Business ProfileforWine Enthusiast Inc.

Do not use this company. I just ordered some racks from them after receiving a 10% off discount code as a thank you for going to their site after visiting to view their racks. That discount link took me to their site, where I ordered and applied the promotional code wed been sent. However the discount was not applied. So I called their customer service and was first told that the discount had been discontinued. When u then explained that wed just now received it, I was then told that it clearly stated that certain items were excluded. I then asked why then when we were viewing their racks we were sent the promo.and why that **** took us to their entire inventory (and clearly stated on the link that the discount applied to our store, I was asked to forward the email. After forwarding and a few minutes of researching by their rep, he pointed out that at the very bottomif you scroll ALL THE WAY to the end of the email.there if very small fine print (so small I had to zoom in to read), it does state the exclusion. Clearly this is a tactic that I do not appreciate and I will not rest until I make sure to call them out on every social media site I can possibly do so on. Its not at all about the $..its about the principle and unfair retail marketing of this company that I take exception to.

Our sincere apologies for any inconvenience that this have caused to you. We went ahead and adjusted your original invoice from $318..28 to $286.45. The amount of $286.45 reflects the 10% discount. Sorry again for the troubles and thanks for choosing Wine Enthusiast.