Customer ReviewsforBritish Airways

We paid $560 ($70 a bag each way) to check our luggage. British airways emails you a receipt with no receipt number. When you get to the check-in counter to drop off your bags, no one can see that you prepaid for your checked luggage. On our return flight (**** to ******, then ****** to ********), we stood at the counter for 30 minutes wondering if we would even make it to our flight on time (after waiting nearly an hour in line just to get to the counter) while the employee fumbled on her computer and searched my email receipt for a number because she claims she could not waive our luggage fees without a receipt number. BRITISH AIRWAYS EMAILED ME THIS RECEIPT. THIS IS YOUR AIRLINES RECEIPT. I get an app notification at *** that my luggage was ready to be collected at baggage claim. I have Tile GPS trackers in our luggage and noticed that my suitcase was separated from all of the others. So I go down to the British Airways desk, tell the employee about my app notification, show her that my suitcase is down at baggage claim on my Tile app and she tells me to ignore it and that my luggage will be on the plane. She would not call down to baggage claim to confirm that my suitcase was not there. After a 10 hour flight home, we arrive at *** to find that my bag was left behind. Employees can't submit a case due to website issues. I had to submit another case for a refund request, and wait days for an email response. They told me I had to email my FULL BANK ACCOUNT INFORMATION to them. I paid with a credit card and apparently its not possible to simply reverse 1 of the 8 separate charges. What company has you email your bank account information on an un-secured email? I receive an email back from British Airways saying they will transfer $10 to my account. The baggage fee is $70. The customer service at ********************** is an absolute joke.

We were a group of 10 who traveled from ******* to ********* ****** April of this year. The counter agent *********************** gave PHENOMENAL customer service making the process very easy. She was the absolute SWEETEST, friendly, customer focused rep with our volume and I totally appreciated her out of the box thinking. We are traveling again in June 2025 with BA and hope to encounter her again.

I booked ticket through britishairways.com from ********* to ********* because they had best practice guarantee. Then when I saw a lower price and asked them to match it they declined it because partnership airlines was used but when I called partnership airlines they say it is a British airways flight. When it is convenient for them they say it is their flight and when it is not they say it is not their flight. I even asked them to match just the cost of British airways flight which is majority of the 2 legs that we are flying and they still declined it.

British Airways does not take good care of the costumers. I missed my connection because of the fault of British Airways delays during an oversea travel. I had to stay in the hotel overnight. I missed half day of my work. British Airways was extremey difficult to reach out through the online platform for the reimbursement and finally it has been it has been 5 months since I submitted my expense claim. I could not receive the reimbursement yet. All I receive is the default answers such "Thank you for your patience, we are reviewing your case, it may take a while".I strongly discourage flying with Birtish Airways due to the caotic ****************, delayed flights and unresponsible administration for the customers.

This airline today I give a one Star . I booked a flight January 21 st /24 approx . The airline doubled charged my flight , and my seat payment to my credit card . I have telephoned them twice now - still working on it they say . Their fault they have taken ownership for double charges , their team is working on it . Now end of February and credit charges need to be paid . Double !!! Really BA as an airline I think you can do better . If you can pick another carrier I would , by the looks of the other complaints this air line is not to be trusted . ************

My wife and I and another couple traveled to Europe in August of 2023. A travel agent scheduled our flights. Checking our luggage in Phoenix, my wife and I were charged for our luggage while our friends were not. Our flights were suppose to include one bag for free. Once I discovered that I was wrongfully charged, the British Airways attendant said that she could not give me a refund because they were all "third party" providers and really didn't work for British Airways. She said I would have to contact British Airways for a refund. Coming back from Europe, the same thing happened. My travel agent contacted British Airways with the problem. It has now been just short of 6 months and British Airways has not responded to my request for a refund. It is really sad. You can't talk to a person but have to do everything online. The lack of personal service is really disheartening.

British Airways canceled my flight ********* to *** on September 9,2023. It was to connect to *****. They cancelled 3 hours before. No one was at the ticket counter to answer questions or rebook my flight. Never got a call from airlines. This was my dream vacation. I had to run to delta and pay $100 taxi from ********* to JKF. 3 months later still havent been refunded my money from the cancelled flight. Getting the run around from British Airways

My mom flew from *** to ***** on September 27th. I bought her business class ticket all the way to *****. She flew business from *** to ***************. ****** to ***** - she was down graded from business to economy. She was given a letter explaining that flight was overbooked so the airline is seating her in economy. I received an email from customer service to upload everything into their website, which I did. I have send them 3 or 4 emails requesting the status of the outcome and the customer service never replied to any of my emails. I can't get a hold of anyone at the customer service desk. If it was up to me I won't give the airline any star. Their customer service is really bad. No one wants to help. They only know how to charge high price for the ticket and they don't care about their passengers.

I filed a complaint with British Airways about concerns I had with the seating provided on a flight from ****** to ********** and my return flight in May of 2022. They sent me a letter of apology with a voucher to use before January 1, ****. I have tried multiple times to use the voucher since late September, called their main number, spoken with five different employees who tell me that the voucher code is not one BA uses, filed another complaint only to be told to call the booking office for help, and finally received another response today telling me that the voucher is valid. In the email I received today I was told to follow the exact same steps Ive used since first trying to use the voucher. Not surprisingly, the voucher still doesnt work. The system just continues to try to load the information even after a ten minute wait. Im disappointed with the service and delays in responses. While waiting for a resolution which hasnt been forthcoming, the fare has increased significantly. So much for an apology that means nothing from British Airways.

British Airways is the worst. Left me stranded in ******* during Covid. Said they would reemburse my flight and never did. If anyone reads this and knows thow to take the to court. pleas let me know. Put me through 1 hour waiting with customer service multiple times only to completely unhelpful.