Business ProfileforAstar Heating & Air Conditioning, Inc.

On Nov 2, 2020, ASTAR installed new duct work and a ****** 3-ton condenser ** to add central air to our approx. ***** sq ft home for $21,207 (invoice #******). We were assured and guaranteed that they would fix any problems or complete adjustments needed once we started using the system in the summer of 2021. Multiple times, different ASTAR technicians tried to make corrections to address unequal cooling; frequently temperatures reach well into the 80s in our living room and kitchen regardless of the thermostat settings while the 2nd floor is cooler than the 1st. In the fall of 2021, we were assured that ASTAR stands behind their work and asked to call them if the problems persisted in the summer of 2022. As found on their website, If the installation temperatures are not achieved, we will make any necessary modifications, repairs or replacements at no charge to you for a period of 1 year. This guarantee is meant to guarantee that the equipment we install is sized accurately for the home at the time of installation. The problems continued in 2022 and the ** system never adequately and efficiently cools the house, but, regardless of the assurances and guarantees we had been given, ASTAR will now require service fees each time we report an issue. In July, 2022, we contacted ****** who gave us the names of certified ***************** installers. We paid for three different companies (5 technicians) to examine our system. They all agreed that the system was undersized (min. 4-ton unit required), incapable of cooling the home, and in danger of failing. They also agreed that the ductwork was not correct nor properly installed. The exposed duct that enters the air handler is not wrapped in insulation, other insulation is split exposing duct, and the existing flexible duct to the kitchen is causing air not to flow smoothly and needs to be replaced with a metal duct. Other issues found by technicians are not included due to limited space. Please help make this wrong right.