ComplaintsforSKG Group Holdings LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I purchased Whirlpool Maytag Jenn-Air cooktop electric radiant cartridge (Model # ******) on ************ online on 05/19/2022 for $328.48 (Order#: ******). Once I got the product, I opened the box and found the product was already broken (they shipped a damaged product to me), and I can't use the product at all. I called them right away at ************ that was listed on ************ and emailed them about the problems, and didn't get any response from them. Then I called them at the number and emailed them several times, and the phone calls were never answered, and there was no email response at all from ************.Then I communicated with my credit card company and asked the credit card company to communicate with ************ for refund or replacement of the product. However ************ denied the credit card company's request.Then I attempted to communicate with ************ again, and they insisted that it was over the return and refund period although I explained to them about the efforts that I have attempted to resolve the problem.Now I have to file a complain with BBB to resolve the problemBusiness response
09/12/2022
Hello, we received first email in July whereas part was send in **** Since it's over 30days we cannot process return.Customer response
09/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I attempted to contact with the business once I received the product, but the business didn't answer phone calls and respond my emails, and therefore I had to contact my credit card company to resolve the issue. However the merchant refused my credit card company's request, and I had to contact with the business again (they never answered phone calls, and they answered emails at this time since they knew who sent the emails), and at that time, the merchant stated that the refund or replacement period was over and refused to refund it.
I did attempt to resolve the issue right after I received the product. However the merchant used a trick of not answering phone calls and not responding emails at beginning, which was within a period that they claimed as refund or replacement period (it was not on the sale contract). If you look at other complaints to the merchant, customers had similar experience of not getting answered on phone calls or emails. They intended to delay the process and then used over refund period as a pretext to deny their wrong doing.
Still demand full refund.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************
Business response
09/13/2022
We had mentioned on website that we will send replacement part. We are giving opportunity to return the item.Customer response
09/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The merchant promised me as they responded to BBB on 9/13/2022, and they were giving an opportunity for me to return the damaged item back to the merchant.
However after waiting for more than a week, I didn't get anything from the merchant, and I communicated with the merchant again. Now they denied anything they said and refused to refund or replace the damaged item. see the attached email.
So the complaint hasn't been resolved yet.
Best regards,
*****************
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************
Initial Complaint
08/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 6/20/22, I ordered a gasket for my refrigerator door. The part was delivered on 6/21/22, but arrived damaged (the edges and corners were torn) rendering it unusable. I attempted to contact the company via telephone, but no one ever answered the number provided. I then contacted the company by email on 7/12/22 notifying them of the damaged part and requesting a refund. I received a reply on 7/13/22 stating that they do not have an exchange policy and outlining their return policy. I replied on 7/19/22 asking how to obtain a return authorization number for a defective part and received a response the same day asking me to return the "incorrect parts" with a copy of an invoice they attached to the email that they wanted me to write "Did not need part, returning for credit." on. This invoice listed a different company and neither the amount for the part nor the shipping costs I paid were accurate - they were for LESS money than I paid. On 7/25/22 I responded by email pointing out the discrepancy in amounts and reiterated that this was a damaged part that I was seeking a refund.On 7/26/22 the company replied asking me to send photos of the box with the *** label, damage on the part, and the entire part. On 7/29/22, I sent the requested photos. On 8/1/22, I received a reply stating that "This is past the time for damage parts claims. I needed to be in by 7/20. The claims **** has rejected it."Business response
08/17/2022
Hello, we have refunded full amount, ThanksInitial Complaint
07/22/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a part from this business on 7/13/22. Received the part 7/18/22. The part was the wrong color. I called there customer service on 7/18/22 and was told to send an e-mail. I sent an e-mail on 7/18/22. They have not responded. Tried called there customer service 7/22/22 and call will not go through. I want the correct part sent or be issued a refund.Business response
07/22/2022
The amount has been refunded. ThanksCustomer response
07/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************
Initial Complaint
05/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a icemake on 2/24/22, and has not been sent out, I feel they are a scam and want a refundBusiness response
05/25/2022
This order is canceled and refunded.Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a part on February 23rd, then realized that I needed an additional part so I emailed them about 60 minutes after the initial order and said I wanted to cancel that original order. I then made my second order that included both parts. About 6 hours later, I received an email stating the original order had been shipped and I contacted Parts IPS via email, as stated on their shipping email. I was advised to reject the initial order and accept the second order. I mistakenly rejected the wrong order and accepted two duplicate items. I followed Parts IPS' advice and returned the duplicate order per their instructions in early March. I emailed them asking for the missing order at the same time. After receiving confirmation from **** that my return was delivered, I sent about 4 emails asking about my refund and for the missing part to be shipped. To date, I have not received either.Business response
05/31/2022
Hello, We have refunded full amount. ThanksInitial Complaint
03/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchase date 2-22-2022, total amount $82.03 which includes $12.99 3-5 day shipping via *** ground. My items were in stock and are still currently showing in stock on the website but nothing has shipped yet. From the order confirmation the following was stated.For items in stock, we will ship in 1-4 business days. For non-stock items we may ship the order within 21 days. When we ship the order, you will receive an email notification with *** tracking. You can reply back to this order confirmation email after 4 business days to know the order status and decide to continue or cancel the order.I've emailed and asked for a response with no reply and I've called multiple times asking for a status on this order and will be told I'll be called back with a status with no avail and cannot get a response for cancelation and refund.Business response
03/07/2022
We have refunded full amountInitial Complaint
02/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On February 19, 2022 I ordered a Jenn-Air Range **** Top Electrical Cartridge 2 Burner, ************ #*********** from PartsIPS. It arrived on Tuesday, February 22nd. The part that came was Black. My stove is white. I called their **************** number and the person told me I had to send an email and pictures of the part. I used my confirmation email so they could see I ordered a White burner, attached pictures of the Black one they sent me and a copy of the packing slip that said "Black". I have gotten no response. Now every time I try to call the number I only get a busy signal. I want to return this part and after reading all the negative reviews on this site I feel I should NOT be charged the shipping fees to return it when it was their mistake. I would love for them to send me a white one but if that is not an option I just want a REFUND. It seems impossible to get a hold of them.Business response
02/28/2022
We have already offered return to customer.Customer response
02/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: PartsIPS has not emailed or called me about a refund. I tried calling again but can not get through. I also want to return the wrong part they sent but dont know how to.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************************
Business response
03/03/2022
We have sent return instructions. Once its is returned we will refund full amount.Customer response
03/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I will ship the part back via ***** today. I'm shipping it ***** Ground. You should have the part by Wednesday. I will not be OK until I receive the refund. I'm also MAD that I have to pay to ship it back when I Ordered the Correct part and you sent me the WRONG part.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************************
Initial Complaint
01/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On December 16th we made an order through their website which we paid $50.65 for 2-day shipping, $300.61 in products, and $24.76 for taxes. Keep in mind these parts were needed for one of our biggest customers and they needed the parts as soon as possible. To our surprise, the most important and expensive part did not arrive with the rest of the items in the order that we paid overtime for, it was the Temperature Control for Garland **** #******. We immediately communicated with Parts FBS and they said that the part was going to arrive at most, the second week of January because it was a backorder. Even though it did not say anything about backorder when we bought it and we let our client down for the Holidays without an oven, we accepted it and patiently waited. Then on January 12 we called to get an update, no one answered and we also sent them an email from which we received no response. Two days later, on January 14th we called again for status and they told us they would call right back with an answer, they never called us back. Today, January 24th, we called after having to deal with our client putting pressure on us to complete the repair, and the supplier that is non-responsive, we call again and they tell us that the part has no ETA since it is in backorder. When we requested a refund they say that it will take about 7 days to process after we sent an email canceling the order, we assume they are talking about the same email they never answer. The customer service agent was extremely rude and had zero intentions to provide solutions or to make sure the customers are satisfied. This is unacceptable. We would like the complete refund of purchase since the repair could only be done completely if we had and installed all the parts we ordered, which was not the case and our customer after more than a month still does not have an oven and it is very disappointed, shipping and tax refunded immediately to our credit card. Thank you!Business response
01/26/2022
We will process refund.Customer response
01/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved only if as requested we receive the refund of the total amount of the **** not more than 24 hrs from this moment. Thank you.
Sincerely,
*************************
Customer response
03/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Hello, good afternoon. My name is **** *******, owner of George's Appliance Repair. Almost two months ago, we filed a complaint against Parts FBS and the solution we agreed was to refund the complete order which was around $350 IMMEDIATELY. It has been over two months, we still haven't received our money back for parts they promised to refund that we never received and it is impossible to communicate with them. It is extremely outrageous. We need to reopen this case immediately. Please let us know what is the next step at this point. This situation is extremely unfair and the worst attention we have ever received.
Thank you and have a nice day.
-**** *******.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *******
Business response
03/11/2022
This is *** tracking: ******************Initial Complaint
12/22/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a replacement part for a stove, which included the plastic stove handle and two screws. The screws do not thread into the handle, rendering the part useless. When I emailed the company, I got the standard reply listed in other complaints. The response was that I had to get authorization to return (their defective) part, would be subject to a 20% restocking fee, and had to pay for return shipping. So it will cost me money out of pocket to get nothing from this company. As mentioned, the phone number on the Contact Me website is bogus. I wish I had done my research. This company obviously profits from defrauding customers.Business response
12/23/2021
We have refunded full amount to customer. ThanksCustomer response
12/28/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
12/13/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a part (door gasket) from PartsIPS. They shipped the wrong part. I notified them using the phone number provided. They asked me to send them an email. I sent an email, and they shared their standard return policy, which include a 20% restocking fee and no shipping reimbursement. THEY SENT ME THE WRONG PART, and I they won't refund me my expenses. This is fraud.Business response
12/13/2021
Hello, We have refunded full amount. ThanksCustomer response
12/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
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Customer Complaints Summary
33 total complaints in the last 3 years.
3 complaints closed in the last 12 months.