Reviews

If I could give 0 start I would. Horrible customer service. I had to call many times and escalate the case. Each time tell me to wait 7-10 business days. And it had been 3 months, still not able to resolve the issue. We all have other things to do, wasting time to call and wait , and especially this gonna bug me and put lots reminders in my calendar to call back. After I use all my points, I will stay away from Chase, and not recommend it to all my friends and families. Bye

The are becoming SO BAD .... to make a dispute you fill out the forms and at the end they are like Please Call us ... when i buy stuff internationally HALF the times the cc just does not work with no error message ... and starting today I CANNOT LOG IN ... they sent me a EIGHT DIGIT otp text code ... 8 ... which is hard to remember. I typed the code in ... then they said i need to call in to verify my identity .... I call in ... and the indian guy did not know how to move forward, clicking NEXTwas not doing anything. Then the indian guy wanted to RESET MY PASSWORD for absolutely no reason whatsoever. VERY VERY VERY hard to work with chase and i spend SO MUCH MONEY ON THEIR STUPIUD CREDIT CARD ...

I was invited to open a business account, and approved. Despite this, and having other accounts with Chase, and having THOSE accounts linked to non-Chase accounts, Chase is now blocking all deposits into my new business account. They claim they can't "authenticate" the incoming transfer, which is an obvious lie. They're making it impossible to use the new account because I can't fund it.

Absolutely horrible service provider!!! Here is the situation: I have property tax office in ***** ***** County as one of my payees in my online Chase account. I issued payment request for property taxes on December 6, i.e. before December 10 deadline. The funds were gone from my account immediately and then I didn't have any ability to trace where they are going and how they are managed. The check for property taxes was delivered only on DECEMBER 17 according to the property tax office records. I was hit with delinquent tax fee as a result of almost 2K. I tried to call Chase to figure out how is it possible, who is responsible and how did it happen. What did they do with almost 20K of my money for almost 2 weeks??? No explanation!!! The women on the phone told me that they are not responsible for how long it takes to deliver the check because they use third party for check delivery. And who is responsible??? No explanation what they did in the meantime with the funds, nothing, nada! What a horrible attitude. No: "we are sorry about this situation", no: "we will investigate what happened". Very rude reply: "we are not responsible". That's it! I request investigation of the situation and what happened to 20K of my money for 2 weeks!!! Please help since I wasn't able to get any answers. --Thank you in advance.

I had a perfect payment history on my credit card $3000 credit limit. I only had 200 to pay off paying something on every week and they close my account they get a -5 that is -5 out of five horrible no logic I’m really gonna try to get out of Chase Bank I mean and never go back to horrible bank horrible service. Everything about Chase bank is horrible Will not recommend it. If you’re thinking about Chase Bank don’t think about it. They are a horrible horrible bank

The Chase in ***** ******* ** ***** ********* it's absolutely changed. I never wrote a review for someone for my 27 years being in US but the new manager she's absolutely horrible customer service she doesn't deserve to be there and she should be checked by Chase. she's very very unprofessional. Rude I think her name is ********* because I won for the first time there and saw her with my ID which end up is never been expired and she didn't let me deposit and closed all our accounts. This is unheard of an unreal from her side, but I'm gonna take action because I have approved my driver license since it was never.

I had a hotel booking with Chase Travel. The hotel refused to check in us because they didn't allow check in after 9pm. But chase travel didn't tell us this information! So we spent 2 hours looking for another hotel at 10pm, and paid hundreds of more dollars. After the trip, we contacted chase travel, and they asked ourselves to contact the hotel for refund...

Chase does not protect from fraud!! Be careful with this bank its big name is not cooked up to what it’s claimed to be. Their claims department reps and management are rude and not so helpful and will blame YOU for not catching things when they are supposed to provide protection on our accounts. My banking information was provided without my authorization and Chase Claims Department won’t assist on unauthorized charges. You should be ashamed of yourselves taking advantage of hard working families! Evie is the Claims Department Manager who poorly recited their standard textbook phrase and shoved our problem off like nothing.

I JUST WANTED TO THANK CHASE BANK FOR THE PAY IN 4 FEATURE!!! IT ALLOWS ME TO STRETCH MY MONEY EVEN FURTHER IF I'M IN A TOUGH SPOT!!!

I had an auto loan through JPMCB and had signed up for the auto pay. For whatever reason, it didn't work, but no one ever reached out to me about it and repoed me. while trying to figure out a solution, the head of the department told me that this is a accruing issue. Even then they still refuse to work with me. They say they're here for the customers and that is clearly not the case. i am unimpressed with the service i have been given and the way I was treated even when told that this was an accruing issue