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Business Profile

Airlines

KLM Royal Dutch Airlines

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for KLM Royal Dutch Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

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KLM Royal Dutch Airlines has 13 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 28 Customer Reviews

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    Review Details

    • Edward S

      Date: 04/13/2025

      I was downgraded on my recent flight home I paid for premium comfort and they switched planes. The upgrade I paid for was $809 I was refunded $600 They were the ones that changed it all They also never emailed me about the changes I had to find out myself Just really terrible customer service I have so much family overseas and some of them are very connected to social media I will definitely be mentioning this so they can pass it along

    • Diana Rose D

      Date: 01/25/2025

      I recently had a frustrating experience with this airline that I feel compelled to share. My son is just 18 years old and found himself in a tough situation while traveling. Due to unexpected baggage delays, he ended up without his luggage for several days. With no clothes and having not showered for days, he had to spend all the money he had on necessitiesclothes, toiletries, and other *************'s heartbreaking to see him, a broke college student, put in this position. He had no choice but to buy what he needed to get by, and now he cant get that money back. It feels incredibly unfair, and it seems like the airline showed no compassion or understanding for his circumstances. As a parent, its disheartening to see your child struggle, especially when theyre doing their best to manage a difficult situation. If it wasnt for the delayed luggage for days, this wouldnt happen. They arent taking any responsibility for what happened and will not reimburse the money that he should have.

    • Chris A

      Date: 01/09/2025

      This airline is terrible. They wouldnt let us board our international flight in which we paid extras for premium economy/lounge access. We had to spend an extra $2700 to even get on the plane the next day. Then the reason why we couldnt fly out on 12/6/24 wasnt even resolved. They let us on the plane the next day for $2700!!! Only thing weve tried to get our money back for were the upgraded seats we didnt use, lounge access we didnt use, and a broken suitcase. This company has a poor business model and I will NEVER fly *** again!! They keep rejecting our claims. I can only imagine how many other people have problems with this airline. Just pathetic. Also I own a business that holds a 5 star bbb rating!

    • Tobias W

      Date: 12/18/2024

      They simply don't respond when they might have to pay - lost baggage (in early August);' since then I have emailed 8 times, called 5 times - in the calls they say "I'll escalate, you'll hear back", to emails they don't respond (and not a single call back from that escalation).

    • Joseph R

      Date: 11/22/2024

      *** personnel stole over ***** Euros of my wife's clothes from her checked in suitcase. I filed a claim within the first 10 days. Have been working with *** customer care for months. They have requested everything from receipts to delivery receipts and everything in between. I have provided EVERYTHING they asked for within a timely manner. Now months into the claim after providing everything asked of me they sent me and email apologizing saying that my claim was opened after the 10 day allowed limit and that they hoped I would continue to be a *** customer but WOULD NOT provide any reimbursement for my wife's stolen clothes. I promptly responded with proof that the claim was opened 5 days after the flight. Now they are IGNORING all of my EMAILS. This company is a FRAUD, they will steal from their customers and then LIE and REFUSE to offer reimbursement. They are a COMPLETE DISGRACE

    • Felicia M

      Date: 10/05/2024

      *** did not take my complaint seriously. Continuously ignored and dismissed the claim and failed to take responsibility for the harm against me by their flight attendant.

    • Charles C

      Date: 09/12/2024

      We had a 40 minutes flight from ******* to *********, and our luggage was not on the baggage claim belt. After waiting for more than a half hour, we went to the Lost Baggage desk twice, because they told us to wait 20 to 30 minutes each time. After we went to the Lost Baggage desk again, they told us the luggage was located, and it would be another half hour before we would receive it. In the interim, our transfer driver sent us a text and informed us he could not wait any longer; therefore, the transfer was cancelled, but we were still charged for it. After filing a claim (Claim #C-8450077) with ***, we received an email request to provide the invoice, which we did; however, now we were informed that they did not have a Property Irregularity Report, and we needed to provide one. After three visits to the Lost Baggage desk, one would surmise that it was recorded and documented. This is how they get away with no compensation for their customers. We will never fly *** ever again and will not recommend this airline to anyone!

    • Robin H

      Date: 08/30/2024

      *** repeatedly delayed reimbursing us for items purchased due to a delay of luggage delivery and repair of damaged luggage. Initially representatives told we needed to complete an online form. After we did that, the airline emailed and asked for additional information, including a copy of my passport and permission to deposit funds into the bank account. After that was provided, the **** wrote I needed to send a signed document saying I give permission for funds to be deposited. After that was sent in, they asked for a letter from the luggage repair shop giving an estimate of the value of the damaged luggage and for a damage report from the airport. Then I received another email asking for personal information about my travel partner, including PII (personal identification information) such as date of birth. It has been approx. three weeks since we filled in the form. My opinion is *** continually asks for new information as a way to discourage a customer from seeking owed payments.

    • Maria M

      Date: 07/26/2024

      This company made me pay for the ticket I already had. The representatives at the ************** were rude and treated me with disrespect, saying if Im not going to pay for the ticket I already purchased previously, I will have to stay in ****** and live on the street. Ridiculous!

    • Lakecha H

      Date: 07/17/2024

      This airline has dishonest employees. I was informed & assured that my seat was changed to an aisle seat two days prior to my departure, but upon arriving at the airport, my seat had not been changed. Before boarding the plane, I still wanted an aisle seat so I was forced to pay additional fees at the gate the day of to change a seat that should've already been changed. I have been in contact with the company via email about this matter for several weeks with no resolve. I feel I should have been refunded my money that I had to pay at the gate. Needless to say, I won't be flying with them again!

    KLM Royal Dutch Airlines is NOT a BBB Accredited Business.

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