ComplaintsforJPMorgan Chase & Co.
Bank
Additional Complaint Information
Customer Complaint:
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
These people closed my account because someone did something to MY account which I don’t understand. If you’re not gonna help people get there money back then what’s the point of a bank when there are some fraudulent activities? Anyways my child tax credits go to this account and they just have my money sitting in a closed account so I need for them to send my money out ASAP! Not when they feel like it, I have bills to pay. I don’t even know why they accepted the money if my account is closed.Business response
11/22/2021
We responded to our customer's concerns by email on November 22, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
11/12/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Chase has not deposited my paycheck and I have confirmed with employer multiple times that it has been deposited even have the stub proving it.Business response
11/26/2021
We responded to our customer's concerns during our conversation on November 24, 2021. To protect our customer's privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.Customer response
12/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ****Initial Complaint
11/12/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I filed a claim on a charge for $124.98 charged to my card on 09/30/2021. Claim # is ***************. The order cancelled and I was supposed to get a refund since I never received the item. I would like my money back. I was given a provisional credit then it was reversed. On ****'s end when I call then they state they never charged me yet it comes up on my bank statement still. Attached are supporting documents.Business response
11/26/2021
We responded to our customer's concerns during our conversation on November 26, 2021. To protect our customer's privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.Customer response
12/08/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** ***** *******Initial Complaint
11/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a bag @ ***** ******* for $6660 & decided to return it. ***** ******* has no problem returning the money but Chase is the one that is denying the transaction!! They said NO refund of more than $5000 in a day! But ***** ******* can't refund only $5000 today & then $1660 the next day. ***** ******* can only refund the whole amount at once. We were on the phone with Chase for 2 hours today & at one point Chase locked our account, saying we are fraud. Other point, they just dropped our call. And then, they said they open the account & will allowed more than $5000 return. We went back to ***** ******* store to try returning it again & Chase Debit still denied the transaction to return the $6660. We have wasted hours on this, going back & forth in the store. Please help resolve this so we will want to continue banking with Chase. We just want to return $6660 of our money back to our account & Chase is giving us a hard time.Business response
11/18/2021
We responded to our customer's concerns by phone on November 18, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
11/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
As a loyal customer of Chase where I have been treated unfairly -----I called and requested the two over draft fees that hit my account on 11-6-21 ----I called and spoke with ****** from Florida --who was a supervisor failed to address the issue that the account had money in it and it would have been made whole. Most banks give you that 24 hour grace and give you time to make it right :Image result for jp morgan corporate address *** **** ******* *** ***** ** JPMorgan Chase Headquarters, *** **** ******* *** ***** **. JPMorgan Chase Headquarters, *** **** ******* *** **** ***Business response
11/17/2021
We responded to our customer's concerns by phone on November 17, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
11/18/2021
I did not get a good number to call back the induvial since her number was cut off !
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** ******
Business response
12/07/2021
We responded to our customer's concerns by phone on December 6, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
11/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ever since I notified the bank about my move to Florida, my accounts and debit cards have been getting hacked, the bank has been very non helpful at helping me resolve these issues they have also been giving me such a hard time with depositing my checks ( not depositing them at all) have not been receiving my statements like Ive asked them multiple times to do so. I feel very disrespected, and their lack of help makes it feel as if they have something personal against them. I’ve been a chase client for many many years and it’s unfair that they are not helping me. Half the time I can’t even reach someone at costumer serviceBusiness response
12/06/2021
We responded to our customer's concerns in our letter dated December 6, 2021. To protect our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
11/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've sent a wire transfer from a Chase Premier Checking account. When the intended recipient didn't get the funds 24 hours later, I contacted chase and I was told that the wire transfer was "on hold" and required verification. I asked why no one contacted me to obtain the information or even noted on the account that additional information was required. Customer Service wasn't able to answer and said they had to transfer me to Fraud Prevention. I waited 30 min on hold and the person who answer the phone was outdoors with a strong wind and crowd noise in the background and couldn't hear me so she hung up. I called again and was put on hold again. As of now, no one has returned my calls to resolve the problem and the bank without a reason is holding the funds in my account.Business response
11/10/2021
We responded to our customer's concerns by phone on November 9, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
11/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Chase representative contacted me several days later. They apologized but were not able to explain what failed in the process so I don't have any confidence that the issue will not repeat itself next time.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** ******
Business response
12/23/2021
We responded to our customer's concerns by phone on December 23, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
11/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I never gave chase bank written or verbal permission to set up an automatic monthly payment & deduct $38.69 on my account to pay monthly to the village of homewood water dept. Chase has committed fraud and I need chase to credit my account $38.69 ASAP. I also need chase to mail to my address on file a letter stating that the account ending in **** is closed.Business response
11/18/2021
We responded to our customer's concerns in our letter dated November 18, 2021. To protect our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
10/29/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
they have a limit i can over draft and they keep allowing companies to take money out of my account, i can never get caught up this way, this is the 2nd time it has happened, i thought i was safe with the signed agreement, but they love them overdraft fees so thats why they keep doing it, plus they allowed 1 company to take out a payment 2 times in 1 day, its supposed to raise a red flag to them and they block the 2nd attempt, i soon will be depositing alot of money into this account, but its scary when they allow any and everyone to take money out. Plus this is the only way i can get the main people to contact me and actually fix the problem.Business response
11/12/2021
We responded to our customer's during our conversation on November 3, 2021. To protect our customer's privacy, we are not providing you any details of our conversation. Our customer may use their discretion in sharing our response directly with you.Customer response
11/12/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** ******
Initial Complaint
10/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I did a return to ****** and they're refusing to give my money back! First they said they lost the return and they did an investigation, once the investigation concluded they said they couldn't give my money back because I have filed a claim with my bank (which I hadn't). So I called Chase and told them what was going on they said there was no open claim and I told them they're refusing to give my money back because they claim there is one. So I've been going back and forth for months with ****** trying to get my money back. So I finally decided I had enough and I called Chase back and filed a claim and told them what was going on that they're refusing to give my money back after I made a return and they're making up excusing saying I filed a claim and that was the reason why. AND Chase denied the claim, because ****** told them I never did a return which is a lie. I have months of emails as proof and they're lying about me filing a claim when I never did, until I got feed up with their bullsh*t. I want claim refiled, I WANT MY MONEY BACK!!!Business response
11/01/2021
We responded to our customer's concerns by phone on November 1, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
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Customer Complaints Summary
4,918 total complaints in the last 3 years.
1,853 complaints closed in the last 12 months.