Business ProfileforRoyal Jordanian Airlines

Claim Number from Airlines: ****** Gave me a new case ID: *****************, they never followed up, saying i need to contact airport services who throw me back to the airlines email. Subject: Fwd: Claim and issues with journey From: ***** <*****************>Date: Mon, May 6, 2024, 10:59 AM Subject: Claim and issues with journey To: <********************>*************** wrwb, this is *****, Membership ID ************, I recently traveled through ****** airlines, and I have several issues and concerns that have troubled me and my journey. I have attached below the pictures of the damages to my suitcase and the belongings inside, my items were destroyed due to the mishandling and abuse with the luggage. My luggage was brand new and now are damaged along with the merchandise I purchased. On the airlines I was spoken rudely to, the air hostess was rude to me and my parents, when the food came to be served, we were rushed and not even allowed to choose different food, our food contained improper amounts of rice or missing food, and when requested, no one responded, and allowed only one drink. We weren't provided coffee or any snacks, my parents needed wheelchairs at ************* and weren't provided. And when we landed in ***, ********, and found our merchandise/items and suitcases to be damaged has left us disgusting, disturbed and annoyed. I do not know what to do and would like to request help for my claims.