![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Customer ReviewsforHi Tech Central Air Inc.
7 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tim M
5 stars06/21/2024
Review: 5 Stars - Exceptional HVAC Services from HiTech Central ********I recently had the pleasure of working with HiTech Central ******** for HVAC services, and I couldn't be more impressed. From start to finish, their professionalism and expertise were evident.Firstly, scheduling an appointment was straightforward and accommodating to my busy schedule. The technician arrived promptly and was courteous throughout the service call. They meticulously inspected my HVAC system, addressing the issue with clarity and offering me several options for repair.What stood out the most was their transparency and honesty. They didn't try to upsell me on unnecessary services but instead focused on providing the best solution for my system's efficiency and longevity. The repair was completed efficiently, and my HVAC system has been running flawlessly ever since.Moreover, I appreciated their proactive approach to maintenance. They provided valuable tips on how to keep my system in optimal condition between service visits, which I found extremely helpful.Overall, HiTech Central ******** exceeded my expectations in every aspect of HVAC service. Their professionalism, expertise, and commitment to customer satisfaction are commendable. I would highly recommend them to anyone looking for reliable HVAC services.If you're seeking a company that delivers top-notch service with integrity, look no further than HiTech Central ******** They've earned my trust and will continue to be my go-to HVAC specialists.Review from Karen L
1 star06/12/2024
This company is a complete scam. They have thousands of different websites, but its the same company. They charged $3,000 to fix the *** but they didnt fix anything. Then they said it was a problem within the building and we were the only ones with no AC at all. They sent new technicians to check, and they told us it was the compressor. *****, the owner, said he couldnt find the compressor and that he would issue a refund. He completely disappeared and didnt issue any refund. We have been without AC for weeks! Terrible company, terrible service. COMPLETE SCAM.Review from Christine B
1 star10/26/2023
THIS IS A VERY BAD COMPANY. They don't care about what they are giving you for your money. I placed an order late April last year and the delivery was done around November 7, 2022. Fall was not so bad compared to the winter that was very cold. The Unit was not working for all winter. I had to use a portable heater to keep the kitchen and living room warm. Then came summer and the unit still did not wok; it was useless. I called the company to complain about the Unit. They send 2 technicians to fix what ever did not work and they failed. I call them back again, the technician tried to fix it but still the unit wasn't cooling air. I lost count for how many time a technician came to fix the unit. Finally one day, the technician came and took it back to their place to fix. Unfortunately, I did not get the same unit back. They brought back a very old and ***** unit with the cord broken in four places to replace my bran new Suburban heater/air conditioner that I paid $3,973.92 for. I told the technician that the unit that they brought to my apartment is not my new unit but he told me that it is my new unit. I find out how terrible the unis was is wen I put it on heat and I wat to pout it on, tried to put it on standby the unit never stopped. I decided to check inside and outside. I found that everything was ***** wherever there was a s**** I did not enjoy the unit at all. This unit is just plain headache. My desire right now is to get my money back but it seems like this company is the law and they can take people money at ease without serious consequences.Review from Ruth C
1 star09/27/2023
Worst company ever. Do not fix pblm, do not show for appt or call just want to keep being paid and never fix issue. RuthCupelliReview from molly K
1 star08/06/2023
They told me an issue with my HVAC which wasn't accurate, they left without fixing the problem even though I told them it still wasn't working and to please not leave. I then called them to come back and was told they would return later that evening and they never showed up. The next day two different techs came and they still couldn't diagnose the problem. They left again despite me telling them it still wasn't working and they could not answer simple questions about the hvac. They did not seem qualified to do their job and it seemed I knew more about hvacs than they did. They did not stand by their 3 month guarantee and stole my $1,000. They have not responded to my phone calls or emails. Run far away-- not only because they are not professional but mostly because their techs do not know what they are doing.Review from Sarah A
1 star08/05/2022
If I could leave 0 stars, I would. I called them to fix my ac unit that wasn't working and to check on my one in my bedroom. They first gave me a window from 1 to 5 pm and said that they would call 30 to 45 minutes before they arrive. Well, 5 pm comes and goes and no one shows up or calls. After calling their office, they come at 6:30. Fine, whatever. They tell me that the living room unit either needs a new part or needs to be replaced, and we elect to replace it. The bedroom unit needs to go for cleaning, but can't be cleaned here and needs to be taken away to do so. So, they take the bedroom one away and say they'll get it to me on Monday and the next day (window from 1-5) they replace the living room one. Everything good so far... but then on Monday, I get a call from my super telling me the new unit is leaking onto the apartment below mine. So I call the office, and the front desk tells me that they'll have my bedroom unit delivered to me on Wednesday and they'll send someone along to check the new one that's leaking. On Wednesday (window from ****), two guys show up who clearly have no idea what they're doing and who don't bring my bedroom unit and know nothing about it. These two guys take the cover off, look at the leaking unit from the outside, and put the cover back on in 2 mins - saying that it's supposed to leak because it's a new unit. I call the office AGAIN and get told that the unit will be delivered on Friday and they'll send over a specialty technician (window from 10-12).On Friday, at 11:45 I call and ask what's going on. First the woman tells me I'm on the list. When I pressure her, she ends up telling me that the technician called out sick from work today so they're not sending it today and they will get it to me tomorrow. THIS IS THE FIFTH DAY I HAVE SAT AROUND WAITING FOR THEM - THIS IS A SCAM DO NOT USE THEMReview from Callie B
1 star10/19/2021
DO NOT USE THEM. DO NOT USE THEM. DO NOT USE THEM. ABSOLUTE WORST COMPANY! DO NOT BELIEVE THESE REVIEWS! First of all, they scheduled my repair/maintenance and called prior to the actual appointment to ask me to leave a positive review. Um, yeah right. Do your job first They came to replace coils in one unit and $1600 later installed the wrong part. The coil is way too long and covers the control buttons to turn on the ac or heat, so now the whole unit is completely unusable unless you want to open up the entire unit to turn on or off the heat/air. Going on three weeks of trying to get them to come back and fix it. Have called so many times to confirm appointments and they confirm, yet come afternoon no one shows up. Looking like Im going to have to find someone else to fix what they screwed up. Giving these people your money is like crumpling its up and burning it. Use someone else.
Customer Review Rating
Average of 7 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.