Customer ReviewsforKLM Royal Dutch Airlines

This airline has dishonest employees. I was informed & assured that my seat was changed to an aisle seat two days prior to my departure, but upon arriving at the airport, my seat had not been changed. Before boarding the plane, I still wanted an aisle seat so I was forced to pay additional fees at the gate the day of to change a seat that should've already been changed. I have been in contact with the company via email about this matter for several weeks with no resolve. I feel I should have been refunded my money that I had to pay at the gate. Needless to say, I won't be flying with them again!

Terrible service from there refund and complaint group. I had my flight cancelled and no one notified me. When I showed up to the airport is when I found out it was cancelled. When I called KLM they asked for proof that it was cancelled cause there system still showed it active. When we finally got home and I asked for a refund for the trouble we had they said that the flight was cancelled 2 weeks prior and that they notified my flight booking agency plus since they didnt have my information they couldnt contact me directly. Both of those things are a lie. They never contacted anyone and they had my information. When I said that to them they basically replied too bad. What a joke

Terrible downgrade policy. I was recently downgraded from Premium Economy to Economy seat from *** to *** flight since KLM decided to change the aircraft last minute. The new aircraft did not have any premium economy seats. I had upgraded to Premium economy seat at check in and paid for the upgrade. Then, I received an email few hours later stating that they changed their aircraft. I understand these things happen but I should have been issued a refund automatically since it was KLM's fault for changing the aircraft last minute. Instead of just issuing a refund for the downgrade, KLM makes you call their ***** number to file a claim. Then they inform me that the claim can take up to 6 weeks!!! This is a terrible customer service/policy. If a service has not been rendered because of KLM's fault then they should just issue you a refund automatically. I don't know of any other type of business who does this. I do not understand why airlines get away with so much stuff. One should NOT have to call and then file a claim!! TERRIBLE POLICY!!!!!

Very bad customer experience. On 19 Jan ****, KLM consciously left 10 travelers supposed to board flight kl0618 from ****** to ********* because their connecting flight from ************ got delayed. Airport staff did their best to shuttle travelers swiftly but KLM did not hold the flight because of bad communication on their end. Gate agent at ************ said no worries you have got ample time, at ******, travelers ran to reach gate only to find it closed, there were old people running their hearts out. Over there, they were told to run to a different gate, upon reaching that different gate, travelers were told to go to ticketing counter. No compensation for all this mess up. My learnings, as a business 1. KLM showed very bad character.2. Showed a behavior of ruthless prioritization of profit over values 3. Showed level of mismanagement and miscommunications.Id stay clear from KLM and partners (Delta, Air France ). Hoping this helps someone decide better in future

On August 11 my son's flight from ******** to ********* was cancelled. The cancelation happened an hour before the departure. Because of this he missed his connecting flight from ********* to *********. The company rebooked him on the new flight with two connections. One in ********* and the other in *********. He arrived in ********* 24 hours late. His suitcase arrived 5 days later. The suitcase was open without a notice in it and some stuff was missing. Everything happened more than three months ago. They closed the case because of insufficient information.He had to stay in ******** additional 18 hours, he arrived in ********* 24 hours late and he didn't get his stuff for 5 days. Can you imagine how frustrating this is? He spent mony on food, transportation and new clothes and he missed an important event that he had on August 12 in ************ compensation, no refund and no apology from KLM.

I'm a Flying Blue member with KLM and have done several trips with them to and from Europe. Before booking my last trip, I called to ask questions about checked luggage pricing. The lady quoted $195 less for extra checked luggage than I was quoted at check in at the airport. I couldn't leave any suitcases, because I had packed for my wedding and my move, and things were dispersed among my suitcases. I couldn't call KLM at the check in desk to Delta, because I'm usually put on hold forever before I get a representative. I filed an online claim through KLM after the incident which they ignored and sent to Delta, and I later called KLM, and they didn't take responsibility for what that representative told me over the phone. They just gave me empty apologies and told me that their luggage pricing over the phone is lower than check in and I need to prepay for my luggage. Again, that was something that representative hadn't told me. Why should I as a paying customer and a rewards member with them have to be penalized for misinformation by their employees? I'm thoroughly disgusted with their lack of customer service. I have booked my next flight with a different airline. I just wish there was some sort of recompense for what I experienced with KLM.

I booked a flight that I have recently found is through Delta but operated by KLM. Unfortunately, KLM has changed one leg of our flight to include a 24 hour delay. When we called them initially to ask if there would be any accommodation they said Nope. You have to contact your agent to book a change if you are not happy about having a layover of 24 hours.Anyway, after playing cat and mouse, with all parties involved we finally heard from Delta that because it is a change that has been implemented a month prior to travel, it is considered a schedule change and not an irregularity. Furthermore, they said that if we are not happy about it, we can cancel our ticket and get a refund or try to see if we can get an alternative flight. Guess what? No alternative flight available. We have had these tickets booked for months and we cannot risk not being able to make it home on time. I know that there is nothing that can be done but I think just as easily as they can decide to make changes that are costly to their patrons without any recourse, I can decide to forewarn others about their practices. Well there it is! Unplanned 24 hour layover, hotel booking, and food costs to now consider as part of our travel.

Don't fly this airline they lost 132 pieces of luggage in ******. According to our guide it happens all the time! I have spent my ******* vacation with no clothing. Toiletries or my diabetic medication. They cannot tell anyone where their luggage are!!!

I dont have a complaint about the airline but about the virtual impossibility to talk to someone to fix booking problems. We booked (through their ******** messenger) a trip. They helped me choosing my seats and immediately charged me. Three weeks later I still dont have a complete reservation or the tickets sent to me. When contacting the airline through their site OR through ******** the answers are apologizing but useless. They never give a next-step explanation or an approximate prediction on when the issue will be resolved. As of now I still dont know if I will be able to travel.

I checked in two suitcases with KLM for my trip to Naples, ***** departing from ***********. Based on the damages, missing items, and clothes I needed to buy, I am currently owed 849 USD. The first suitcase, which was checked was damaged when I picked it up at the baggage claim, which I was compensated under claim C-******* for 160 USD. The second luggage was a 21' ******* carry-on made by ******* ***, which was lost on 3/18/23 and was not returned to me until 4/11/23 in ***. On 3/18 I bought clothing temporarily until my baggage was returned, which was in transit. On 3/19 I received an email stating that my baggage was at ************** and would be delivered to me. On 3/20 I reached out by email to find out when it would arrive, and on 3/21 I began a virtual conversation with KLM via their WhatsApp messenger. Throughout the process, I was asked to be patient and that they were working on locating the carry-on. Since I needed clothes for the remainder of my trip, I bought clothes on 3/20 and 3/23. When I submitted my claim C-*******, I was only compensated 427 USD, with a. remaining 316 USD not compensated. I emailed and called but the claim was closed out without any resolution. When my carry-on was finally returned to me on 4/11/23 in ***, it was damaged and my AirPods, which were inside, were missing. I submitted a claim for these losses 262 USD for the carry-on (including ******% ** sales tax), see attachments, and 271 USD for my missing AirPods (including ******% ** sales tax). I have spent countless hours trying to get a resolution from KLM, whether it was text, email, or phone calls. I am asking for 316+271+262 = 849 USD to be compensated. I am not including the 300 USD check-in fees I was charged for my roundtrip flight, which should have been refunded to me due to this poor service. I still have not been contacted or compensated for the 849 USD I am owed.