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Find a Location

Jerry Gradl Motors Inc. has 1 locations, listed below.

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    Business ProfileforJerry Gradl Motors Inc.

    Used Car Dealers

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers Used Car Sales and NYS inspections

    Business Details

    Location of This Business
    711 Niagara Falls Blvd, N Tonawanda, NY 14120-1303
    BBB File Opened:
    1/1/1962
    Years in Business:
    66
    Business Started:
    1/1/1958
    Business Started Locally:
    1/1/1958
    Business Incorporated:
    1/24/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Gradl, Jerry Motors Inc.
    Business Management
    • Mr. Jerry Gradl, Owner
    Contact Information

    Principal

    • Mr. Jerry Gradl, Owner

    Customer Contact

    • Mr. Jerry Gradl, Owner
    Additional Contact Information

    Fax Numbers

    • (716) 260-2628
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a vehicle from this location in August 2021. From day 1 there have been issues. It had a ticking noise in the engine and Jerry said it was an easy fix and we can bring in back in a couple weeks for him to fix. After a couple weeks he said not til September the car is safe to drive. By the time he looked at it, it was too late to do any return on it. And since then every month car has been in for repairs. He had us purchase an extended warranty when we bought the car and he swore up and down the car was safe to drive and any issues under then hood he would take care of. Since November we has an ongoing issue with a fan or motor and we brought it in 3 or 4 times that he always had an excuse that we needed to bring it back and that part didn't end up getting fixed until January which then then the brake fluid was leaking. Not to mention a tire pressure light that has been on and off since the start of winter that he says is just a dirty sensor everything is fine. And since February the flashing check engine light that he says is just a misfire it's safe to drive. He couldn't provide a loaner so at one point we had to pick up the car from him because he said it was safe to do limited driving and I had to get our children to doctors appointments and then we returned it. He passed off the issue onto another body shop M&B auto and said he ordered a part for that shop to program. When that didn't work he just had this other shop keep working to see what the issue is. Now that shop is trying to way over charge me and won't return my car because I don't want them to do the work and refuse to pay when I wasn't the on who asked them to work on my car. Jerry will not help get my car back he does not care but he created this problem. This car has messed up my life and I am stranded and unable to provide for my family because of this car issue. This has caused me to go broke trying to find ways to get around to work and get the kids everywhere. This car is a lemon.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sarah S

    5 stars

    04/06/2024

    amazing place, helpful staff. they helped me find the perfect car for me and my family. even better than that, they found me a reliable car in my price range and i was able to bring it home that very same day

    Local BBB

    BBB of Upstate New York

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