Complaints

This profile includes complaints for 1-800Accountant's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800Accountant

  260 Madison Ave Ste 1001 New York, NY 10016-2401

  
• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date 3-9-2022 Paid - $3,752.90 out of $7,505.79 The business committed to business tax prep, personal tax prep, tax advice, payroll, bookkeeping, and platform access On 5-2-2022 I wrote the billing ***** to cancel this service and request a refund for what was paid and got no response On 5-5-2022 I called to follow-up on my cancellation request and a trouble ticket was created while I was on the phone to start the process. At this point I was transferred to a ***** to discuss and was promptly told they would not offer any refund (not even a portion). I was a little caught off guard as I planned on revisiting this service when I actually needed it. The services to be provided on the uploaded invoice have not been satisfied. The rep I spoke to cited a 30 day policy and since I am outside of 30 days no refund will be issued.To be clear, I was given bad advice from the start. My personal taxes were already complete by my CPA and this is a newly formed business so there was nothing to file for tax year 2021 ***** services boasted on the invoice were payroll for 1 employee (As I am just getting started I have no need to setup payroll at this time. All monied vested into my business were my own personal funds Lastly, I liked the team members I spoke to but could tell signing up for a service like this was not in my best interest at this juncture. I at least went through the rounds of scheduled calls to hopefully find a benefit. The onboarding calls did NOT happen within 30 days so trying it on in reference to this service for 30 days is a moot point. My onboarding calls were completed on or about April 16th, which is still a 30 day window.

  

  Business Response

  Date: 05/17/2022

  (5/5/2022 6:48 AM)
  The client wanted a refund because he feels we have not done anything so far. I explained the refund policy and he decided to keep the services as is for now.

  Please call us back to address outstanding Items we need from you for Payroll and ***************************************************************" ************ ** ******* **************************************

  Customer Answer

  Date: 05/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   That is blatantly false. My initial "cancellation request" phone call was with a representative saying this would not be an issue. Once I was told that she said she would need to transfer me to a "cancellation group," which is code for I'll transfer you to someone that is paid to NOT issue a refund as requested. Correspondence attached:

  Also note, the sentence saying " I've been in lending for over 16 years and there are quite a few channels for me to pursue. I'm asking for a reasonable outcome. I'll keep moving in the direction I am headed as of now until something is done about this" in the attached correspondence was clearly to inform them of agency complaints to follow

   

  Since the attached correspondence took place May 5, 2022 @ 10:39am I have had zero contact with 1-800-Accounting. Their response further displays lack of candor within their organization

   Please advise

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  

  Business Response

  Date: 06/16/2022

  Hi and thank you for the response. 

  It appears that your request for cancellation was still outside the 30 Day refund Policy as per Terms of Service.

  You are still more than welcome to utilize the Services up paid to date or up to the Date it expires , which is March 3, 2023. 

  **************

   

   

   

• Initial Complaint

  Date:05/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last November 2021, we were contacted by **** accountants that they can help us with filing our taxes. Given that we are a newly formed LLC. I said yes. However, it has been May 2022 and my business tax and personal tax returns have not been filed. I was not contacted as to what would be the next step and I found out that I am in a recurring payment of which we have to pay almost ***** dollars a year for the service which seems to be a waste. I really feel helpless as we got a letter from the *** stating we are getting fined for not filing our business tax. We had help with only one person in this entire business and she has been wonderful but I am not even sure if our personal taxes have been filed or not. There was no communication and I wonder if this is a scam since we have given them alot of our information and yet we do not know on how to proceed. I need to know that they will help us get through the previous tax year and cancel our plan since it doesnt seem to be working for us.

  

  Business Response

  Date: 05/10/2022

  Please go to the ************** as have been awaiting your response of Signature after you review your Business and Personal Income Taxes. 

  No Refunds can be issued after 30 Days from Processing.

  Customer Answer

  Date: 05/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I answered your messages and wants to rectify some information. I am still waiting for your reply. Isent a message to ***** and *****************. No reply.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ******
  
  
  
   
  

  

  Business Response

  Date: 06/16/2022

  Hi and thank you for your response.  It appear that everything has been completed and rectified. 

  If there are any follow up requests , please call us Direct **************

• Initial Complaint

  Date:04/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid 1800accountant$365 to do our 2021 tax return. We also paid $115 for Peace of ************** and $50 for them to file an extension with the **** 10 days after the deadline for taxes, we called the company and found out they did not file the extension and now we are 10 days late paying taxes. We complained and they reimbursed us $50 for the extension, saying it was their fault. We called several time and different days to speak to someone to find out when they would be completing our taxes and was always told someone would call us before the end of that day. No one ever called. I told them we wanted a full refund and was going to *** ***** that day and pay our taxes with a return done, and we did. we have yet to have anyone call us.

  

  Business Response

  Date: 05/10/2022

  There are no refunds to be issued as the extension submission required necessary by submitting party/ies data which was not provide or provided in a timely manner. 

  There was more than reasonable time to submit for an Extension as the process was initiated by the end user Taxpayer on April 8 2022 - But Never Submitted or completed. 

  Allowable 2022 - Personal Income tax and Personal Extension access to Services is Authorized, no refunds will be issued. 

  Customer Answer

  Date: 05/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Attached is documents of emails to 1800Accountant. They took our money, and on April 11 they refunded $50 that we had paid for them to file the extension. They said it was their fault they didn't file the extension. They never once called us to ask us a question about our taxes or the information I had sent to them. 
  
   
  
  On their portal it always said, "our personal return 2021 has been prepared and is currently awiting to be reviewed by their internal review department. 
  
   
  
  We are requesting a refund of the total amount paid to them including the $115. for "peace of Mind insurance."
  
   
  
  They are now saying in this email from you that I never sent them everything they needed, yet they always told us it was in their review department.
  
   
  
  No one ever called us with one question about our taxes. They dropped the ball here and don't want to admit it. 
  
   
  
  Sincerely,
  
   
  
  *********************
  
  ************ 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** * * *********************
  
  
  
  
   
  

• Initial Complaint

  Date:04/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been demanding a refund from 1 800 Accountant since October 2021.I have attached all documents that shows my problem.In summary, 1 800 Accountant charged me for a service that was never done, and they have been ignoring all my attempts. The services that I paid for were NOT rendered.After many attempts and with 1 800 Accountant failing to respond, I am seeking assistance and remedy. On July 2nd 2021, my *********** bought your companys tax package for a total of $4743.46-which included business and personal taxes with the representative name ***********************. Unfortunately, your service were severely inadequate because no tax fillings were done since the purchase date. We have tried communicating with your staff, spoke to managers, had an investigation done on October 7th 2021- yet was still left unsatisfied with the results as well as losing our hard-earned money to have nothing to show for it.To resolve the problem, we want a full refund. To add injury to insult on November 19 when logging into the portal- under the Payment tab it read:October 15th 2021 / Chargeback received October 20th 2021 / Paid by Check / CB# ************, Chargeback Won November 1st 2021 / Refunded with Check / CB# ************, Chargeback Won / Manually Refunded Yet, when we reached out to the billing department via e-mail on November 27th 2021 to ask which address has the check refund been mailed too we are told that We can confirm that we have not issued a refund, and there is no refund that is due to you at this time. So when logging back into the portal the November 1st 2021 row disappeared. It is unethical to take money, not perform a service, alter information and then insult us by not providing us a refund when clearly no services were rendered.

  

  Business Response

  Date: 05/10/2022

  We cannot authorize any refunds if it is outside of 30 days or a Chargeback was issued. 

  Customer Answer

  Date: 05/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You claim that a refund cannot be made after 30 days. I waited MONTH for a response after numerous attempts of contacts, provided full documentation as to how this service which I paid in full for was NOT done and the only response I receive is that a refund cannot be issued.

  If the claim is that a refund cannot be issued, then I will escalate this matter even further. The short answer response provided is disrespectful to say the least and in no means shows that your company takes any responsibility for the lack of service that was provided. 

  A refund needs to be issued; services were not rendered by this company. It is an absolute scam to think that you can collect payment, not render the service and then ignore the customer. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer Answer

  Date: 07/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  You stated that I am "also required to participate to ensure completion of services purchased within the period of the subscription." 

  Provide me the time span because when logging onto the portal my subscription shows cancelled. Clarify this immediately!!

   

  You also keep writing that "There are no refunds to be issued as it is outside the 30-day period from purchase."

  Even though I have provided full proof that 1 800 Accountant never completed any of the paid service that was paid for during that initial time frame. A policy cannot stay in place when the company is at full fault for not keeping their end of the bargain. How do you take someone's money and not complete the service and fight them on it?!

  I have written letters, emails, called for months and now through the BBB is the only time I receive a response because you don't want your company's name to be tarnished?

  Provide a full refund

   

  Thank you.

   

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  

  Business Response

  Date: 08/09/2022

  Hi and thank you again for your request. 

  As a Consumer and Business Owner , you fully knew that you had services available for use since July 2021. 

  Since it is outside of the 30 Day refund policy terms of services  and after thorough investigations , there are no Refunds to be issued. 

  You how ever have access to utilize the services Paid for in the year when you want it applied. 

  We do recommend that you utilize the services to ensure compliance as we require you to submit necessary information to us to provide accurate Filings in a Timely manner. 

  Call us and Set up a meeting with your Tax Team. 

   

  Any further request for Refund will still be Denied , regardless of BBB or ** Consumer Affairs. 

   

  **************

• Initial Complaint

  Date:04/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted this company as a 1st time business owner under the impression that they would provide the accounting and tax services promised . While I only spoke to an accountant once or twice and they falsely advertise their services. This company failed to prepare my taxes timely and after having contacted them multiple times send the return to me with multiple errors on the irs tax deadline . In addition to the fact I essentially had to load everything , speak to an accountant and was promised a turn around of 24 to 48 hours after that call these people sat on my information , make it impossible to reach a live agent and only responsive when they are swindling you into contracting their services . As a result of their gross negligence and incorrect prep of basic taxes for the 1st time in my entire working history my taxes with irs havent been file and they continue to avoid making the necessary corrections and even listed my employer as the **************************** when I am an employee of the social security administration and my w2 which they have on record clearly states department of interior for tax purposes . They also missed deductions of expenses I provided proof for and that the accountant told me they would add when completing all my uploaded documents review . It was past 10 pm on 4/18 when I received an email to log in to my account and as I looked I provided feedback to the person who made no changes and I was unable to sign the incorrect return they wanted to file . These people robbed me of over **** and could not even get my taxes done or file the appropriate extension. Any proof you need I can provide . Made calls , sent emails , have screen shots and to this very moment they still have not made the necessary corrections and I will now be subject to a penalty . I will have to file taxes myself when I would like a full reason for the Ponzi scheme they have going at this company robbing working class people of money while not holding up their

  

  Business Response

  Date: 04/26/2022

  Hi and thank you for your Requests. We cannot authorize any refunds as Billable work has been provided.  

  A Tax Compliance Manager will be reaching out to you to address and ensure accuracy respectively. 

  Thank you, 

  ****************************

  Customer Answer

  Date: 04/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The company only contacted me yesterday regarding my multiple inquiries and accepted their lack of communication and timely responses. They also never provided the consultation services that were part of my package deal . After like 10 messages and 4 revisions they have supposedly completed the return fro my review . I still want a refund for all the false advertising they did and lack of promised services they nbilled me for . I will review the taxes but Ive already started my own return because they never responded so at this point k no longer need their services . 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 06/10/2022

  Regardless of your decision or request, there are no refunds as per Terms of Service.

  Please call us to set up a meeting with your Tax Team to ensure Compliance and utilization of services you are entitled to up until the end of the Subscription term or renewal. 

   ************* *************

• Initial Complaint

  Date:04/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for two separate subscriptions - one for $1179 for payroll and one for $3079.89 which included business tax preparation ($815), personal tax preparation ($365), yearly tax advisory ($1125), 1800accountant access ($329.89), loan agreement ($0), and quarterly estimated taxes ($445). They did not provide the payroll services that I paid for, so the subscription was cancelled and they did actually issue a refund for the $1179 for services not rendered. 1800accountant did prepare the personal and business taxes, which is why I did not request a refund for these services, however, they did not submit them electronically - I repeatedly asked for proof of submission which they never provided and I had to print everything out and submit it myself. One simply cannot trust this company to follow through based on the numerous BBB complaints and my own experience.I have sent several emails (at LEAST 12) and have called their suggested number (which somehow is never in operation) requesting cancellation of the subscription for which they did NOT provide the services of yearly tax advisory ($1125), 1800accountant access ($329.89), nor quarterly estimated taxes ($445) which were due last Monday. Once they received the money for the subscription, they no longer communicate with you. The only tax advisory I received was an incorrect answer about SEP *** contributions which almost cost me a penalty for over contribution. The repeated response from their "management" to the numerous complaint emails is that they have already issued a refund for the payroll and they completed the tax returns so cannot issue a refund - it's as if they aren't even reading the complaints about which services they are NOT providing or they are just too incompetent to understand their own services, which is likely. This company is in breach of contract by NOT providing services that were paid for or they are simply fraudulent and need to be reported to the ****

  

  Business Response

  Date: 05/10/2022

  Case Number: ****** - Refund For Payroll has been Issued 2/15/2022 12:20 PM ($1,179.00) 

  There are no refunds as revisions and corrections are allowable and did NOT constitute Monetary loss as the changes requested were contingent on the information initially provided and then changed after the fact. 

  Services Paid have been rendered and there are no refunds to be issued outside of what was already issued. 

   

   

   

   

   

  Customer Answer

  Date: 05/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was billed for $3079.89 which included business tax preparation ($815),  personal tax preparation ($365), yearly tax advisory ($1125),  1800accountant access ($329.89), loan agreement ($0), and quarterly estimated taxes ($445).  
  
  The following services have NOT been provided:  yearly tax advisory ($1125), 1800accountant access ($329.89), nor quarterly estimated taxes ($445).

  Again, maybe if you actually READ the complaint more slowly and review your records more thoroughly, you'll better understand which services you have provided and which services you have not. 

  Please provide proof that you have provided the services of yearly tax advisory ($1125), 1800accountant access ($329.89), and quarterly estimated taxes ($445) or provide a refund for these services that you have NOT provided. 
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 08/17/2022

  There is no additional action required as no refund will be issued. 

  There are no refunds as revisions and corrections are allowable and did NOT constitute Monetary loss as the changes requested were contingent on the information initially provided and then changed after the fact. 
  Services Paid have been rendered and there are no refunds to be issued outside of what was already issued. 

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  AGAIN, I'm not sure how many times I can say the SAME thing before this business understands the nature of the complaint.  PLEASE actually READ the complaint and respond to the services that are NOT being rendered rather than respond with a canned answer that doesn't even address the complaint.  I was billed $3079.89 which included business tax preparation ($815), personal tax preparation
  ($365), yearly tax advisory ($1125), 1800accountant access ($329.89),  loan agreement ($0), and quarterly estimated taxes ($445).  1800accountant did prepare the personal and business taxes, which is why I did NOT request a refund for these services.  This seems to be the only part of the complaint that they are reading as they continuously say that the service was provided so no refund will be issued.  I agree that 1800accountant provided this service and I have NEVER asked for a refund for the services provided.  I have sent several emails (at LEAST 20) and have called their suggested number repeatedly (which somehow is never in operation), and have responded repeatedly through the BBB to try to get someone to understand that they are NOT providing the services of yearly tax advisory ($1125), 1800accountant access ($329.89), nor quarterly estimated taxes ($445).  I have only ever asked for a refund for the services that are NOT being provided and continue to NOT be provided, yet as you can see from these repeated responses, they clearly do not understand a clear complaint written in plain English

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:04/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Last year, I subscribed to **** accountant for tax/business services for a new small business I started. The gentleman on the phone sold me the service and guaranteed they would file up to six state tax returns annually. The cost of this service for one year was $3099. When I expressed concern about this price, he guaranteed me I'd "get all of that back in the form of a tax return." He also guaranteed they'd file my six state tax return. Neither of these things was true. I was therefore sold this service under false pretenses. 2) My personal tax returns were not correct. One tax advisor stated I should've received an additional $6000 in federal refund. So they did an amended return, and a different tax advisor determined I'd get an additional $60. That is a 100 fold discrepancy! I was told I'd only get the $60. The advisors never did agree. And I was left having to coordinate back and forth among them. This is unacceptable. Regardless of who was correct among their advisors, the original return was obviously incorrect as they determined I'd get the additional $60. So zero confidence in my tax returns and in fact now I feel need to take to someone else to check them over. For additional expense of my own, of course. 3) Tax advisor missed scheduled call on March 8, 2022. He did not explain why he missed the call. When pressed about what happened. He offered no excuse, apology, explanation. And indeed, he never contacted me to reschedule call. After filing complaint with them, they merely said I'd just have to ride out the rest of the year I paid for. I requested a full refund and was rebuffed. But none of my issues were addressed. It was a totally arbitrary decision. So all of these issues, atrocious service, no coordination among their own staff, let alone me, incompetent tax preparers, missed calls with no reason, no accountability, false claims of their services upon retaining the service are why I'm requesting a full refund.

  

  Business Response

  Date: 05/10/2022

  We Cannot sell *** Services Contingent on guarantees relating to Federal and Local Income tax Refunds . 

  Since the Request for a refund was NOT related to the Penalty or Interest that occurred due to our services or related to error caused by 1800Accountant,

  no refund will be issued.The Solution allowable at this point is to ensure the Completion of ******** Services up until the End of your Subscription Term.
  

• Initial Complaint

  Date:04/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1800Accountant was only to recurringly **** access to the portal yearly. Instead they autobilled my credit card for Personal and Business Tax Preparation and Tax ************* services that were not performed and refused to credit the $1,607 due me not calling within 30 days of the charge. I did not know the charge was billed until review of my credit card.

  

  Business Response

  Date: 05/10/2022

  No Refund can be issued until the Chargeback Issue is resolved and makes its final determination For Payment #*******, Ref. ***********

• Initial Complaint

  Date:04/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years of regretful taxes done by this company, lack of response and work done in a timely matter. Got a better deal this year from them for taxes due to this problem. Was charged and when time came to submit taxes, no one was available or responded to calls or email. They now have claimed I cant get a refund because I didnt contact them Im time of the 30 day cancellation. How can I contact them when they dont return emails or calls. This feels like fraud by 1-800Accountant. Paid $760

  

  Business Response

  Date: 05/10/2022

  Case Number: ****** - As mentioned and reiterated,  there are no refunds outside of 30 days as per ******* M in Billing. 

  Customer Answer

  Date: 05/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   That may be your policy to not refund after 30 days, but you guys did not respond back to my emails or answer my calls. I was assigned no agents to message for my case in which I already paid for, only option was to call on the phone and wait 30 mins or longer for a response and the only time I got an answer was after the 30 days. I was a client paying for a service and received  no communication about my file or and easy option to cancel. This is horrible service, you cannot sell something and deliver nothing.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 07/25/2022

  Hi ,  

  Your Follow up request will not change the policy, and no refunds can be issued.

  Customer Answer

  Date: 07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have submitted enough evidence to clearly show this company did not follow through its job to help its paying customer. I was offered nothing but a cheaper renewal of next years rate, which I already received the year before due to the companys lack of communication. This company is nothing but a scam, paid for services that were never provided. I expect a full refund at the very least.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:04/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a new small business owner. Im fairly new to using a Tax Accountant and purchased services with 1800Accountant in February 2022. I was told by the sales rep who signed me up that i would a team to handle all my tax filings, i said thats fantastic. I started my service and scheduled my first call to get started, setting up my account on portal, get to know me type of conversation etc. Everything was going smoothly until i noticed that these calls were fairly short less than 30 minutes and they encouraged me to use the portal. The portal used to submit my documents and connect my bank was glitching from the start, received error messages for uploading documents and bank synchronization. I spoke with my advisor on a scheduled call and explained my issues and wanted some assistance to fix the issue, she advised me that she opened a ticket so technical support could address the issue with no reply. Im already frustrated at this point because i found myself having to do tasks that i was paying for right? I was wrong, they told me i had to file an extension for my filing of a new business which i was under the impression theyd being doing on my behalf. I feel the services i payed for doesnt represent what the sales rep explained to me, i could be wrong. The services promised was not upheld in a professional manner, somewhat misleading. I think under these circumstances 1800Accountant should refund their customers if the services wasnt provided due to technical difficulties with their portal that prevents their customers from uploading documents and syncing their banks and also having the customers file for extensions or any task pertaining to the business and or tax related submissions.

  

  Business Response

  Date: 05/10/2022

  Case Number ****** Created Date 4/16/2022 12:44 AM 

   There are no refunds until  since there is an Active Dispute with the credit card company and being outside the 30 day refund Policy.