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Business Profile

Used Books

Blue Rocket Books

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Books.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/4/2025, I sent a book to Blue Rocket Books. My order number was #******. I sent ISBN: ************* and I was supposed to be paid $41.99. On 2/10/2025, I received an email from Patrick at Blue Rocket Books stating that " [The] rejected book does not appear to be authentic." They then tell you you have THREE days to either send their ***** account $6.95 to mail the book back to you or they will recycle or donate the books to a non-profit organization. The book I sent was one I had used for a public health course I took. I had originally purchased it from ******: ******* **** *****. The book was authentic. Furthermore, I was on a vacation and not checking my email in that time frame that he sent the email. Additionally, the email from Patrick was very unprofessional. Not only did he not spell order right (It was spelled oder), he also got my order number wrong, and used several different fonts in the same email.

    Business Response

    Date: 02/26/2025

    Hi  This is the email we sent to the customer.   We have returned the counterfeit book to  the customer.    Please note we specifically state on our Website we do not purchase counterfeit books and we generally do not return them.   We work with the publishers to rid the marketplace of these books.     Hi ********* Thank you for your email and feedback.   We apologize for any inconvenience with grammatical errors.   The book we rejected is *************.  Its not authentic from the publisher. It was likely purchased from an unscrupulous online seller.    We cannot resell counterfeit books as we can get sued by the publishers .   To learn more about the topic you can check out        ********************************* As a courtesy to you we will return the book to you and waive the return shipping fee.   The return tracking details are below. ********* ******** ***** ******** ****** *********** ** ***** ****************************** Thank you and let us know if you have any questions. Regards Patrick Blue Rocket Books 

  • Initial Complaint

    Date:02/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in books to sell to Blue Rocket Books on February 10, 2024 and confirmed received from Blu Rocket Books on February 15, 2024. I received an email from Patrick stating he would be deducting $20 from my quote for one of my books due to spine damage which I emailed back to say I was ok with that. He said all other books will paid as quoted. As of today 02/21/24 I agave not received payment of $168.39 and all emails are being sent back to me as undelivered. I just want my money for my books as promised.

    Business Response

    Date: 02/26/2024

    Hi This customer was paid the amount agreed upon on 2-21.  Once again a customer complains and once they get the money they do not update the complaint.   This hurts our business and we have done nothing wrong.   Per our Website Policy payments are made 5-7 days after receipt of the books.  In this case the package was received on 2-15 and a payment was made on 2-21.   We did email the customer as they stated and then paid them on that day. Thank you 

    Customer Answer

    Date: 02/26/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ***** *****

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company purchases books . They have a horrible reputation online but against better judgement I decided to go with them for the highest payout . I sent them 2 books totaling to $320 I only received payment for 1 book. Both books were received and signed for at the same time and date I have proof of signature. This company is unreachable providing false emails and phone numbers on all websites and social platforms. I will be pursuing this to the furthest extent the law this is not how you do business. I don't think anyone has bothered to sue them but I will be filing my case if I do not get correspondence and payment by EOD Fri 1/26/24.

    Business Response

    Date: 01/29/2024

    HiThank you for your inquiry.  This customer has been paid on all orders.   This complaint has been resolved.  The customer may or may not reach back out the BBB since they have been paid.   RegardsPatrick A

  • Initial Complaint

    Date:12/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number:****** Amount ***** **** ************** I have not gotten paid

    Business Response

    Date: 12/23/2023

    Hi

    According to our records this customer was paid the quoted amount of $68.01 to the account ending in 4394 on 11-30.  This is another example of a complaint made but the customer was paid so they do not bother to come back to the BBB and say the complaint is rectified.   Blue Rocket Books has been in business since 2009 and has had over 196,000 successful transactions to date.    We are proud to have many diverse customers both large and small that utilize our services.   Many of our customers have been with us since inception.  We look forward to servicing our customers going forward.

     

    Thank you

    Patrick

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gotten a quote for my book from the company on 12/11/23 for $46.24. Mailed the book out and have not had any updates. I’m unable to get into contact with them. The book I sent has been used once. Told that within 24hrs with express delivery half of it deducted my payment would be sent and yet havent recieved it. I would like to be paid for my book in full for $46.24 or they can send it back since at this point it would be false advertisment.

    Business Response

    Date: 12/16/2023

    Hi Thank you for your email.   We pay customers when we receive the package not when the order is shipped.  This is clearly stated on our Website.   We also notify our customers when we actually receive the package.   In this case the order was received on 12-14 and that is when the customer was paid.  Most times the customer is paid and then they do not bother to reach out to the BBB to tell them the complaint is resolved.   That is the case here.  Thank you******* *

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT USE: I sent in 2 books and was quoted a $37 payment. The vendor replied and said the books are not in good condition and stated that if I sent them $6.95 they would send the books back to me. I sent them $6.95 and the vendor decided to keep one of the books to resell WITHOUT MY CONSENT and after taking my $6.95. WEBSITE IS A SCAM!!! Note to Vendor: If you decide to give me my second book back, I'll take down this review.

    Business Response

    Date: 12/04/2023

    Hi  Thank you for your feedback.   We grade books per our Website policy and in this case the books failed our inspection.   We emailed the customer and offered to return the books for a $6.95 return shipping fee.   That is our standard fee and it is for 1 book or 5 books.  In this case ****** wanted both books returned and paid the $6.95 return shipping fee.   We returned one book and the other book was already donated.   In this case we paid ****** the original quoted amount.  So she received a check and the book is in transit.  We feel this is more than fair.  We have been in business since 2009 and never had someone complain for receiving the quoted amount for the book.   This has been our policy since day 1 and we will continue to either pay for the books or return them.  Thank you again Patrick 

    Customer Answer

    Date: 12/05/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The problem is not the fact that it costs 6.95 to send me 1 or 5 books. The problem is how shady you were when you said the book was “unacceptable” and refused to pay me for it. THEN after I said I wanted it back, you said okay we’ll pay you for it. So in short, you were hoping that by telling me it was “unacceptable” you could avoid paying me for it AND could sell it for profit. It’s a matter of principle and you all know what you tried to do. Those are bad business practices. Shame on you for trying to make a few extra bucks and screw people out of money. Your company is a scam and should be ashamed of itself for these poor practices. Grow up and learn how to be a real business. Regards, ****** ********

  • Initial Complaint

    Date:10/16/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a quote for a book from the company on 9/23/23 for $47.15. I mailed the book out and have not had any updates. All of the contact information on their site is shut down and I’m unable to get into contact with them. The book I sent had been used once. I would like to be paid for my book or they need to send it back since at this point, I would consider it stolen.

    Business Response

    Date: 10/19/2023

    Hi This customer was paid on October 16th for the quoted amount.   Please note our email address is *************************.   Some customers have our old email saved and it preloads when they start an email.   Please use the email provided or reach out to us on ********.Thank you Patrick

  • Initial Complaint

    Date:10/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order #****** I sent textbooks to them and they were received on 9/11/2023. They were supposed to issue payment in 10 business days. It has been a month and no payment is received. When trying to contact them then the email doesn't work.

    Business Response

    Date: 10/19/2023

    Hi This customer was paid on 10-16-23 the quoted amount of $34.64.   Please not our email is [email protected] since 2021.   We changed our email and some of our customers have the old email saved.   This preloads when you start an email.  Please use the new email. Thank youBlue Rocket Books

    Customer Answer

    Date: 10/19/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ****** *****

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an estimate on three college textbooks on 5/8/2023. I packed my shipment and used their prepaid label to send my books. *** tracking confirms the package was received by ******** on 5/15/2023. At 10AM. The website FAQs states 3-10 day response time for payment and 24-hour response time for email questions. I have received neither. They took my books and do not answer an of the communications. They are commiting fraud through the mail and theft. I got an estimate on three college textbooks on 5/8/2023. I packed my shipment and used their prepaid label to send my books. *** tracking confirms the package was received by ******** on 5/15/2023. At 10AM. The website FAQs states 3-10 day response time for payment and 24-hour response time for email questions. I have received neither. They took my books and do not answer an of the communications. They are commiting fraud through the **** and theft. Tracking number is ****************** And there have been numerous complaints against this business, who is also getting people's bank account information.

    Business Response

    Date: 06/15/2023

    Hi This customer was contacted and paid $55.27 on 5-31.   The issue iscompletely resolved.   I do not know why you are contacting us at this point in time.   Many times once the customer gets what they want they do not follow up with you.   Thank you and let me know if you have any other questions. Regards Patrick Blue Rocket Books 

    Business Response

    Date: 06/15/2023

    Hi This customer was contacted and paid $55.27 on 5-31.   The issue iscompletely resolved.   I do not know why you are contacting us at this point in time.   Many times once the customer gets what they want they do not follow up with you.   Thank you and let me know if you have any other questions. Regards Patrick Blue Rocket Books 

    Customer Answer

    Date: 06/15/2023

    Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The business name is Blue Rocket Books. I received an email that they did not respond to BBB request and to contact you if they contacted me. So, they paid what they owed after I complained, but still no contact was made  Regards,  **** ******

    Customer Answer

    Date: 06/15/2023

    Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The business name is Blue Rocket Books. I received an email that they did not respond to BBB request and to contact you if they contacted me. So, they paid what they owed after I complained, but still no contact was made  Regards,  **** ******

  • Initial Complaint

    Date:05/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed their form to send two textbooks to them. I used their prepaid *** shipping label. The books appear to have been delivered but no update from the merchant in 20 days. I have tried to message them on social media (no posts since 2016) and tried to email them -- but all their email accounts are shut down. Also -- their phone does not answer.

    Business Response

    Date: 06/29/2023

    Hi  Thank you for your email on this matter.   We have emailed the customer the letter below and sent a ******** response to the customer. If you have any other questions please let us know.  Hi  We recently received your order into our warehouse. Unfortunately, the  following book(s) had problem(s)************* rejected due to excessive  markings in book and ************* rejected due to liquid damage and  excessive markings .   Any other books will be paid as quoted.  Rejected items: We hold your item(s) for 3 days, unless we hear from  you. We are glad to return the item(s)to you if desire. All that we ask is that you pay the return shipping of $6.95. Please send a ******* to  ***************************, Mail to:*************************** with  order number and we will return the book to you.  Thank you and let us know if you have any questions.  Patrick  Blue Rocket Books LTD. 

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