Complaints

• Initial Complaint

  08/15/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Take Flight Aviation is a flight training school.Take Flight allows their students (me) to create an account and deposit a large sum of money to be debited as each training progresses. I deposited $20K and after many flight instructions I still had a little under $5K left on my account with Take ************************ attached the entire email correspondence with Take Flight for your review, but here is the summary:On May 4th of this year, I emailed Take Flight asking them to refund my leftover $4,920.54, since I was not going to be able to continue the training.4 days later (May 8th), without receiving a reply I asked again for the refund.8 days after that (May 16th) ********************* responded that I should receive payment by that Friday (May 19th).On June 6th I sent an inquiry email since no refund check arrived by then.On June 14th I sent another email wondering what is happening and concerned about their lack of reply to my inquiry.On July 5th I sent another inquiry email without any response from them for almost 2 months!On July 10th I sent another email asking again what is going on. I even offered them to just write the check and leave it on the desk for me to pick it up.On July 12th I sent another email, again offering to pick the check up personally.Finally, on July 13th I get an email from **** without any timeline of when they would send the check. Simply saying that I am "on the list" and that they "are working to process it promptly".16 days later (July 29th), I sent another email requesting a better response, since I still had not received the refund check. Again offered to pick it up personally.On August 2nd I sent my last email attempt to get it without taking any further action.So, it has been way over 3 months and still no resolution in sight.I also called and left messages without any reply.I am simply asking BBB to help me get my promised refund check promptly.

  Customer response

  09/08/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Take Flight Aviation, LLC regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  10/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have been trying for over 2 months to get surplus funds refunded to me. After the owner (****) agreed to refund those funds 2 months ago and send me a check, they refuse to return my calls, emails or txts. I am owed almost $1,800.

  Customer response

  11/08/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Take Flight Aviation regarding complaint ID ********.
  
  Sincerely,
  
  *****************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩