Complaints

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had purchased tickets for a jelly roll concert that was rescheduled. Ive been trying to get a refund since it was rescheduled from a Saturday to a monday . The ticket i paid for were ****** each after fees $575.20 my seats weren't even that great and now you can get front row for less than $200 each. They only offered for me to resell but id never get what i paid or lucky to even sell considering how many seats and how low they are selling for .so i was hoping to do an exchange for at-least better seating so i have a better chance of resell for some of my money and they wont allow it because their alot cheaper than I paid , so i asked if i exchanged the 2 and got one or two more to equal the amount and even to lose more money if they would agree and still no . there is no tickets that are better at same price or higher price available and they refuse to refund or do a fair exchange . **************** has been terrible they never answer their phones it took 3 hours to get someone on the phone to only hang up as i tried to figure a solution that works for us both and i was very respectful just looking for a solution that they are unwilling to help with because its basically robbery they way they run their ticket sales that get rescheduled

• Initial Complaint

  12/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Title: "Ticketmaster's Official Platinum Tickets: Seeking Transparency and Fairness"The quest for Joker Xue concert tickets via Ticketmaster unravelled a series of issues concerning transparency and fair pricing. Order ************ highlighted the discrepancies between advertised prices ($97-$397) and the reality of official Platinum tickets. The lack of clarity regarding these tickets left consumers in the dark, questioning Ticketmaster's transparency.During the presale rush, a countdown clock pressured purchases, hindering the thorough review of ticket details. Attempts to cancel the order immediately upon noticing discrepancies were futile due to Ticketmaster's interface limitations and unclear cancellation policies.Contacting Ticketmaster's customer service revealed a disturbing trend of deflecting responsibility. They attributed pricing solely to the event organizers (IEM), ignoring Ticketmaster's pivotal role in setting prices and managing sales. Refusal of refunds under the guise of lacking control over pricing contradicted experiences where others received refunds for identical official Platinum tickets.Ticketmaster, as a selling platform, should prioritize fairness and transparency in their practices. Safeguarding consumer rights and ensuring ethical trade practices are paramount. The inconsistencies in refund policies for the same product highlight Ticketmaster's failure to ensure fairness.In conclusion, the purchase of official Platinum tickets for *********'s concert through Ticketmaster brought to light issues of transparency, rushed purchasing experiences, and the evasion of responsibility in refund processes. **** of upfront information and reluctance to acknowledge control over pricing pose significant concerns. Ticketmasters must be held accountable, ensuring consumer rights and fostering an equitable ticketing environment.

  Customer response

  01/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Air Ticket Masters regarding complaint ID ********.
  
  Sincerely,
  
  ***************
  

• Initial Complaint

  05/23/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased tickets to see ***************** ****** crue def leopard and poison at **********. The show was cancelled 2 years ago. It was cancelled due to Covid . I purchased 2 tickets which cost me ******. Ticket master will not refund my money or issue me replacement tickets . I have tried for two years and have not gotten any where with a resolution. You can only email them and they dont reapond

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩