the exact same issues I am having. Also, they go by Sarata Flowers as well. I cannot believe they are able to do this and that their website hasnt been flagged. I would really like my money back.Business response
12/21/2023
Hello,
***************************** ordered on November 27, 2023.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on December 1th.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Initial Complaint
11/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered flowers, never received, a refund was offered by a different company, Sarasta Flowers, that was also never receivedBusiness response
12/21/2023
Hello,
********************* ordered on November 19, 2023.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on November 28th.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Initial Complaint
11/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order for same day delivery of flowers. Vendor accepted payment for $62.67 on order # *****. After charging my credit card they replied they could not fulfill the order and would credit back the payment. Original order was placed on 10/19/2023 - no credit has been issued. I have contacted the company repeatedly who says they will fix it, but they have not. I have also contacted my credit card company to dispute the charge. This company is a fraud and does not provide the services they claim to offer.Business response
12/11/2023
Hello,
***************************, ordered on October 19, 2023.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The order was subsequently cancelled on November 14th and a full refund was initiated.
However, we have been notified by the bank that the refund has been declined.
We have attached a copy of the official refund receipt from the bank for your reference.
We apologize for the inconvenience.
Sincerely,
****** *******Customer response
12/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The merchant did not follow through with issuing a credit. I have attached the credit card dispute I filed with USAA and it shows the business has been unresponsive to them. No credit has been issued to the credit card I purchased this on. It is the business' responsibility to follow through with refunding the amount they charged for an order they did not fulfill. Their proof of an attempt at repayment is not from a banking institution, but appears to be from their internal computer systems. An internal error on their part does not constitute any attempt to make good on a refund they owe. If they cannot refund the money, they should send a check to my home address to cover the cost of the order they did not fulfill. Their response is 100% unsatisfactory.
***************************
Business response
12/21/2023
Hello,
*************************** ordered on October 19, 2023.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The order was subsequently cancelled on October 19th and a full refund was initiated.
However, we have been notified by the bank that the refund has been declined.
We have attached a copy of the official refund receipt from the bank for your reference.
We apologize for the inconvenience.
Sincerely,Initial Complaint
11/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I called the Baby Blue Florist to place order for flowers delivered to congratulate important for me person on special occasion. Two hours later I called them to get confirmation of delivery but they said the flowers never were sent out, the order was cancelled. I did not received cancellation notice and the special surprise was ruined because I couldnt get flowers delivered from any other place at the time I found out it was canceled, too late. The order was placed on September 18th, order number *****, amount $56.97. I called them 4 times every couple weeks but they only saying itll be refunded but never actually refunded. At the recent phone call they just hang ** in a middle of conversation, very rudeBusiness response
11/13/2023
Hi there,
I'm writing to let you know that your order was canceled and refunded on the day you placed it. Our local florist partner was unable to create the exact arrangement you requested at the time you wanted it. To be sure I've checked our bank account and confirmed that your refund has already been already in your bank account.
I am also very sorry to hear about the issue you had with our sales representatives. I take this matter very seriously and will be speaking to my team to ensure that we are providing all of our customers with the best possible service.Customer response
11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I payed with my credit card. I see the transaction meaning my payment has been taken but no refund have never came to my account from you
*****************
Initial Complaint
11/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased flowers online from this business. Later that day, i got an email saying that the order had been cancelled due to a delivery issue. They said they would refund my money, but the refund never came. The total was $65.39Initial Complaint
10/31/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Placed an order with them. It was canceled almost instantly and they said a refund would be issued with 2-3 business days. Its been ********************************** this period and they said the same thing that it would be refunded. It never has been.Customer response
11/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************
Initial Complaint
10/27/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I placed an order on September 19 for flowers. The website claimed to be local to ************ and even had some blurbs about the importance of shopping locally. Immediately, I received and email saying that my order would be canceled. The money was then taken OUT of my account on September 22. I emailed and called on September 29. I was told them refund was pending and to wait a few days.I called again on October 2 and spoke to ******. I was told that the bank had refused the refund, but the would send it again. I have received no refund, and the website is clearly a scam operation.Business response
11/13/2023
Hi there,
I'm writing to let you know that your order was canceled and refunded on the day you placed it. Our local florist partner could not create the exact arrangement you requested due to a shortage of the pink daisies in your bouquet. I've checked our bank account and confirmed that your refund has already been in your bank account.Initial Complaint
10/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order with the florist company and they charged my credit card. An hour later they said they could not fulfill my order and my card would be refunded. That was on 9/20/23. I still have not received a refund and can't reach anyone about this matter. They stole my money.Business response
11/06/2023
Hello there,
Your flower order was canceled and refunded on the same day because the florist was unable to find the balloons that you requested as a side arrangement. We have verified our bank statements and confirmed that your refund is in your bank account. Please check your credit card statement as we are 100% sure you have the funds.Initial Complaint
10/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered flowers paid over $90.00 was told unable to deliver in my area and would receive an refund. Have not gotten any refund as of yet! This company is a scam.Business response
11/03/2023
Hello there,
I'm writing to let you know that your flower order was canceled and refunded on the same day you placed it. Our local florist partner was unable to create the exact arrangement you requested due to a shortage of the pink roses you selected. I've checked our bank account and see that your money has been put back on your card. Please check your credit card statement as we are 100% sure you have the funds.Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The flowers were never delivered and I never recieved a refund they keep saying refund will be there in a few days. They sent me an email saying it was refunded on 9/5/23 but IT WAS NOT REFUNDED. I called again and was put on hold forever.Business response
11/02/2023
Dear BBB,
The customer complained that they had not received a refund for a purchase, even though I had already issued the refund.
I understand the customer's frustration, and I apologize for any inconvenience this may have caused. I have confirmed that the customer's refund has been issued and is now available in their account..
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Customer Complaints Summary
109 total complaints in the last 3 years.
79 complaints closed in the last 12 months.