Business ProfileforPolicygenius Inc.

Policygenius created a homeowners and auto policy for my family, set up by monthly auto-pay. However, Policygenius made several mistakes with our autopay, resulting in having to call them multiple times to get the autopay working and missing several payments. Then, when the policy was up for renewal, Policygenius made an unauthorized change to our policy, resulting in losing a policy discount and causing the cost of homeowners insurance to go up. We tried to contact Policygenius but had difficulty contacting someone by phone. There was a long wait when calling the phone number, and often, the line would hang up. They would email us back, but the issue was not being resolved quickly enough as our policy was set to renew in a few days, and we only found out about the unauthorized change by calling the insurance company directly. Finally, we just switched to another local agent who created a new policy for us and resolved all these issues quickly. However, we would also like to switch our other insurance policies to this new local agent. The new local agent said this is only something Policygenius can do. However, Policygenius is stating they cannot process this change and should contact our new local agent. We are inclined to believe our new agent, as she resolved the issues with our policy that Policygenius caused.