ComplaintsforJPMorgan Chase & Co.
Bank
Additional Complaint Information
Customer Complaint:
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Complaint Details
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Initial Complaint
12/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I utilized my Chase bank account to transfer money from an external party to my personal Chase account. Chase froze the transfer and will not unfreeze it. Nor will they return the funds to the external party. Chase will only speak with me because I am a Chase member. They insist that the money is frozen and will not be made available to my account. I have contacted them multiple times, but I receive the same response. The external party has also contacted Chase, but Chase will not speak with him because he is not a Chase customer. Chase is holding money that they have to right to. Chase is hiding behind policy to justify its behavior. Chase is withholding property from their customer which they have no right to. This could be legally considered fraud.Business response
12/27/2021
We responded to our customer's concerns by email on December 27, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
12/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Chase charged me $5 fee on my savings account. This is my own money that I deposit and transfer from one account to the other. Chase should not charge me $5.Business response
12/30/2021
We responded to our customer's concerns during our conversation on December 30, 2021. To protect our customer's privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
12/08/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
On 12/07/2021 I deposit my work check from City of Chicago (signed by mayor) to chase mobile account it suppose to clear within one business day . A hold was put on my account for no reason explained . I am being told that they are holding my check for 10 days with no explanation. I need my money this is ridiculous check amount is $1,457.56 from the City of Chicago . The account number is *********Business response
12/16/2021
We responded to our customer's concerns by phone on December 13, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
12/21/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *****
Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Chase has not released my vehicle title to me after paying off the auto loan back in April of 2021. I am a military spouse leaving the state of Hawaii, and the state will not allow me to ship the vehicle without this title. I have been calling for over a month to get this resolved. Timeline: The beginning of November I called and was told a duplicate title would be sent no later than 22NOV21. 23NOV21- I called chase and was told there was a hold up but my title would arrive by 06DEC21. 07DEC21- I called the Washington state dmv myself and was told the title was never released. I was not allowed to request the title. After spending hours on the phone with chase I was only given verbal confirmation anything would be done. I requested something in writing or email to document all the times I have tried to resolve this with no resolution. The customer service has been terrible and after being told multiple times that it would be taken care of it, it’s not and I’m out of time. I have requested an overnighted reales of Lien statement and will do it myself if this isn’t properly taken care of. The cost is $85 to do an express title from Washington and I want chase to pay this amount for their mistakes.Business response
01/04/2022
We responded to our customer's concerns in our phone call dated January 3, 2022. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
12/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a rental assistance grant from the city of Chicago. The rental assistance was paid via check. I deposited the check via mobile deposit on 11/20. There was a 10 day hold placed on the deposit. Which is understandable due to the amount. I reached out to Chase on 11/22 to check the status of of what was going on. I was informed that due to the deposit that my account was going to be restricted which didn’t make sense. I asked the representative why he stated that chase had reason to believe it was a fraudulent check which was completely baffling. This was the first call of many that didn’t end with a resolution. I spoke with several associate and heard a difference answer from every associate I spoke with. Still don’t understand how not one representative was on the same page. I was constantly accused of doing fraudulent activity, even after reaching out to the City of Chicago Department of Finance several times and they were able to inform me that the check cleared 11/22 the same day my accounts were restricted. I went into multiple branches with all of the verification including the check and was told that they did not understand what the issue was. 11/29 I reached out again because at this point I had no access to any of my money, my employer direct deposit was delayed by 4 days and Chase was every bit of unhelpful. I explained this to the representative and was told that nothing could be down because my account was set to be closed. At this point i’m extremely livid. How could my account be closed. The representative stated that due to a fraudulent check that was deposited and the restrictions on my account. The rep confirmed that the check cleared and that Chase is waiting for the check to be returned, which is not possible due the it being a LEGITIMATE check. I asked the representative so when the check doesn’t return what happens to my account. He stated well we are going send you a cashiers which would mean that my account was closed for no reasonBusiness response
12/14/2021
We responded to our customer's concerns by phone on December 13, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Chase automatically enrolled me into paperless billing more than 5 times. Each time I call customer support to resolve the issue they tell me moving forward we will send you paper billing. and Every single time they automatically enroll me into paperless billing. Thank you for ruining my credit score. How can I pay a bill I don't receive an invoice for. Are you going to pay the extra interest rate I have to pay for my car? I want to switch banks now because of your horrible service.Business response
12/10/2021
We responded to our customer's concerns in our phone call dated December 9, 2021. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
11/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Leases car fron chase in 2014. Paid off lease in 2017. Never received clear title. Have tried since August 2021 to get clear title. At this point they have title but don't know where it is. Have lost out on getting be vehicles and have had nothing but untruths about titleBusiness response
12/03/2021
We responded to our customer's concerns in our phone call dated December 2, 2021. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
11/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Through Chase Online Banking setup auto payment towards rent for ****** ********** apartment. On Oct 25 amount of $1548.39 was withdrawn towards rent payment to ****** **********. The payment was supposed to reach within 5 business days. ****** ********** never received payment as of Novemebr 6. I was penalized additional $146.10 for non payment of rent by November 3. With check number 2097, I paid $1548.39 + $146.10 = $1694.49. I requested ****** ********** to waive the penalty, but the apartment complex argued that they cannot make exception for me because of fair housing law. Requested JP Morgan Chase bank to reimburse me $146.10 because it was not in my control that the rent did not reach ****** ********** on time. JP Morgan Chase did not provide any proof that they mailed payment to ****** **********. I can provide proof that I paid $146.10 to ****** ********** as penalty as they have provided me receipt. I have called Chase to complain about this issue. Resolution would be for JP Morgan Chase to reimburse me $146.10. Apartment at ****** ********** is in my wife ***** *****'s name.Business response
12/06/2021
We responded to our customer's concerns by phone on December 6, 2021. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
12/09/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Chase did not provide any proof that they even sent out the payment. They do not provide any tracking IF they even sent the payment by mail. Unfortunately this has not been a good experience for me with the service.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *****
Business response
12/21/2021
We responded to our customer's during our conversation on December 21, 2021. To protect our customer's privacy, we are not providing you any details of our conversation. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
11/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid off my home loan on August 2021, when I was in the Bank paying my mortgage off I was never told that my checking account was in jeopardy to being charged a$25 monthly fee. Due to the fact I'm paperless and everything is done online I didn't notice until 3 months later. The Bank approved only one month credit but told me I needed to call customer service for the remaining two months. I called and the agent told me they couldn't help me because according to the system they could only approve 1 month credit. I explained if they would have told me about the fees when I paid off my loan I would had made changes. I understand that $50 to the bank isn't much but with the holiday's around the corner it's a lot for me.Business response
12/01/2021
We responded to our customer's concerns in our letter dated December 1, 2021. To protect our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
11/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Chase is engaging in misleading and unlawful charge of fees without the knowledge of it's customers. Agent **** ******* responded to my initial concern and explain the reason for the initial fee, I corrected the issue that caused the fee (<1500$) immediately and she promised that she'll check and reverse that fee if it's applied in the next month. It did apply and she neglected to follow up and reverse the fee. This is unjustified and illegitimate. She stopped responding to my calls and her colleague **** ******** too. I will stop doing business with chase if it's not reversed.Business response
12/10/2021
We responded to our customer's concerns in our phone call dated December 9, 2021. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.
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Customer Complaints Summary
4,918 total complaints in the last 3 years.
1,853 complaints closed in the last 12 months.