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Business Profile

Bank

Amalgamated Bank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Amalgamated Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amalgamated Bank has 8 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My former husband ****** ******** who Im separated from and on the verge of divorce from authorized a transaction of $1000 to my ****** account on Feb 15, 2025 & stated the reason to why he was sending the money. On February 17, 2025 I thanked him for sending me the money and he said u welcome not knowing that he filed a dispute that he didnt authorize the transaction. Thats a lie he did authorize the *************** have proof he did. He told that lie and the bank went in his favor, not hearing my side of the story with no confirming if he was telling the truth Now I have a balance of $998.72 that Im never going to pay & didnt ask for. I didnt ask for him to send me that thousand dollars I thought he sent me that thousand dollars to replace my clothes that his daughter threw out. ****** ******** has an account with ********************** and they determined the decision On the dispute Thats why Im reporting them. This is fraud, deception, and misleading. I will not allow nobody to mess up my credit nor allow a balance in my account that wasnt my fault to mess up any good thing I got going on in the future. I want this balance to be reversed back into his account. I want that $998.72 to be deleted off my account. ****** ******** lied about an unauthorized transaction and should be fined for it. Im sending the proof to amalgamated bank because I dont think ****** is sending in the proof to the bank ******************* lying about a transaction that he authorized. This is a violation to my human rights.

      Business Response

      Date: 03/04/2025

      The Bank spoke to the individual that submitted this complaint by phone on 2/21/2025 and gave instructions on how to proceed with the issue raised in the complaint.  The Bank cannot release any information related to our customer in any form.  

    • Initial Complaint

      Date:11/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting 1/23 my mortgage account at ******************** started going into auto pay, I did sign a form changing my bank account at RCU in 12/22, but I missed the fact that it was on auto pay. I called Amalgamated bank in 1/23 to have autopay removed, they stated okay. Auto pay was still on in 2/23 and went out 2/3/23, I ended up making an extra payment thinking the problem was resolved on 2/16/23. I called Amalgamated in 2/23 and once again I was told issue resolved. Auto pay was still on and for 4/23 and 5/23. I made many calls to Amalgamated bank and each time I was told issue resolved. When I logged in it showed no pending payments, therefore I was confident that auto pay was off. All the over draft fees etc, caused me to fall behind on mortgage payments for 6/23, 7/23 8/23, and 9/23. I ended up taking money from my deferred compensation to catch up. I realize that the first month of 1/23 was my mistake, but 2/23, 4/23 and 5/23 was Amalgamated banks error for failing to remove auto pay as requested through many phone calls. This caused me to bounce checks and other payments. I would like to have my credit fixed for the late Amalgamated mortgage payments and reimbursed $1,172 for a fraction of overdraft fees, etc. Amalgamated has waived $236 in late fees.

      Business Response

      Date: 12/13/2023

      Amalgamated Bank has spoken to the customer and has resolved the concerns stated in the complaint. 

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We requested over a year ago to have additions of beneficiaries and signatories to the business bank account. We were assured that all was in-place. I am now told that the added signatory status is ''pending." This is a serious issue. We inquired many times about other issues pertaining to the bank accounts and have received no responses other than we will check on that. The desired resolution we selected is "finish the job." This means that we need the bank to complete whatever process. They need also start returning phone calls.

      Customer Answer

      Date: 08/30/2023

      Better Business Bureau:

        Regarding Complaint ID: ********: Please be advised that we wish to close the complaint.   



       

    • Initial Complaint

      Date:03/21/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing this complaint cuz they refused to exchange $20 bills to $100 today in the Bronx *********, ****** *** but **** of America nearby had no problem to do that Bad customer service

      Business Response

      Date: 03/23/2023

      We are sorry you were dissatisfied with the service you received at Amalgamated Bank.  We encourage you to contact us by email at AB-********************************* or by phone at ************ to discuss your concerns.

      Customer Answer

      Date: 03/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [The Banks are regulated by the government and cannot create their own rules to how serve people. We reserve the right to file complaint with the ********** of ********* Services, FINRA and the SEC]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 04/14/2023

      The Bank would like to discuss your concerns.  Please visit your local branch or call us at ************. 

      Customer Answer

      Date: 04/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:11/28/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order Order date Jul 16, 2022 Order #******************* Order total $60.00 (1 item)My order was never delivered. I never received it. And I never received a refund. I would like a refund . I went to the post office and I was told I have to contact Amazon and Amazon refused to refund me.

      Business Response

      Date: 12/08/2022

      *** ********** was contacted and mailed attached letter.

      *** ********** is not a customer of ********************** and was directed to submit a complaint with her bank or directly to the merchant. 

    • Initial Complaint

      Date:06/17/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called and emailed Amalgamated bank because UBER double charge me for a transaction. Initially, the issue was resolved with UBER via my Chase debit card. But Because I also have an Amalgamated bank card linked to my uber account, there was a charge of $149.99 taken out erroneously. When I called Amalgamated bank via the ************ number a representative told me to upload the information from UBER to their email and that they would investigate. I did as instructed. However, Amalgamated chooses to give me the runaround by continuously requesting information that I had previously provided. the only documentation I had were the emails and messages between uber and me and the copy of the chase statement to show all the transactions. I called 3 times. On the last call, a female representative told me that all the pertinent documents were received and that I should expect to see the refund in my account by Friday 6/10/22. As of this present time, no refund. I have emailed Amalgamated bank 4 times asking for a follow, finally after 4th request I received an email stating that they are still investigating and this will take 90 days. This was the worst customer service I have received and was told a lie. They are not doing their due diligence in resolving this matter. Uber had sent me an email stating that my bank is the one that needs to resolve this as they already resolved it on their end. I forward them that email also and again nothing. They are holding my money and refuse to resolve this matter. All I want and ask for the bank to ensure my money is returned to the account. $149.99

      Business Response

      Date: 06/21/2022

      ******************,  the bank adhered to Regulation E error resolution rules for the transaction you reference.  A credit was posted to your account for $149.99 on 6/17/22 and notified you by letter and email.  Please do not hesitate to contact us at ************ with any questions.  Thank you.     

      Customer Answer

      Date: 06/28/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

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