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            Business ProfileiPostal1, LLC

            Mail Box Rental
            BBB accredited business

            Contact Information

            400 Rella Blvd Ste 123

            Montebello, NY 10901-4249

            Visit Website
            (845) 579-5770

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            Customer Reviews

            4.31/5

            Average of 270 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            141 complaints closed in last 3 years

            50 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/16/2019

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            iPostal1 provides a digital mailbox technology platform to retail pack and ship stores and coworking spaces in office buildings, where customers can get a mailing address for business or personal use, then view and manage their postal mail and packages from anywhere with an app or online.

            Products & Services

            Digital Mailbox plans, Digital Mailbox plans with phone and fax

            Business Details

            Location of This Business
            400 Rella Blvd Ste 123, Montebello, NY 10901-4249
            BBB File Opened:
            4/26/2016
            Years in Business:
            9
            Business Started:
            3/15/2015
            Business Incorporated:
            3/15/2015
            Accredited Since:
            1/16/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Barry Gesserman, Chief Marketing Officer
            • Mr. Jeff Milgram, CEO
            Contact Information

            Principal

            • Mr. Barry Gesserman, Chief Marketing Officer
            • Mr. Jeff Milgram, CEO

            Customer Contact

            • Mr. Barry Gesserman, Chief Marketing Officer
            Read More Business Details and See Alerts

            Customer Complaints

            141 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/10/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I have mail at their facility that they will not forward to me as their service states. For 7 days straight I have tried to call and no one answers or returns my calls. I have called corporate and same lack of response. They take your money and dont forward mail. Then they say they will destroy it after 30 days.
            Read More
            Read 140 More Complaints

            Customer Reviews

            270 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jeffrey R

            07/11/2024

            Unable to start service , refused to accept notary forms . Said the signature of the witness did not match the signature of the notary( they are different people ) . Very strange and in all forms Ive had notarized over the years Ive never had this happen . The forms were properly filled out and checked by a notary but they rejected them and instructed me to use THEIR notary service for additional charge to complete the sign up . I declined as the forms were valid and requested a refund of $14.99 but did not receive an acknowledgment. The charge was disputed and resolved in my favor . Ive used this service in the past with good results but this time Im really disappointed .

            iPostal1, LLC Response

            07/22/2024

            Hi *******,Sorry about the extra step and charge to complete the Form 1583. The **** has recently implemented new regulations for verifying customer identity when registering for a mailbox address. As a result, there is a learning curve collecting and validating all the required information. The final approval of the form with IDs is the responsibility of the mail center that receives your mail, known as a CMRA (Commercial *********************** With the new process and additional **** oversight, some CMRAs are being very careful to meet compliance requirements, so this may account for your experience. That said, we do all we can to make sure the signup and onboarding process is as simple and easy as possible. We very much appreciate that you have remained an iPostal1 customer.
            Read 269 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

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