Reviews

The Chase in ***** ******* ** ***** ********* it's absolutely changed. I never wrote a review for someone for my 27 years being in US but the new manager she's absolutely horrible customer service she doesn't deserve to be there and she should be checked by Chase. she's very very unprofessional. Rude I think her name is ********* because I won for the first time there and saw her with my ID which end up is never been expired and she didn't let me deposit and closed all our accounts. This is unheard of an unreal from her side, but I'm gonna take action because I have approved my driver license since it was never.

I JUST WANTED TO THANK CHASE BANK FOR THE PAY IN 4 FEATURE!!! IT ALLOWS ME TO STRETCH MY MONEY EVEN FURTHER IF I'M IN A TOUGH SPOT!!!

Wish zero stars was an option. Only bank that doesn't recognize ACH transfer from a company to an individual, bearing the PPD code for a payroll transfer. After telling us everything was good, we waited for over 3 months and now they say they won't pay the bonus. Gave lots of different excuses but they settled on this one, an ACH isn't a direct deposit. No other bank has said this to us. **** ** ******* which sent the company funds, don't know what Chase is talking about. Neither do we, but we know we are out $1000 in bonuses and have had pretty much $20,000 sitting in accounts earning nothing! So dishonest. Choose another bank, so many out there that do a better job and are honest with you, that pay the new account bonuses as promised and within weeks!

I will never get any credit card with Chase again. They keep dropping a preceding “0” in my checking account number and then getting a denied payment from my bank and charging me late and penalty fees. They have successfully billed my checking when I called a representative and they swore the “0” was there now. But my next auto payment was denied again. What a joke of a business.

Business Checking Hacked for $4,990.00 and Chase Refuses to Refund the Money! This happened on 10/29/2024 around 9 am at my home office. Not long after my most recent login on my laptop that day, I received a text alert that an ACH Employee Payee was created under the name ***** *******. This was on my business checking account I have with Chase Bank. Shortly after, I saw a payment of $4,990.00 in Real-Time ACH going to that new employee just created. I called Chase Bank immediately and locked my account. Luckily, I caught it quickly enough because they would have sent another $4,900.00 to the same ACH Employee ***** *******. I was able to have Chase lock the account just in time for the second payment to get rejected which happened within less than a minute. All this was happening while I was on the phone with them. Unfortunately, they said they couldn't reverse the first initial ACH payment because it was sent in real-time. After I had them lock the account temporarily, I was transferred to the claims department to put in my claim to get my money back. Based on the conversations with multiple Chase employees, this was going to be open and shut. They said that once approved, I would receive my money back within 5-10 business days. After that time had passed, I received a letter in the mail stating the claim was denied because they considered the transaction to be valid since it showed my laptop logging in just before the incident. To be clear, I was not logged in at all from my laptop when this was happening. I logged in on my phone to see if the transaction really happened before calling the fraud department. I am a self-employed business owner. I do not have any employees nor have I ever paid one. Also, you would see my spending behavior in my transaction history where I only pay my vendors, credit cards, and other bills related to the business. Hopefully, they will do what is right and refund my money ASAP.

My husband just started his business this year and opened a business account with Chase. Instead of protecting him from fraud, when he submitted a check from a customer... They froze his account with no communication. We found out by calling customer service and the automated voice said his bank card number was invalid. They said to call back this week and we called today to follow up for the investigation. We followed up with the bank today and they said there was nothing that could be done. My husband asked to pick up the rest of his money that’s still in his bank and they refused saying it would get mailed. They refused to escalate it to a supervisor. And the person hung up the phone before my husband was done talking. Chase is reliable and will not protect you. And the customer service sucks. OF COURSE they said that the credit card account was unaffected. This experience has me questioning my relationship with them and feel like I cannot rely on them. I suggest going elsewhere!

Chase bank is the worst bank. They are criminals. They took all my money. I tried telling them that most of the charges on my statement were not made by me. And that absolutely no one was authorized to use my card except me. There were so many charges made by names I never heard of. They insisted that these charges were authorized and they would not reimburse me. Chase is absolutely responsible this. There were charges for $84 9 times in one day? I opened this account with close to $50.000 only a few months ago. Now I'm at 0. I can't afford to hire an attorney,obviously. I will be coming into a large sum of money. It sure won't be going to chase. I have all the proof I need. Please someone help me AND stay away from Chase bank,at least the one in ************ *******!

If I could give zero stars, I definitely would. This bank has been nothing but a nightmare. I opened up an account and was told if I did a mobile deposit. The check would clear within one to two business days. That was over a month ago they have held on to over $1500 by saying they have to verify the check even though they have already cleared the funds. Not to mention right after they closed my account. Being a business owner and having multiple other checking accounts, I find this very unprofessional about how they are doing business.

I reported a fraud and scam of a ***** payment sent from my account on the end of October. $100. As soon as it happened i contacted ***** via email and reported it. I also called chase which rep told me himself it shows it didn't process yet. And we are end of November and im still going thru this and never rcvd my $$. Another thing is that having a debit card is like having your personal cash that noone not even the bank should be touching. UNLESS they see a irresponsible user always on over $50 negative on the account and it keep piling up - i would say at that point the client should get notified their account will be closed if the negative doesn't become positive in X amount of time.... but guess what happened to me? Not that at all. But i was off work for 2 months- and on the 2nd month I see I am on -12 on my account because chase charges you a $12 fee if u don't make a direct deposit of $500-$1500 in a month... all monthly service fee they charge. (I was unaware of this since i opened up chase in 2017 or 2019.) Like what the actual **? I was furious. I have never felt so disappointed, frustrated, and in disbelief with Chase. Sad to say but i will be going to the branch to close out my debit and get another bank! ASAP. It's also sad because i just got a credit card from them a year ago and have been doing excellent with it, now I'll just never touch that card and let them close it after what is it 5 - 10 yrs? Very unfortunate. I am an unsatisfied jp morgan chase consumer. I hope everyone can read this and watch out for this bank.

I wanted to close my checking account. I was asked what I needed the money for. I said personal business. I was passed between 3 tellers, each asking what I wanted my money for. The Branch Manager came out and asked me to step into an office. She asked me what I wanted my money for, and then told me she thought I was being scammed by someone. I told I was not and was could manage my money. She grudgingly agreed to give me my money saying if I was being scammed my money would be lost. I was a customer at that bank for many years. This was very bad experience. My opinion is to avoid Chase Bank, Especially the ***** ******* Branch