We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Korehealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot use app. Locked me out, and will not let me reset password from app, or online on my phone using Safari. I also cannot reset password with my PC at Korehealth password reset. I have called and left a message, I have email ********************************** and used their website "contact us" email. No response for at least 5 days.

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking to purchase a bathroom scale when I happened to notice the Korescale,which cost about 5 times as much as an ordinary scale. I went ahead and paid the extra money because the scale had additional features that ordinary scales do not. After enjoying my Korescale for well over a year. I pulled it out to use one day to find out that they now wanted a monthly fee of $19.99 in order to access the additional features that I had been enjoying at no additional cost! I cannot afford an extra $20 a month for something I believe I paid for with the original high cost. I would like my access to the additional features returned at no cost,as before.

    Customer Answer

    Date: 09/08/2024

    Better Business Bureau:

    At this time, I have not been contacted by Korehealth regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 watches during May 2024 and unable to use any feature without having to "upgrade" and pay monthly fee of $20. Internet says the watch does not require monthly fee but it does if you want to even activate the watch. completely useless without paying monthly. Have repeatedly emailed Company, including customer support without any response. Unable to return or seek refund as Company will not respond to my inquiries.

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 Korescales Gen2 as Christmas gifts. The order number is **********. They arrived on December 9. On Christmas, they were opened and it was realized that to fully utilize the scales you must pay a monthly fee which was not clearly indicated in the information about the scales when I purchased them. The people I gave them to did not want to pay the monthly fee. So, the day after Christmas, I emailed customer service saying I wanted to return the scales. They responded asking for my order number, which I then provided. They then responded saying my request has been elevated to management and they will get back to me. To date, I have not received a response despite reaching out to them several times asking for an update. This is a simple return and I am getting the run around. I suspect they are dragging their feet so they can then say that I am outside the period of time to make a return.

    Customer Answer

    Date: 02/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by Korehealth regarding complaint ID ********.  They have sent me satisfaction surveys in which I have responded that I am still waiting for information on how to return the scales I purchased. They did not reply. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 Kore 2.0 Elite watches, that said came with a 1 year warranty and one year app membership. I get the watches and says register for your warranty, go to site and it say 30 day warranty and to get it you have to review the watch. I have done 6 emails and every time they say I do get a one year warranty and one year membership. I follow this salute and same thing every time. I have tried 4 times still same thing. Im only asking for what I was told I would get!

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a watch from them and it is not working. I asked for a refund and they did not answer, just a recording. They have not gotten back to me about this. I like the watch. I have 6 emails where I attempted to reach out to them with no response.I would like a refund.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 6th I purchased 5 Koretech scales. They weren't as advertised and worked poorly plus they didn't notify me as the buyer that I needed to subscribe at $19/mo to get the app to actually see the data. I paid them $360.78.There were no instructions for how to return the product. I called and emailed their customer support. Eventually I got a response saying someone would contact me but, despite multiple follow-up attempts on my end, they refused to respond or offer a path to return the product and get a refund.

    Customer Answer

    Date: 01/13/2024

    Better Business Bureau:

    At this time, I have not been contacted by Korehealth regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    > 2 transactions were charged to my **** that I did not initiate/authorize/approve. Never heard of Company - Receipt ********* $40.98 11/24/23 and ********* $29.99 11/24/23 > No invoice was ever received, as no order was ever placed - Fraudulent charge to my **** > ****************** and corresponded with them 3 times - Receipts and responses are attached. Online information notes that it is a scam company > I have not been able to get a response as to what they charged me for, nor how the order was placed, and obviously no refund.

    Customer Answer

    Date: 01/03/2024

    Better Business Bureau:

    At this time, I have not been contacted by Korehealth regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2020 I purchased a Kore Trak watch with a lifetime warranty - order #: *********. In March of this year, I contacted Kore Health on ********************************** to advise them of my watch band breaking and then about my watch not working at all, it would not charge so I could no longer use it. I was told that I would receive a replacement watch as soon as stock arrives. Several emails and months later and I am still getting the same excuses that they still have no stock, they even told me there were no planes in the air and as soon as stock arrives they will send me my replacement, they also said they would upgrade my watch to the new version since I have been waiting so long, today 5th Dec, still no stock. However, If I go online I can buy a new one, they just can't send me my replacement as they have no stock. I think I have been more than patient and when I bought my watch I got the life time warranty so I believe it should be honoured no more excuses about stock or no planes in the air, please just send my upgraded replacement watch. I have copies of emails and life time warranty - see below my original replacement email for claim for replacement band/watch. ****** (KoreHealth)Nov 16, 2021, 16:40 GMT+2 Request #******* "Re: ORDER CONFIRMATION" was closed and merged into this request. Last comment in request #*******:I have waited so long for my replacement and still getting the same excuses and I am totally frustrated about all this now.

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 KoreHealth compression socks so with the $18 shipping charges totaled $77.89 on Nov11,2023 and received email on 11/27/2023 stating the order had been delivered. Oddly enough, there had been no tracking number provided and now its going on the 5th day since they claim they were delivered. During the past 4 days, I have contacted the only contact information they provide as their email link displays an error. I have called ************ every day and left a message of my order number, phone number, and order dateno returned call. I decided to look at BBB rating and discovered unlimited complaints and an F rating! Wish something could be done about Scam companies to protect people.

Korehealth is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.