Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ******** A. ******, and I'm reaching out again to share my negative experience with a company called Ipostal1. I originally signed up for a business address but was caught off guard by their much higher fees for a business account, which I simply cant afford. For now, *** opted for their more affordable personal ********** main concern today revolves around their requirement for notarizing a form intended for the post office. I kept receiving messages insisting that I needed to have the paper notarized, which comes with a $25 fee. It became overwhelming, and I even asked them to stop contacting me because, as a senior citizen, I couldnt handle that expense. Ive managed to get the notarization done for free at my local senior center, but they persisted in contacting me.Their continued messages felt harassing, and I felt compelled to mention that there is a police officer in my building a few days a week, and I would consider reporting them if they didnt stop. Just today, I received another email insisting that I must use their notary services and that the notarization from the senior center wouldn't be accepted. I simply cannot afford their ****** left wondering why Im being forced to use their notary. Is this even legal? Ive already had the paper notarized at the senior center, which makes it a valid document.Moreover, Ive received threats indicating that if I dont have the paperwork notarized through them and pay the fee, I should cancel my account. This whole experience is incredibly stressful. I have asthma, and this situation has made my health worseI usually only need my inhaler a couple of times a month, but now I find myself using it twice a day due to all this ********* **, all I want is to live a peaceful life, and the actions of this company are deeply unsettling. I dont want to be pushed into something I cant afford. Ipostal1 is not a reputable company.

  Business Response

  Date: 04/17/2025

  Thanks for writing in to us. Our **************** has been in contact with you. As requested, your account with us has remained open. Weve explained to you that your mail center can only be approved to accept mail on your behalf if you provide a completed 1583 form notarized through the online notary service, as your mail center does not accept locally notarized forms. Until you provide the acceptable documentation, any mail sent to your mail center for you will be returned to sender. We have further emphasized where this information can be found on our website. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  I made it clear that where I had it already noterized I should not have to pay $25.00  to me that's just a scam. Why was I able to print out a form to be able to take it to the notary? I also told you that I am a senior citizen living on a fixed income. The police officer that works part-time in my building is that the document is legal and you people are just trying to storm arm and old lady.I dnt get involved in scams.And I e had enough of you people forcing me to do something that I have already done.***** getting old. And I've had enough of your scam.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

  Business Response

  Date: 04/18/2025

  Thanks for writing in to us. Our **************** has been in contact with you. As requested, your account with us has remained open. Weve explained to you that your mail center can only be approved to accept mail on your behalf if you provide a completed 1583 form notarized through the online notary service, as your mail center does not accept locally notarized forms. Until you provide the acceptable documentation, any mail sent to your mail center for you will be returned to sender. We have further emphasized where this information can be found on our website. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  They are still trying to force me to use their service after I a;ready had the paper I printed out from them notarized by a reputable notary.I told them many times over I am a senior citizen living on a fixed income and the business I just started has not made any profits yet. I also told them I can't afford to pay for thier scam of $25.00 I went across the street to the senior center and had the papers notarized for free.

  There's a police officer that works part-time iin my building and I was discussing this whol;e thing wiht him today and he said that Stapples is always pulling off some type of scam and ipostal1 is involved with them then he said there in with the scam and I trust this officer hes always given the correct information.

  I am a senior citizen with asthma and all of this has cause me stress to use my inhaler and I have also had to call my doctor on an urgent phone call because , I had been so short of breath that my inhaler did not work as fast as it usually does. these people have cause me nothing my grief and anxiety.

  I put a note in with he paper work that if they did not accept my paperwork that I put a self stamped addressed envelop for them to return it they said they would and this was over a week ago they lied if they were telling the truth I would have received my paperwork back in the self stamped addressed envelope.

  Since they have refused my paper work I want all of it back and I want it back within the next week,I don't trust them I trust the police officer that works here part-time that says they are scamming people they need to be held accountable for their scam.

  Just please have them send my paper work back in the self stamped addressed envelope. Please Better Business  Bureau pllease help me get my paper work back.

  Thank You

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to relocate to ***** from ***********, *** and actually asked an ******* employee to return my mail to **** in order for it to be forwarded to my new address. I do have the correspondence between myself and the representative if it needs to be sent via E-mail for this complaint. I have attempted a change of address twice but yet my mail continues going to the private mailbox. I would like all my mail items forwarded to me, which is now totaling 11 and for my account to be closed so that my mail no longer goes to the private mailbox.

  Business Response

  Date: 04/16/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve worked with your mail center to ensure that your remaining mail items were shipped to your preferred address free of charge, and after doing so, we closed your account, so that there will be no further attempts to bill you. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of transaction: 02/27/2025 - Amount:$99.00 for service $25.00 for notary Total: $124.00 - Business committed to provide a digital mailbox service. I have sent 2 letters as a test and neither of them have been received at the mailbox or returned to me.- I have been trying to get a refund from them since their service does not work.- Their customer service has not responded to my request for a refund.- They have not tried to resolve the issue.

  Business Response

  Date: 04/16/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve canceled your account, so that there will be no further attempts to bill you. Weve refunded you $99 for your initial yearly subscription fee. Additionally, **** issued you a refund check in the amount of $25 for the fee that you were charged for your online notary session. Please allow time for this check to arrive at your requested shipping address. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********************** several months ago and selected one of their affiliated store locations to receive and forward my mail. I had two high-value packages, each valued at approximately $200, shipped to this location and then requested that iPostal1 mail them to my home address.Both packages were processed and **** tracking numbers were created (Tracking #1: **********************, Tracking #2: **********************). However, neither package was ever actually shipped. According to ****, although labels were created, the packages were never dropped off for delivery.I contacted iPostal1 customer support after the first incident. They acknowledged the issue and stated that they would reimburse me. However, the reimbursement never happened, and communication ceased. Hoping the first case was an unfortunate mistake, I repurchased the item and had it sent to their location again. The same situation occurred: a label was created, but the package was never sent.After repeated outreach, iPostal1 claimed to be discussing the matter with their executive team, but they never followed up or resolved the issue. Ive now lost over $400, not including the cost of the mailbox subscription, and I still have not received the packages or a refund.This company has shown a complete lack of accountability and has failed to provide the services promised.

  Business Response

  Date: 04/16/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve requested that you provide us with the receipt for the mail item you expected to receive in November, so that we can continue to work with your mail center toward a resolution for you. Kindly respond at your earliest convenience.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used iPostal1 for several months. I am now doubting that I received all of my mail throughout this time based on an incident that took place today 4/4/25. On 4/3/25, I requested that 7 items of mail be scanned. These mail items have been in digital storage for several days/weeks, which is a service that iPostal1 offers and charged me for. I received an email for each of the requests on 4/4/25 but 4 of the emails stated that the scans could not be completed with the reason being "Customer came in and picked up one or more items that are in the request.". This reason is not only not true but not even possible because I do not even live in the state where the mail is/was being held by iPostal1. This makes me very worried because who did iPostal1 actually give my very important documents that have my personal and business information to?!!! As well as why is the employee willing to literally lie and gaslight me stating that I picked up the mail that I was requesting to be scanned so I could see what the mail item was? Now on 4/4/25 the mail items are not even listed in my mailbox so I have no way of identifying them. I want a complete refund for the entire time that I have been a customer and I want a refund for the storage charges as well as the scan and trash charges. How do you have my mail and I request the scan but you don't have it because I supposedly picked it up but you have been charging me for storage fees for said mail items? It doesn't make any sense and it's illegal what you did with my mail!!!!! I don't even know what all i have been charged for because the system that iPostal1 uses does not allow me to look. I do know that I am charged $14.95 per month and I am charged storage fees plus scan fees plus shred or trash fees. I want to be refunded for all of this because I believe I have not been receiving all of my mail based on the lies and actions of iPostal1.

  Business Response

  Date: 04/16/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve worked with your mail center to ensure that you have been provided with the scans that you requested for the mail items of yours that they have. Weve also addressed the importance of completing scans in a timely manner with your mail center, as to ensure that this does not reoccur. Additionally, youve been refunded $6.60 for the storage fees that you were mistakenly charged, and we have provided instructions to contact the senders of your mail to have them reissue these items where necessary. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts to cancel my account with ********************** and have never heard back from customer service. They do not provide a phone number to contact customer service, only a form on the website to submit an inquiry and also, there is nowhere on the online portal/dashboard for customers to cancel service. This is is very scammy behavior is very worrying as they have my billing information and continue to bill my account despite me wishing to close it while making it impossible to contact customer service.

  Business Response

  Date: 04/08/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve confirmed that your account has been canceled, so that there will be no further attempts to bill you. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a VMB for ***** +tax per month. It is fully refundable within 30 days. I learned that the office center is next to *******, the company for which my brother-in-law is a high level manager with contacts throughout the **, and especially in the Northeast. He continues to attempt, with others currently being investigated by the *** for identity theft, fraud schemes, and ***** to force ownership of my person and my professional existence, working independently, and alone. I am single. I work alone. There is no personal or business partner. There is no board. There is no authorization to use or communicate about my account except by me. My decisions ar enot overseen or managed by anyone. On Friday, I emailed the order to cancel and refund. This was sent to the email listed on the website, an from which I received email communications. I believe they use the delivery of these emails to my Gmail account as the means of accessing my Gmail and all other accounts that use this email. My email was returned, blocked. I none the less, on Sunday, received a reminder email that I am obligated to complete the **** mailing form, which I had previously stated would not be provided. I attempted to respond by email, which was again returned to me, blocked. This is purposeful forcing of an account that I have ordered closed. It is being looped into illegal activity. The account is now fraudulent, and being used to conduct illegal activity under illegal control. It is to be closed. The fee paid to open it, the tax, the interest, and three hours of lost work is to be credited to my account. I charge $350.00 per hour. I expect to be credited, immediately, the total of $1,070.00. It will take me significant time to change my address at least twice to correct this damage.

  Business Response

  Date: 04/01/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve canceled your account, so that there will be no further attempts to bill you. Weve refunded you $19.99 for your initial monthly subscription fee. Please allow 5-7 business days for this refund to be reflected on your account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* **********
  
  
  
   
  
  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with the mail center since opening my account. It took almost two weeks for my 1583 to be approved when the standard is 1-3 business days. More importantly I have only had mail uploaded once on 3/13/2025. I requested that mail be scanned on 3/17/2025 and it still has not been scanned. No other mail has been uploaded since 3/13/2025. I get mail daily. My mail includes requests for medical records and checks for payment and I am unable to access it. I have called and reported the issue to ipostal and was told someone would contact me and they have not. The numbers for the mail center are both non working number there is an email that I have sent numerous messages to with no response. ******************* is the mail center listed in my ipostal account. The webpage is not a mail center webpage nor is there a working number to call the mail center. I cannot get my mail I am not getting help from ipostal1 in resolving this issue. There should be some quality oversight. At a minimum the mail center should be required to have working phone numbers.

  Business Response

  Date: 03/31/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We explained why your mail center had not been completing tasks or uploading mail, and we were able to address this with the mail center to ensure that it does not reoccur. We also confirmed that all of your mail has now been uploaded and all tasks have been completed. Finally, we informed you that your mail centers phone line is now operational again should you need to contact them directly in the future. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an ipostal account online. Like the other users complained I had to use notary service for $25 and paid 9.99 for the month. There is no service. None. Zero. They are a scam and they did not follow a single instruction and have lost my ID and tampered with my mail. I got my DL delivered to my ipostal mail box and left the country. Ipostal was supposed to forward it to the address provided to them. I put in a request to ship it via *** ground, I postal charged me $5.88 instead and shipped it God knows through what. Now my entire effort is lost. I am also going to file a case with the court because it is mail tampering. My authorization to them was to collect and ship my mail as I requested, not do whatever with it. There is no customer service. The brown box dallas that did this threatened me as well. I have been losing sleep over this for ******************************************************** hand. They would not even acknowledge getting the mail, once they did and supposedly shipped it, it has been 10 days now. Now I have to spend $1500 and countless days to go to ***** and get my dl again. Shame on these ppl.

  Business Response

  Date: 03/31/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We were able to come to an understanding as to what exactly occurred with your shipment that resulted in it being delayed, and we are glad to hear that you received the item. We have refunded you $5.88 for the shipping fee that you were charged and $9.99 for your initial monthly subscription fee. Youve also been refunded $25 for the fee that you were charged for your online notary session. Additionally, **** extended your next monthly subscription renewal date from March 26  to April 26, providing you with a 1 month credit in addition to the two charges that we refunded you for. Please allow 5-7 business days for any refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is an extremely dishonest business. They lost my mail, my mail arrived 5 days later than expected, and they were actually clueless as to when my mail would arrive or even if it would. This instead of shipping it via *** ground with tracking. I am at a loss of $1600 approx on account of this and LOST so many days sleep worrying and waiting. The anxiety was horrible and they had ZERO ANSWERS. Now they have blocked me on ******* so i cannot tell others about how awful they are. And they are lying claiming they shipped it within time. These are criminals. They have to pay for noth emotional damage and actual money lost because they breached contract. The meagre refund does not do anything.they are blatantly breaking federal laws.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

  Business Response

  Date: 04/01/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We were able to come to an understanding as to what exactly occurred with your shipment that resulted in it being delayed, and we are glad to hear that you received the item. We have refunded you $5.88 for the shipping fee that you were charged and $9.99 for your initial monthly subscription fee. Youve also been refunded $25 for the fee that you were charged for your online notary session. Additionally, **** extended your next monthly subscription renewal date from March 26  to April 26, providing you with a 1 month credit in addition to the two charges that we refunded you for. Please allow 5-7 business days for any refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have suffered losses both monetary and health because of their inability or unwillingness to do what the contract was.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple duplicate and overcharges. I have tried to contact the company by email without response. I was fraudulently charged to a credit card thatI had deleted from my account that they had retained without authorization.I have made several attempts to call them without success. They leave me on hold for hours. They dont respond to email. I have to dispute these charges several times without any response. Over the last several months the charges of duplicate over charges, etc. are in excess of $5000

  Business Response

  Date: 04/01/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve provided clarification as to how our storage fee schedule is structured and how our payment system works, allowing us to better explain that there have not been any duplicate charges. Were also currently using the information and payment details that you provided to investigate your claim and evaluate the possibility of a potential refund. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I tried multiple times to stop these charges and deliveries and cancel so that I would not incur charges, they ignored my calls and emails, instead continuing charges. I did not authorize a credit card in their system but they pulled it back in and used for charges. The only response I ever got was to this complaint. This is fraudulent. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 04/03/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve provided clarification as to how our storage fee schedule is structured and how our payment system works, allowing us to better explain that there have not been any duplicate charges. We also explained that, after confirming with your mail center, the fees that you were charged are accurate. We do not see and previous attempts or requests to cancel your account. Finally, by creating an account with us, you are authorizing us to automatically draw fees, at the time that they are incurred, from your primary payment method on file. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Attempts were made regardless. I emailed you several times without response. I called multiple times without success which I believe is intentional as there is not even an option for voicemail. Your business is scammy. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****