ComplaintsforiPostal1, LLC

• Initial Complaint

  08/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Since April 18th I have been trying to cancel my subscription with Ipostal. Since that day, they been trying to charge me a renewal fee. Which I wasn't trying to renew and more than the actual subscription. Only reason charge has not went through, is because I have them block but they are still trying to charge my card each month still!

  Business response

  08/20/2024

  Thanks for writing in to us. As requested, your account has been deactivated and the outstanding balance has been removed from your account. ********************** will not attempt to process any further charges. We trust that the steps we have taken will settle this complaint.

  Customer response

  08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  07/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Reached out to Ipostal 1 about a charge on my account for $149. I reached out to them informing I wanted the monthly rate of $14.99. Instead, they still charged my account the $149. When I asked for a refund, I was basically told they couldn't refund my account. Doesn't make any sense! I've never had a company that they couldn't refund the amount. They basically stole my money!!

  Business response

  07/30/2024

  Thanks for writing in to us. Our **************** team has been in contact with you. One of our representatives will assist you in downgrading your subscription from a yearly plan to a monthly plan by refunding your latest payment and switching to a monthly charge of $14.99. Please confirm with our representative that this how you would like to proceed. We trust that the steps we have taken will settle this complaint.

  Customer response

  07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On December 6, I reviewed the web-site iPostal1 to get information about their services. Credit card information was required to get a quote and start making an account. I entered my card information but never completed sign up or form # **** because I did not want to purchase this service. I never used the service, never gave permission for the service, and they never handled any of my mail. I "chatted" with a rep on-line and asked that my account be closed immediately and requested a refund. Rep said I can't get a refund because I didn't cancel within the first 30 days. I responded that I never completed sign up or submitted their **** form. Rep responded they could charge me rather I completed consent forms or not, it was a "subscription fee" for rental of an address and mailbox number. I never received an address or mailbox number because the system kept asking me to submit form#**** in big, bold red letters and wouldn't let advance any further, delete my card or account info. As I didn't finish setting up the account or submit form #****, I (wrongly) assumed there would be no transactions and the account would be deleted due to no activity, use or permission. This company did not provide a service and made charges to my credit card without my permission. The online site is deceiving in the way it asks for personal/credit card information, making it appear to be just an inquiry when, in fact, it's opening an account. I am seeking a refund.

  Business response

  07/26/2024

  Thanks for writing to us. Our **************** has contacted you. The **** requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form 1583. Many customers use our addresses this way. While your account is active, you have access to this address, prompting our automatic renewal payments to be processed accordingly. As a courtesy, our team has offered to refund two months of service. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am writing in regard to the way my account has been mishandled by iPostal1. In early June 2024, I received an email informing me there was going to be a price change of an additional $5.00 for maintaining my business name on my account. It was strange to me because upon opening my account in my business name I was informed my monthly fee would be $9.99 At the time a link was sent, and I was not able to access the link, so I sent an email informing both Staples and the iPostal1 company that I was not interested in paying an additional fee to keep my business name on my mailbox. The whole prospect seemed shady to me since when I signed up for an account it was in my personal and business name and the subscription fee was $9.99. The amount I have been paying for several months.Apparently, their staff does not read at all because they did not review any of the 8 emails sent. I have been trying to pay the $9.99 fee on my account for the past 24 hours and I am being shaken down by iPostal1 staff to "just pay" the $14.99 anyway. According to them that is the only way they can adjust the account. I find these tactics to be unprofessional.I have requested to be sent a corrected bill for the amount of $9.99 so that I may pay my outstanding balance and they refuse to comply. I asked to speak to a supervisor, and I was not transferred to one. The representative also hung up the phone on me.copy of email to company On Saturday, June 22nd, 2024, at 9:28 PM, *** ******* **** **** **** ***** **************************> wrote:Dear Customer Service:I am in receipt of your notification of a rate increase with accounts displaying business names. Please note I am electing to delete my business name "*** ****** ****". However please list my name as ********************************, DNM. I tried updating the account myself however the link sent in the email has an error ***************************************************

  Business response

  07/17/2024

  Thanks for writing in to us. One of our **************** representatives has been in contact with you. If you would like to have a follow-up conversation, please respond back to our team to set up a phone call. We trust that the steps we have taken will settle this complaint.

  Customer response

  07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

   

   

  The matter has not been resolved. Since payment concerning my mail account has not been processed as requested.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******  
  
  
  
   
  

  Customer response

  08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  The matter has been resolved.

   

   

  ******** ****** ******* **** **** **** **** *********** * ********** ****** ******** ************ ***** ****

  
  Sincerely,
  
  ******** ******  
  
   
  

  
  

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The ipostal1 website clearly states:iPostal1's mailbox services revolutionize shopping on U.S. websites for expats by offering a U.S. address for parcel delivery and streamlined international mail forwarding. This service allows for economical package forwarding, including the ability to consolidate shipments to reduce postage costs. Expats benefit from discounted rates on courier services like ***************** and DHL, ensuring their packages are delivered promptly and securely to their doorstep.Therefore as a customer I should be entitled to discounted shipping rates. I was quoted $100 to mail a letter. However I am not being offered discounted shipping rates, contrary to the policy of the company. I would like an explanation why. I spoke with customer service and the agent, ******, admitted she is not being trained to answer my question.

  Business response

  07/17/2024

  Thanks for writing in to us. Our **************** team has been in contact with you. We appreciate your feedback, as we are always looking for ways to improve our communications. One of our representatives has offered to transfer you to a location that offers the benefits that you are seeking. We would be happy to work with you to make this transition as smooth as possible. Concerning non trackable shipping methods; your current mail center does not offer non trackable First Class shipments for international packages. We trust that the steps we have taken will settle this complaint.

  Customer response

  07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Ipostal1 has the ability to resolve my concerns in a way that makes sense for me, but Management team member **** willfully refuses to explain why his office does not ship using all available **** options and with a courier business discount passed on to myself, the client. I am not satisfied. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  07/26/2024

  Our team tried to reach you by phone but couldn't connect. Each iPostal1 mail center is independently owned and operated, so the shipping options depend on the specific mail center where you have your mailbox. The First-*********************************** for packages under 4 lbs. is a ************* and it's not available through iPostal1. We can assist you with transferring to the Wilmington address, as they can better meet your mailing needs. If you choose to transfer, we will cover the $25 notary fee by including it in the same check. Please let us know how you would like to proceed.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have mail at their facility that they will not forward to me as their service states. For 7 days straight I have tried to call and no one answers or returns my calls. I have called corporate and same lack of response. They take your money and dont forward mail. Then they say they will destroy it after 30 days.

  Business response

  07/16/2024

  Thanks for writing in to us. Our **************** team has been in contact with you. We have confirmed your shipment and will be happy to assist you in transferring to a location that better suits your needs once your package is delivered. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I initially tried to set up the mailbox for our business and *************************************** on 9/29/2023. It should have been approved for ******** on 9/29/23 when he paid $25 to use the notary service and submitted the required 1583 document, that was indicated received. An additional recipient, myself, was added on 10/2/23. ipostal indicated on 10/3/23 that they did not receive the 1583 for me that was sent through another method. If they did not receive and approve adding me, then ok. However, ******** should have still been approved to receive mail, or this should have been explained in detail in an email that the mail box would no longer be approved / able to receive any mail (even to initial approved recipient ********). If the mailbox was not approved, then it should have been closed and no further charges on the account. No mail was processed by the company and no communication was received until a renewal notice in 6/2024. I tried to reach out. They refunded two months. I think they should refund the total amount if they did not properly approve the mailbox and *************************************** as initially setup on 9/29/2023 to receive mail.

  Business response

  07/16/2024

  Thanks for writing in to us. Our **************** team has contacted you. Separate documents are required for each name added to an account. Because not all were provided, the account was not approved for receiving mail. According to our policy, the subscription will continue to renew unless we receive a cancellation request from you. Additionally, our refund policy is applicable only if the account is canceled within 30 days. Our representative requested a call to discuss further, if you so choose. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had canceled the mailbox and Im still being charged for it

  Business response

  06/25/2024

  Thanks for writing in to us. Your account has been canceled and our team has processed a refund for the subscription fee, totaling $14.99. We trust that the steps we have taken will settle this complaint.
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charged $157.30 for storage fees for a package that was marked in their system as weighing 143 pounds and with a max ****** of 103 inches. When I went to pick up the item, the clerk didn't understand where those details came from because in her system, the package was marked at 14 pounds with a max ****** of 16 inches. I have pictures of the package with the label and pickup confirmation which confirms the details of 14 pounds with a max ****** of 16 inches. Since the package falls into a smaller sized package tier, it qualifies for 10 free storage days not the 5 days because the package was mislabeled. This feels like a way for the company to scam its customers out of more money by mislabeling packages with larger weights and dimensions. I would like a refund for their mistake.

  Business response

  06/25/2024

  Thanks for writing in to us. We apologize for the error that occurred with your package. Your mail center has since corrected the dimensions entered for the item in question. Your mail center has also authorized a full refund of the storage fee you were incorrectly charged for the item, totaling $157.30. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am paying for a virtual mailbox from this company and started in April 2024. This is for business purposes. No mail is being processed and they continually say that they haven't received any mail and maybe senders are using incorrect address. I personally did two mail-outs to the address with way more time for it to be received and processed and they say they haven't received it. I am paying for service with no service at all. Multiple calls to support with no help.

  Business response

  06/25/2024

  Thanks for writing in to us. Our **************** team has contacted you. Two mail items were uploaded to your account on 6/21/24. If you had other mail items mailed to this address, you would need to ensure that your senders addressed them appropriately, as we cannot guarantee the delivery of mail items that are missing a mailbox number. No mail items were received prior to these. If you wish to investigate further, we strongly recommend reaching out the local post office, as there may potentially be delivery issues on their end. A courtesy refund was processed for the total of $59.97. We trust that the steps we have taken will settle this complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩