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Business Profile

Airlines

British Airways

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for British Airways's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 790 total complaints in the last 3 years.
    • 285 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against British Airways regarding an unresolved case of fraudulent activity on my British Airways ************** account.On July 18, 2024, more than ****** Avios points were stolen through unauthorized redemption. I immediately reported this on August 8, 2024, but have experienced consistent negligence and lack of accountability by British Airways since then. Despite repeated interactions (Aug 20, Oct 2, Nov 4, Mar 25, Apr 1-2) and assurances from multiple representatives, including Saswat, Kirti, and manager Sagar, the situation has not been rectified.The single formal response received on January 2, 2025 (Case Ref: ********) was inadequate, and the case was inexplicably closed without resolution. My account remains locked, and the total loss (including locked and stolen Avios points) is around ****** points, valued at approximately $1,400.I request your assistance to mediate with British Airways for immediate reinstatement of my stolen points, unlocking of my account, and a formal apology for this extensive mishandling.

      Business Response

      Date: 04/21/2025

      The following email was sent 20Apr25:

      Dear ** **
      An update from British Airways
      I can confirm that the BA Club audit team have unlocked your account and the missing Avios have been reinstated. Please accept our apologies for the length of time it has taken to resolve this issue.
      We look forward to welcoming you back on board soon.
      Best regards

      *****
      British Airways Customer Relations
      Your case reference is:********

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had originally booked a business flight with British Airway (BA226) to fly out on 4/2 from *********. However, the flight was cancelled. We were rebooked with Air Canada (AC8954 and AC852) from *************** on 4/3. The flight had a 4 hr delay, so we were going to miss our connecting flight from *** to ***. We were rebooked with Delta from ATL - EWR - LHR (DL2498 and UA146). The flight from ********* had a 3 hrs delay. Again, we were rebooked with Delta for a direct flight from ATL to *** (DL36z). The flight was delayed for 3 hrs again. And our luggage didnt arrive to our destination due to multiple rebooking. ***** also couldnt honor our original business class tickets. We were downgraded. Our hotel wont refund us due to circumstances we cant control. This whole process has caused us significant emotional and physical stress as well as financial loss. It is not how we imaged we would start our trip.

      Business Response

      Date: 04/21/2025

      The following emails were sent:

       

      **** *** ************ ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** ******* * *** ******* **** **** ******* **** ** ** ****  ****** *** ** **** ** * *** **** **** ******** ***** **** ******* ***  *************** ******** ******* *************** ***** **** ******** ******************************* ***** *********** ***** *** *************************************** ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** ******* ******** *** **** ******** **** ** ******** *********   ******** **** ***** ********** **** ******* ** *** ************* ** *** ***** ***** ** **** *********** ****** *** ********* *** ****** *** **** *** ******* ** ***** *** ****** ***** ***** *** ******** ******* * ***** **** **** ** ******** ** **** ****** *** ***** ** ** ** *** *** **** * ******* **** **** * ** ****** **** ** ** ******** **** ** ** * ****** ******* ******** ****** *** ** ***** ***** **** **** **** **** ** ****** ** *** *** ***** ** ******** **** ******** ****** *** ****** ** *** ***** ***** ** ** ** *** ** **** *** *** *** *** ********* ****** **** **** ***** **** **** **** **** ** ****** ** *** *** ***** ** ******** **** ******** ****** *** ****** ***** *** **** ***** ********* **** ***** *** ************ *** *** ************ ** *** ****** **** **** ** **** ***** ** ** * ***** ** ***** ******* **** **** **** ** ****** ** *** *** ***** ** ********* ****** ******** ********* ****** ********************************************************************************************************************** **** *** *********** ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** 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*********************************** ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** ************ *********** *********************************** ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** ******* *** *********** ** **** ***** ** ************ *** *** ** ******* *********** ** ** ******** ****** *** *** ********** ****** ** *** ***** ****** ** **** ***** ** *** *********** ** *** *** *** *** ******** ********** ****** ****** **** ***** *** ****** *** ****** ** **** ** ********* *** ********** ** **** ***** ** ** *** ******* ** *** *** ******** ************ ** *** ****** ***** ** ******* ** ** ***** ** ******** ** ** ** *********** *** ***** ********* 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******************************** ********************************************************************************************************************** ********************************* ************    ******** ** *** **** ******* **** ******* *** *******   *********************************** ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** ************ ******* *********** *********************************** ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** *******  ** *** **** * ******* ***** ***** ******* ******* ** **** ******* **** *** *** *** *** **** ******** ******* ********************************************************************* ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** *******  *********************************** ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** ************ *********** *********************************** ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** *******  *** *********** ** **** ***** ** ************ *** *** ** ******* *********** ** ** ******** ****** *** *** ********** ****** ** *** ***** ****** ** **** ***** ** *** ***********    ** *** *** *** *** ******** ********** ****** ****** **** ***** *** ****** 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      Customer Answer

      Date: 04/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** ********



       

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reference British Airways Case # ********, booking reference #****** Return Flight from ****** ** to ****** (********) Departure time 3:00 PM Flight from ****** to ****** was delayed for two hours then an additional three hours after that. We were finally boarded on the plane around 7:00 pm arriving in *************** about 9 PM which resulted in missing our connecting flight from ****** to ********The airline provided us with hotel accommodation in ****** however, we had to go thru a time consuming customs . Bus transportation was also provided however it was too difficult to find and the hotel was too far away from the airport. Voucher for dinner at the hotel were also provided however the restaurant closed shortly before we arrived. British airways offered the next flight out of Heathrow at 7:00 am the next day with Jet blue which meant that we had to be at the airport at 5:00 am leaving the hotel by 3:30 am.This created a great deal of inconvenience to us that we did not need. My wife and I missed a day of work due to mismanagement of this airline.Also we had paid an additional fee to upgrade our seats on British airways that was not accounted for in Jet Blue therefore had to pay that again!We contacted British airways and created a claim case on their site to address the issue but they closed the case shortly after without our agreement/consent to the closure. Since then, we have tried to contact the airline multiple time but no response was received, We are requesting full refund for the return flight from ****** CZ to *******, work-day lost, paid car reservation at ***, plus the compensation for the inconvenience for the trip. We are seeking about $1800 in total.

      Business Response

      Date: 04/02/2025

      The following email was sent 28Mar25:

      Dear ** *******

      An update from British Airways
      Thank you for contacting the Better Business Bureau. Your case has been sent to Customer Relations to reply to you directly.

      Were sorry it was necessary to delay your flight from ****** on ********************************************** contact about this. We take all reasonable measures to avoid delaying a flight and well always consider if there are any alternative solutions available before we make a decision. We'd also like to thank you for your patience while we got back to you about this.

      Ive checked the details of your journey and Im pleased to advise you that youre entitled to compensation for the delay to your flight, BA0863 on 19 May 2024, which has caused the missed connection. The distance of your disrupted journey was over *****km and this has been calculated in accordance with UK law. This means youre entitled to ****** in compensation. Converted today at rate this is $671.17.

      The total amount of compensation youre due is $1,342.34 as theres two passengers included in your claim. The best way to settle your claim is by bank transfer and it would be helpful if you could send me the following information:

      Bank name
      Branch name
      Bank country
      Routing number (9 digits - please provide the paper and electronic sort code)
      Account number (up to 17 characters)

      You can send us your information by replying directly to this email. Youre welcome to send more than one email if youre concerned about giving us all your information at the same time.
      Unfortunately, we're uanble to offer the full refund of the inbound sector as you've travelled. However, we're happy to raise a further payment of $124.00 for the seating and the additional days parking at **** F *******, although we do need this amount confirming.
      Once again, we're sorry to hear about your experience this time, and thank you for letting us know.

      Best regards

      ****
      British Airways Customer Relations
      Your case reference is: ********

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I traveled with British Airways on September 18, 2024, from ******* (***) to ******. My checked bag was lost on the outbound flight, and I provided my hotel address, informing the airline Id be there for a week. Near the end of my stay, the bag was delivered with everything intact. During the delay, I incurred expenses which I filed claims for with both British Airways and my credit cards travel protection. Neither covered the costsBA never responded, and the credit card provider denied the claim since the bag was eventually returned. On my return flight to ******* on September 25, my bag was lost again. Upon landing, a sign informed me the bag didnt arrive and to contact the airline. After immigration, I looked for assistance but was told BA staff were in **********, not ********** where I landed. At **********, I was referred to the website to file a missing bag report, which I attempted multiple times without success due to repeated errors. Calls to both the US and UK numbers redirected me back to the same website. I hoped the bag would show up as it did in ******, but its now been six months with no updates or resolution. *** since filed a claim with my credit card again, but they require an official statement from British Airways confirming the bag is lost and wont proceed without it. I am constantly being routed between platforms with no resolution, and I urgently need help finalizing this claim.

      Customer Answer

      Date: 04/19/2025

      Better Business Bureau:

      At this time, I have not been contacted by British Airways regarding complaint ID ********.

      Sincerely,

      *** *****

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Travel date: 05/30/2025 Amount paid : ******* Amount refunded: ****** On 03/17/25 I found out that my family can not travel, tried to cancel online, called the customer service once they opened, they informed me its non-refundable and I get only small fraction of the price back and the process takes 10 business days, I asked them to stop the cancellation and change flights or get travel credit but they insisted to proceed with the cancellation process I lost $ ******* and got nothing Im hoping to find a manager who sees this as unfair and unacceptable and provide me with a travel credit

      Business Response

      Date: 04/02/2025

      The following email was sent on 28Mar25:

      Dear ** ******
       
      Thank you for contacting the Better Business Bureau. Your correspondence has been sent to Customer Relations and we have been asked to reply to you directly. 

      Were sorry you're unhappy with the refund you received when you cancelled your booking. We understand why you wanted to contact us. Wed also like to thank you for your patience while we got back to you.
       
      Our records show you cancelled your booking online and received a refund as per the fare rules on your ticket, which you accepted. Once you've cancelled your booking online, it's non-reversable, which is why our colleagues at Customer Support were unable to reinstate or make changes when you called through for assistance.
       
      We do restrict changes and refunds on some of our fares, as this helps us to keep the prices down. Like all airlines, we do have policies to guide us in our decisions, as this helps us to be more consistent. It also helps us to be clearer about what you can expect of us, while still being fair to each individual customer. We always use customer feedback to help us shape or review our policies. Feedback helps us understand what works best for our customers, and balance that with what we need to do to keep our business running well. Ive already shared your comments with my colleagues in the relevant team, and well use them to guide us as we improve our service.
       
      With no obligation as a gesture of goodwill, Id like to offer you an eVoucher for $5,000.00. There are full details about how to use this here. 

      ******** ******* ************** ***** ******** ************************************* ***** ****** ****** ********* ******** ** ***** ****
       
      Once again, I'm sorry to hear about your experience. We hope to welcome you onboard soon.
       
      Best regards

      *******
      British Airways Customer Relations
      Your case reference is*********

      Customer Answer

      Date: 04/07/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ******



       

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I have been in contact with British airways since 3/16/2025 regarding my British airways account and the failure to transfer my Avios points to my Qatar airways account. I have called numerous times each day for an update as to why my points are not transferring. Each time I attempt to make a transfer it states there is unusual activity in my account but I have not received any explanation. Unusual activity for one week without addressing the issue is a problem. Every time I call, the representative says we have escalated your request and our team is notified or the issue will be resolved in 2 hours. Despite being told this, the issue has not been resolved yet and the lack of communication or update has been completely absent. I have been needing to book an urgent flight for almost one week now and have been unable to do so. I would really appreciate this to be addressed **** as it has been a complete mess dealing with the representatives and getting answers for my account.

      Business Response

      Date: 04/07/2025

      The following email was sent 26Mar25:

      Dear ** *****
      An update from British Airways

      Thank you for contacting the Better Business Bureau. Your case has been sent to Customer Relations to reply to you directly.
      We're sorry to hear about the issues you've raised and we understand why you needed to let us know. We'd like to thank you for your patience while we got back to you.
      The ************** have received your request and are currenctly investigating the issues you've experienced. They will contact you directly on this case with an update.
      Once again, please accept my apologies, and thanks for letting us know.
      Best regards

      ****
      British Airways Customer Relations
      Your case reference is*********

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My flight was on 9th morning from ******* at 645 am. I was in check-in line by 430 am. By 445 am, BA staff informed us that they are on strike and can not process check-ins. They told us to wait till they know more. All passengers including I waited for their instructions in meantime. Sometime around 630 am, they told us that flight is canceled due to strike and we will get notified by British Airways on next steps. Around 747 am, I received a first email from Priceline indicating my flight cancelation. Around 825 am, I received an email from British indicating flight cancelation. This email from British airways indicated that my flight was canceled due to unexpected industrial action in *******. These emails advised me to call British giving a number for the call. When i called, it was shown as OFFICES are CLOSED and to call back during business hours. After that I called Priceline with whom I talked for close to 2 hrs to find a solution and they said "British is showing me as NO SHOW" and so they can not help me and I will have to book a flight on my own and claim later. Irony is that British airways processed all other fellow passengers and arranged an alternative flight but for me they marked as NO SHOW. And so after hours and hours of confusion and no guidance from local British staff at airport, I managed to book a flight through **********. In this process, i incurred so many extra expenses: 1. taxi from *** to ********************* 2. Train from ******* to ********** 3. **** from ****************** to *******. Taxi from hotel to CPH 5. Flight from *** to DFW 5. Meal expenses during this extra 1 day of stay 6. Roaming call charges to BA and *********** (my operator in US cant tell exact amount till bill comes next month).I reached out to BA last week but they are only giving me $450 as a compensation. I had to book a flight on my own to come back and now they are denying the compensation too.I need your help to end this UNFAIR treatment.

      Business Response

      Date: 04/02/2025

      The following email was sent on 01Apr25:

      Dear *** ********* ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** *******
      Thank you for contacting the US Department of Transportation. Your correspondence has been sent to Customer Relations and we have been asked to reply to you directly. 
       
      Were sorry it was necessary to cancel your flight from ******* on 09 March ******************************************** contact about this. We take all reasonable measures to avoid cancelling a flight and well always consider if there are any alternative solutions available before we make a decision. We'd also like to thank you for your patience while we got back to you about this.
       
      Your claim's been refused because BA0963 on 09 March on was cancelled because Industrial action was carried out by Ground Handling non-British Airways staff on the day you were due to travel. Strikes are an extraordinary circumstance and are outside of our control.
       
      Thank you for forwarding on receipts for your out of pocket expenses. I'm happy to look into reimbursing you for these expenses, however to cover the cost of your alternative flight I would require you to provide a receipt from your travel agent showing the amount refunded from your original ticket. We will reimburse you for your alternative flight minus the amount refunded from your original ticket. 
       
      Once again, we're sorry for your experience this time. I look forward to hearing from you soon.

      Best regards

      *******
      British Airways Customer Relations
      Your case reference is: ********

      Customer Answer

      Date: 04/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Thank you for your understanding. My main problem was that British Airways refused to accommodate me in an alternative flight when they did accommodate other fellow passengers into alternate flight. My travel agent ********* had advised me to contact British Airways for dealing with this issue and they have not refunded any money to me. I can give you any details or a reference number you need where you can verify that with Priceline but I was clearly told by Priceline agent to work with British when I called on that day. And so as far as refund is concerned, it should be full amount that I paid from my pocket.]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********** *****




       

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I traveled with British Airways last year much, it was two way to *****. upon my return there was over 10 hours delay, I do not only missed work but also my birthday party. I missed work as a registered nurse.I filed for only not able to get to work on time as result of the delay, $661.29 was approved but never got the money in my accounts. My claim reference case number with BA is ********. I never received the money, I have been communicating with BA since last may 2024. They said they have sent via my accounts but I never received it, I have been to my bank but no trace of transaction. I also want to add that I missed my birthday party due to the delay.

      Business Response

      Date: 04/09/2025

      The following email was sent 05Apr25:

      Dear ** *******
      An update from British Airways

      Thank you for contacting the Better Business Bureau. Your case has been sent to Customer Relations to reply to you directly.
      We're sorry to hear about the issues you've raised and we understand why you needed to let us know. We'd like to thank you for your patience while we got back to you. 
      I've requested the details of the payment and have enclosed them below, we'd request you to contact your bank for further assitance.
      Once again, please accept my apologies, and thanks for letting us know.
      Best regards

      ****
      British Airways Customer Relations
      Your case reference is:********

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing this complaint about British Airways. I filed a baggage claim in January, but its been three to two months since they sent me a message and havent responded at all. This is frustrating because I sent them the necessary documents and receipts, and they only say theyve been received. *** also had baggage delay, trip delay, and trip interruption, but they havent contacted me for any further information. I would like my claim to be examined by a supervisor and escalated, as the time frame for resolving the issue has already passed. confirmation code: ****** Ticket number ************* British Airways confirmation code: ******

      Business Response

      Date: 03/26/2025

      The following email was sent 26Mar25:

      Dear Mr ********* ******

      Your feedback to British Airways

      Thank you for contacting the Better Business Bureau. Your case has been sent to Customer Relations to reply to you directly.
      Were sorry to hear your bag was delayed and damaged on your recent trip. This isnt what you should expect of us, and we understand why you needed to let us know about it. Wed also like to thank you for your patience while we got back to you.

      We take extra care of baggage being transferred through an airport, as we know theres a greater chance of delays.

      We appreciate you may have needed to buy replacement essentials while you were waiting for your baggage. Thank you for sending over your receipts. Were happy to pay a further $1,023.00 and $230.47 to cover the expenses which include the damaged bag claim. This will be by direct bank transfer IN your local curreceny to your account and we request you to allow up to 5-7 working days for the payments to clear within the account;

      Unfortunately, you would need to contact *****************, regarding any further claim for compensation for their delayed flight.

      Once again, Im sorry you had this experience on your trip, and thank you for letting us know. 
      Best regards

      ****
      British Airways Customer Relations
      Your case reference is: ********

      Customer Answer

      Date: 04/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Thanks for reaching I appreciate it, but Im rejecting this response because  Is there a reason you cant reimburse me that amount Im requesting which was 4,000$ because both of the bags were damaged, I know there are bag limitations, but is that the maximum you can offer. Also the last agent ***** didnt help as well I sent receipts, update the claim form since my bag was delayed for a month which British airways should not only rebuirse me for the essentials, but the transportation to get the essentials, the days that I didnt have my bag which was month, the damaged items which was cloths and shoes. Regarding the delays they only provide lot little to nothing.


      * ******* ******** ******** ***** ********* *** * ********* **** ******** ****** ****** * ********** **** ******* ** ** ******* *** *** ************* * ** **** ****** *** ***** ***** **** * ** *** ****** * ** **** ****** *** ***** ****** * ** *** **** ***** * ** **** ****** *** ***** ****** * ** ** ****** * ** **** ****** *** ***** ****** * ** *** **** ***** * ** *** ****** *** ***** ***** **** * ** *** ******


      Heres my flight information:


      * ****** **** *** ***************** ** *** ********* ***** * ****** **** *** ************* ************** ** *** ****************** ***** * ****** **** *** ******** ** *** ****************** ****** * ****** **** *** **************** ** *** ******** *************** ****** *

       

      I would like this issue to be resolved as soon as possible and contact regarding the decision.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********** *****




       

      Business Response

      Date: 04/30/2025

      The following email was sent 30Apr25:

      Dea* ** ********* ***************** ************* **

      An update from British Airways

      Thanks for contacting us. 
      I understand the comments and we would have to wait 14 working days following the processing of the payment on 22 April, before we can investigate. Currently the payment is showing as processed and accepted.
      Best regards

      ****
      British Airways Customer Relations
      Your case reference is:********

      Customer Answer

      Date: 05/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********** *****



       

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bag checked from EDI to MSY lost.Unable to file lost bag claim with BA due to >3 days ************ reference: ******

      Business Response

      Date: 03/26/2025

      The following emails were sent 24Mar25 & 25Mar25:

      Dear *** *********** ********
      Thank you for contacting us. 

      I'd like to explain you that even though you've booked your flights with British Airways, your flights were operated by *****************,. So, they are better placed than us to assist you in this matter. I'd again request you to contact them directly through their website.. Wed also like to thank you for your patience while we got back to you about this. 

      Thanks again for getting in touch with us. 

      Best regards

      ************ ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** ************** ******* ******** ********* **** **** ********* ** ********

      =======================

      Dear *** *********** ***************** ************* ******* *** **** ************ ************** ******************* ****** **** ******* ********** ****** *********** ****** ***** ******* ****** ** ******* ****** ** ******** ********** ******* 
      An update from British Airways
       
      Were sorry to hear your flight to Charlotteon 01 March was delayed. We dont underestimate how much this disrupted your travel plans and we understand why you needed to get in touch about this.  We'd also like to thank you for your patience while we got back to you.
       
      Im afraid your claim for compensation has been refused because British Airways didnt operate AA1465 on 01 March. If you contact *****************, theyll be able to consider your claim.

      Once again we're sorry for your experience this time. Please feel free to contact us if we can help you any further and I hope we have the chance to welcome you on board again soon.

      Best regards

      ******
      British Airways Customer Relations
      Your case reference is: ********

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